Hiberus Ltd

Ticketing and Control of Access Solution

Iacpos is a software that configures and integrates the necessary functions for different centers to issue and control every ticket, access/entry and income. Control is structured according to the information obtained from the different sales channels: ticket offices, stands, the Internet, mobile devices, call center and more...

Features

  • Real time reporting
  • Remote access
  • Ticket automation
  • Support 24/7

Benefits

  • Flexibility: from a basic to a multi-module configuration
  • Adaptability: basic functionalities adapted to each center.
  • Customization: highly versatile solution for every client
  • Open Platform: connectable to any third-party sales platform

Pricing

£6000 to £10000 per licence per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 4 1 2 6 0 6 5 2 5 5 0 3 4 6

Contact

Hiberus Ltd

Cecil Adjalo

07720744819

ukoperations@hiberus.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None Known
System requirements
Windows

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Readability, Layout, Understandibility, Device Adaptation
Onsite support
Onsite support
Support levels
Level 1- general support (connectivity, application failure, hardware failure...)
Level 2- database failure, unclassified errors in the application
Support available to third parties
Yes

Onboarding and offboarding

Getting started
This service begins with an estimation of the effort to be made, additionally, an onboarding exercise which includes (if required) an audit check of the buyers existing platform is carried out. Buyers are given an onboarding and orientation session to provide training on our systems
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A data extraction can be provided upon request
End-of-contract process
A project cannot be considered completed until the Client or User agrees to do so. The acceptance of the Information System by the same is contemplated in the Implementation and Acceptance of the System phase and gives rise to the beginning of the Post-Implementation phase (Guarantee period). Specifically, the following activities will be carried out: Closure of the project.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile version is responsive to phone layouts
Service interface
Yes
Description of service interface
Enables business to change the configuration of key parts of the solution to adapt it to client needs and maintain the solution periodically without highly technical support.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Readability, Navigation, Understandibility, Speech Testing
API
Yes
What users can and can't do using the API
Through online sales, users can deploy as many actions as they would like to.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Invoicing method
selling
acquisitions
process of sale
specific development

Scaling

Independence of resources
The system belongs entirely to Hiberus, with functionality of its own servers.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The data can be downloaded in spreadsheets
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Information under request
Approach to resilience
Information under request
Outage reporting
An API

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User and password
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
2013
What the ISO/IEC 27001 doesn’t cover
Under request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO 19601

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
According to ISO ruling

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Under request
Vulnerability management type
Undisclosed
Vulnerability management approach
Information under request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information under request
Incident management type
Supplier-defined controls
Incident management approach
Information under request

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6000 to £10000 per licence per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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