Electronic Document Management Viewer (IGeDocs)
A complete solution to NHS paperless objectives. All documents, including those containing patient information which are not suitable for storing in your PAS or EPR can be managed here. We offer collection, scanning, storage, destruction but uniquely all the documents are available to be viewed by our IGe-Docs service.
Features
- Forms include:--
- ** MDT meeting workflow
- ** Transfer of Care Forms (Section 2 & 5)
- ** Patient Family History Form
- Effective using both static and mobile devices
- Enables sharing through approval, alerting and broadcasting functionality
- Supports navigation and image management functions
- Automated workflow and approval process for the recording of outcomes
- Different levels of user access to submit and view data
- Encrypted database for secure online submissions and access
Benefits
- Automation and digitisation of forms quickly and cost-effectively
- Data accuracy increased through on-line validation
- No software installation required
- Service complies with the NHS Data Security & Protection requirements
- Access to the service through any internet-enabled device
- Hosted securely at an ISO27001 accredited facility
- Simple e-form creation process
- Rapid deployment of new forms
- Flexible access using any internet-enabled device
Pricing
£4,000 to £12,000 a unit a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
4 4 1 8 7 3 2 5 9 3 5 4 9 6 2
Contact
IGspectrum Ltd
Stephen Rapicano
Telephone: 07798831842
Email: stephen.rapicano@igspectrum.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- There are no constraints
- System requirements
- There are no system requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 1 hour on working days – 4 hours at weekends
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- The support is generally available during the standard working day and is chargeable. Special arrangements can be accommodated and are also chargeable.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation is provided. On-site training if required is available at an additional charge.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- This service is included in our charges. User registration data will be destroyed at the end of the contract.
- End-of-contract process
- Data export is included in our charges. User registration data will be destroyed at the end of the contract. All users of the service are deactivated, No other action is required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The application is accessible through a supported browser running on mobile devices.
- Service interface
- Yes
- Description of service interface
- User friendly, Responsive design, Proper navigation
- Accessibility standards
- None or don’t know
- Description of accessibility
- Via the Individual service website URL
- Accessibility testing
-
Service maintains history of User navigation to enable recall of last activity whenever they come again into service.
Service contains tooltip for fields where values are difficult to understand e.g. formula calculation field.
Each service has User Guide document. - API
- Yes
- What users can and can't do using the API
- SOAP support is provided
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Agreed specific user requirements can be implemented at additional charge.
Scaling
- Independence of resources
- Scaling is performed automatically and excessive usage creates an alert.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Application metrics
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- No data is stored therefore data export does not apply.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- User specified. May be subject to a charge
- Data import formats
-
- CSV
- Other
- Other data import formats
- User specified. May be subject to a charge
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.99% assured by independent validation of assertion; contract determines any refunds if availability levels are not met.
- Approach to resilience
- Available on request.
- Outage reporting
- Via Email alerts or by other means if required and available.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- We can satisfy any user requirement access management and restriction.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Other
- Description of management access authentication
- OTP
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 21/10/2009
- What the ISO/IEC 27001 doesn’t cover
- No exclusions.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 31/12/2009
- CSA STAR certification level
- Level 5: CSA STAR Continuous Monitoring
- What the CSA STAR doesn’t cover
- No exclusions.
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- SSAE ISAE
- Information security policies and processes
-
IG Statement of Compliance.
IG Toolkit Level 2.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Full lifetime tracking is deployed. No changes are made without a full security assessment.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All existing and new treat types are evaluated and if necessary the appropriate action is taken.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Threat detection and prevention require a combination of people, process, and security experts who monitor, analyse, and alert any incidents on a 24x7 basis. Threat intelligence is monitored to provide continuous protection for your sensitive data. A full plan is in place to respond to any real or potential compromise. This plan can be initiated at any time on a 24/7 basis.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Pre-defined processes exist. Users report to the service desk. Incident reports are provided as needed.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Pricing
- Price
- £4,000 to £12,000 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Full service access for 30 days