Six Degrees Technology Group Limited

Dedicated Internet Access (DIA)

Business grade, managed Internet access delivered to Buyers' locations via leased line or datacentre-based cross-connect.

Features

  • 10Mbps to 10Gbps connections available
  • Unfiltered no NAT (network address translation) Internet access
  • Standard, Protected or Diverse delivery options
  • Metered or unmetered service offerings
  • Smartly distributes exit points throughout the network for least-hop routing
  • Carrier Agnostic- Interconnect with all major carriers in the UK
  • Privately owned/operated next generation network running MPLS traffic Engineering
  • 45+ Points of Presence across the UK
  • Dedicated Service Delivery Team
  • 24x7 Break-Fix via Six Degrees’ in-house support teams

Benefits

  • Highly flexible/scalable allowing for easy addition of new sites
  • Comes with /29 of public IP space, /28 onwards available
  • Up to 99.99% uptime SLA on diverse services
  • Fixed price/flexibility to suit buyer needs and connectivity usage profiles
  • Cost-effective and diverse services utilising best carrier options available
  • Services can be tailored to specific solution requirements
  • Self-healing network with multiple paths build round ring topology
  • Multiple interconnect locations
  • Single point of contact during delivery phase with weekly updates
  • Proactively monitored service via 24X7 Service Centre

Pricing

£1 a megabyte a second

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 4 3 2 8 8 3 0 4 6 7 7 1 9 5

Contact

Six Degrees Technology Group Limited Rob Walton
Telephone: 07813303485
Email: publicsector.sales@6dg.co.uk

Service scope

Service constraints
This service is only deliverable via the Six Degrees network. The Buyer would need to provide all relevant information requested to complete Service Implementation and provide access to the sites to facilitate installs of service.
System requirements
This service is only deliverable via the Six Degrees network.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Six Degrees operate a Target Acknowledgement Time of 30mins and a Service Request Response time of 4hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
Access Service is broken down into categories A to D. A = High Speed Fibre lease line, B = EFM or GEA service, C = Broadband Service, D = Ethernet port based in a Six Degrees Point of Presence. The Access Service purchased affects incident resolution time however this service does not have varying support levels based on cost. As an example, a fully diverse Fibre service (A+A) has a P1 target resolution time of 1 hour however full service down for single standalone Fibre service is 6 hours. Please see Service Description for further information. An Account Manager will be assigned to provide a single point of contact for any issue and numerous support engineers are available by contacting our 24x7 support team.
Support available to third parties
No

Onboarding and offboarding

Getting started
N/A - This is an internet service
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Via Support
End-of-contract process
Termination of Services

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
We run an uncontended backbone and continually monitor capacity management. We review capacity management regularly
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
Given this is a direct internet access service, we can provide firewall services to protect data between the buyers network and your network.
Data protection within supplier network
Other
Other protection within supplier network
Not applicable as this is a public data service and we are not transporting encrypted data

Availability and resilience

Guaranteed availability
Connections can be delivered from business Broadband to 10G, as single/diverse-protected service, QOS enabled with an end-to-end SLA. Service run via privately operated Next Generation Network.
Approach to resilience
Available upon request
Outage reporting
Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network. Email alerts are also sent out

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
NA to this service
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance (LRQA)
ISO/IEC 27001 accreditation date
17/04/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Convergent Network Solutions
PCI DSS accreditation date
01/06/2018
What the PCI DSS doesn’t cover
Only the physical and environmental security at Six Degrees' data centres in Birmingham, London and Studley were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services with Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
Other security certifications
Yes
Any other security certifications
  • PSN Compliance
  • Cyber Essentials Plus
  • SOC 1 Type 2
  • SOC 2 Type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available upon request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available upon request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available upon request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
The Datacentres which Six Degrees are situated are fully compliant with all energy regulations of the UK & EU. Documentation can be provided upon request

Pricing

Price
£1 a megabyte a second
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.