Qubic Group plc

Managed Hosted Infrastructure

Qubic’s Managed Cloud platform is built to enterprise grade across multiple UK Tier 3 plus datacentres with multiple Tier 1 carrier direct interconnects provide a resilient, UK based environment. The service provides virtual machines - on VMWare and Microsoft Hyper-V, includes operating system, monitoring, antivirus, system administration & 24/7 support.

Features

  • Enterprise-grade private cloud hosting
  • Multiple interconnected Tier 3 or higher, UK datacentres
  • 24/7 Network Operations Centre (NOC) monitoring and fix
  • IS0 27001:2013 accredited company
  • Fully managed service including server administration
  • Comprehensive technical support
  • Full back-up and disaster recovery options
  • Resilient core network design with multiple redundancies
  • Simple, reliable SLAs

Benefits

  • Easy and straightforward managed set-up
  • Accessible data from anywhere at anytime
  • Full compliance from a totally UK based service
  • Peace-of-mind 24/7 monitoring and fix
  • Secure and safe underpinned by independently audited security standards
  • High-availability ensures minimal downtime

Pricing

£65 to £120 per server per month

  • Education pricing available

Service documents

G-Cloud 9

443059136572064

Qubic Group plc

Lourda Russell

02086017000

lourda.russell@qubicgroup.com

Service scope

Service scope
Service constraints Planned Maintenance With Prior Notice.
System requirements VMWare 6.0 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 0: Immediate response on full system failure
Priority 1: Emergency Fault Calls up to 4 hour Response meaning ; the failure of Your critical network Service connections or the inability to make or receive ANY external telephone calls or other wide area network circuitry/services.
Priority 2: Severe system degradation affecting a substantial proportion of users or one application failing.
Priority 3: Non-Emergency Fault Calls up to 8 Hour Response (all fault requests not included in Class 1)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Our managed hosted infrastructure is supported remotely on a 24/7 basis with on site support offered during working hours.
The pricing is as shown in the pricing document.
There is a fully manned technical support helpdesk.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation is provided and on site training is provided if requested or required by the user.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Handover document is generated and provided.
End-of-contract process All saved data will be archived on to a secure device to be provided by the customer and handed over as part of the end of contract process.
This is included in the price.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources All servers and infrastructure including CPU, RAM, storage and other resources are separated and allocated specifically to each customer.
Bandwidth and access is also allocated on a per customer basis.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
  • Desktops
  • Partition Level
Backup controls Can be scheduled and scope can be defined as requested by customer
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime for single data centre installations and 99.99% for a high availability installation across two datacentres.
Approach to resilience Available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels User controls such as secure passwords and 2 factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 25th November 2014
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Organisation, in adopting the process approach is committed to: 1. Understanding business information security requirements and the need to establish policy and objectives for information security 2. Implementing and operating controls in the context of managing the Organisation’s overall business risk 3. Monitoring and reviewing the performance and effectiveness of the ISMS 4. Continual improvement based on objective measures 5. Communicate throughout the Organisation the importance of meeting all relevant statutory and regulatory requirements specifically related to its business activities 6. Ensuring that adequate resources are determined and provided to monitor and maintain the ISMS. Reporting structure is: Regular Internal Audits are carried out, Annual external Audit carried out by accreditation body ISO 27001 and Management Meeting to review all areas which includes attendance by MD and Senior management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach IT change management is a controlled process and any required internal changes to the computing environment are registered by raising a Case Record in the CRM system. The nature of the change, rationale and any security implications are recorded on a Change Request Form and passed for approval. Changes to customer networks are similarly requested and logged in the CRM system.
All concerned parties are informed of the status of the request as changes progressed and implemented.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Technical vulnerabilities identified as a result of the implementation of the ISMS, are reviewed and addressed as detailed in the ISO 27001 Manual. Patches required to address vulnerabilities in systems are white line tested by a third party provider before being authorised. No software can be installed on any laptop, PC, Server, Network Server or any other interactive device without express permission from the Service Manager.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Firewalls, customer sessions and customer failed log-on attempts are monitored by the Network Operations Centre and significant incidents reported by exception. Hardware and software firewalls and virus protection programs are run continuously. The logs for these are monitored by the Network Operations Centre on a regular basis and any significant reports are investigated. They are monitored 24/7 and responded to immediately.
Incident management type Supplier-defined controls
Incident management approach Incidents identified are recorded using the case management function within the CRM following the procedures relating to the identification, control and recording of incidents handled using existing escalation procedures when required.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Through use of firewalls and network VLANS

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £65 to £120 per server per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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