Blue Cube Security Ltd

Splunk Enterprise Security

Splunk Enterprise monitors and analyses machine data from any source to deliver Operational Intelligence to optimise your IT, security and business performance. With intuitive analysis features, machine learning, packaged applications and open APIs, Splunk Enterprise is a flexible platform that scales from focused use cases to an enterprise-wide analytics backbone.

Features

  • Collects and indexes log and machine data from any source
  • Powerful search, analysis and visualization capabilities empower users
  • Fraud and cyber threat detection analysis
  • Real time analysis for operational intelligence and business reporting
  • Information Assurance and security analysis
  • Monitor and ensure compliance issues
  • Monitor non heterogeneous networks with unpredictable formats.
  • Monitor Logistics RFID and logistics databases machine data (HUMS)
  • Monitor and manage internet of things including SCADA data
  • Big Data Analytics, machine data from internet/internal network

Benefits

  • Monitor performance of network infrastructure against Service level Agreements
  • Real-time network intelligence, avoid costly network escalations/downtime
  • Eliminate legacy software and application costs
  • Eliminate legacy software and application costs
  • Detect and reduce internal and external cyber threats/abuse
  • Proactively monitor clients/users understand and anticipate their needs
  • Increase security and network management assets productivity
  • Consolidate capabilities, reduce platform and application specific tools
  • Analyse ‘big data’ internet traffic and machine data
  • Analyse machine data from systems with varying formats.

Pricing

£1,000 to £10,000,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 4 3 4 7 8 9 7 3 5 5 4 7 1 5

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
  • Hardware non Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Linux, 2.6 and later
  • Mac OS X 10.10 and 10.11
  • Windows 8, 8.1, 10
  • Windows Server 2008 R2, 2012, 2012 R2

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 Different service levels dependent on contract. P1 4 hours, P4 2 business days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
24x7x365 Different service levels dependent on contract. P1 4 hours, P4 2 business days. On site support professional services available at extra cost. Technical Account Managers allocated at no extra cost
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Splunk can provide free evaluation licenses and Blue Cube Security offer both discovery and implementation level professional services to help plan execute and deliver a deployment
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The Splunk tool provides analysis and visualisation of data from various sources. The data rests at its original location and does not reside in Splunk. Therefore there is no need for data extraction at end of contract
End-of-contract process
If a licence is terminated Splunk can provide Professional Services at extra cost to help the Buyer to migrate their analytics need to another supplier.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
If it is through a web browser the functionality is the same. if it is through the Splunk Mobile App custom visualisations do not work
Service interface
Yes
Description of service interface
Internet Explorer 10+Users can build custom dashboards that meet the accessibility needs of the users in your organization. Quickly create custom dashboards using shareable panels that integrate multiple charts and views of your real-time data and access them from your desktop or mobile device. Personalize dashboards for different users in your organization—managers, business and security analysts, auditors, developers and operations teams. Users can re-use existing panels and edit dashboards using a simple drag-and-drop interface and can use integrated charting controls to change chart types or views dynamically
Accessibility standards
None or don’t know
Description of accessibility
The Splunk Enterprise REST API provides methods for accessing every feature in our product. Your program talks to Splunk Enterprise using HTTP or HTTPS, the same protocols that your web browser uses to interact with web pages, and follows the principles of Representational State Transfer (REST).
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
The Splunk Enterprise REST API provides methods for accessing every feature in our product. Your program talks to Splunk Enterprise using HTTP or HTTPS, the same protocols that your web browser uses to interact with web pages, and follows the principles of Representational State Transfer (REST).
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Splunk application sits within the buyers' network or within the infrastructure of their chosen Cloud Provider. Splunk consumes data from sources within the network. The user is able to configure dashboards and the target data sources. configuration can be through Splunk Web, Splunk's Command Line Interface (CLI), Splunk's REST API and directly in configuration files.

Scaling

Independence of resources
Splunk sits in the buyers network or the infrastructure of their chosen cloud provider and therefore contention is under their control

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Customers choice
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There are many ways that a user can export data. Splunk provides a REST API to export data. Data can be exported by the Splunk Web facility. Users can use the Command Line Interface, SDK's and data forwarding tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
  • Raw data
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON
  • Raw Data

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Data protection between networks is the responsibility of the buyer or their cloud provider
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. There is no connection between Splunks networks and those of the buyer. Data protection between networks is the responsibility of the buyer or their cloud provider.

Availability and resilience

Guaranteed availability
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Availability is controlled by the buyer or their cloud provider
Approach to resilience
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Resilience is the responsibility of the buyer or their cloud provider
Outage reporting
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Outage reporting is the responsibility of the buyer or their cloud provider.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Splunk sits in the buyers infrastructures or their cloud service provider of choice. In both instances the Splunk user authentication system allows the assignment of roles which require custom permissions. Admin, Power and User are roles set by default. The buyer can define other roles using a list of capabilities. Splunk authentication is enabled by default in Splunk Enterprise
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
February 2019
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This offering is for cloud capable software for the buyer to deploy how they chose either inside their network as a private or hybrid cloud or within the infrastructure of their cloud service provider. Therefore the information security policies and processes will remain the responsibility of the buyer or their service provider. However, we understand the requirements for security policies and processes. Our Cloud based service uses third-party validation by Brightline of our processes and policies efforts to safeguard customer data to industry standards worldwide. Working with our audit partners, SOC 2 Type 2 attestation is completed for all Splunk Cloud customer environments and ISO 27001 certification is completed for Splunk Cloud customer environments provisioned for data ingestion of over 20GB/day

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Splunk sits in the network of the buyer or the infrastructure of their chosen cloud provider, Configuration and change management is the responsibility of the buyer or their supplier.
Vulnerability management type
Undisclosed
Vulnerability management approach
Splunk sits within the infrastructure of the buyer or their chosen cloud service provider and therefore they control their vulnerability management process. However we have a robust process for threats to the Splunk platform . We maintain a policy of evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities CVSSv2 . In the case of critical risk, high impact vulnerabilities, Splunk will make all reasonable effort to supply patches, assuming that patches are a viable stop-gap for customers who cannot otherwise upgrade Splunk.
Protective monitoring type
Undisclosed
Protective monitoring approach
Splunk sits in the infrastructure of the buyer or their chosen cloud service provider and therefore protective monitoring is the responsibility of the buyer or their supplier
Incident management type
Undisclosed
Incident management approach
Splunk sits within the infrastructure of the buyer or their chosen cloud service provider and therefore incident management policy and approach is the responsibility of the buyer or their cloud service provider

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,000 to £10,000,000 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Evaluation licences for specific projects can be issued.

Full capability of a Splunk Enterprise license allowing indexing up to 500 megabytes of data per day. This can be converted to a perpetual
Please make a formal request via our website:

http://www.bluecubesecurity.com/contact-usgcloud/
Link to free trial
http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.