e2e-assure Ltd

e2e Cloud Connect Service

A cloud connectivity service that connects remote users, devices, offices and clouds together over the Internet utilising fixed and mobile VPNs over standard internet connections. Includes MDM for all types of mobile devices. Supports Windows, Mac, Linux, tablets and phones providing secure anywhere access to cloud resources up-to OFFICIAL-SENSITIVE.

Features

  • Securely connects Clouds, users and on-premise clouds together
  • Creates a ‘security blanket’ wrap around all the cloud services
  • Provides fixed VPNs for intra-cloud and cloud to customer connectivity
  • Provides secure Remote Access and mobile client VPNs to clouds
  • Fixed and Mobile VPNS include threat monitoring/IDS/AV/Botnet
  • Secure Internet Gateway/Cloud Gateway with assured proxy and filtering services
  • Monitoring provides Web, AV, IPS/IDS scanning, botnet detection, SMTP, DNS/NTP
  • SSL Breakout and Traffic inspection, Flexible scaling on demand
  • Mobile Device Management services available
  • Cloud connect services have the option of additional protective monitoring

Benefits

  • Reduced cost of security monitoring, increased security coverage
  • End-to-end business security confidence and essential security audit assurance
  • Allows you connect, leverage, use and manage cloud resources securely
  • Reduced exposure to the cyber threat, provides incident response
  • Helps you comply with standards such as ISO27001 and CES+
  • Simplify and reduce your cloud access methods
  • Ensure all cloud access is centrally audited, monitored, and logged
  • Enables connection to Government secure cloud services with built-in compliance
  • Speed of delivery, available now, setup within 2 weeks
  • Cloud agnostic (private, public, hybrid Azure, Office365, AWS, UKCloud, Google)

Pricing

£10 to £35 per device per month

Service documents

G-Cloud 10

441024923321070

e2e-assure Ltd

Mark Peart

01666 860108

mark.peart@e2e-assure.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to E2e Protective Monitoring and SOC Service
e2e Secure Cloud Web Gateway Service
Cloud deployment model Community cloud
Service constraints See Service Definition
System requirements See Service Definition

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA information is detailed in the Service Definition
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels See SLA information in Service Definition
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started See Terms and Conditions
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All customer data will be removed. The customer is expected to migrate their own data out of the service prior to the end of the service (if applicable). Optionally we can also migrate the data out of the service (such as historical access logs) on a time and material basis.
End-of-contract process Off-boarding is included with the following scope: all user access will be revoked and any components containing customer data will be removed and securely wiped.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility See service description
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Capacity Management and design of cloud systems

Analytics

Analytics
Service usage metrics Yes
Metrics types Detailed reports including number of Users, connection logs
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/a
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability See Service Definition
Approach to resilience All e2e services operated from UK datacentres in three regions (England, Scotland and Wales) with multiple power and Internet Service Providers to ensure resilience. Individual service resilience may be dependent upon the Service Level that is ordered for each service.
Outage reporting An incident management and response process will be agreed with each customer with email and phone alerting processes as required.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels If required, support channels will agree processes for authenticating users including names users/account and the use of agreed passcodes.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI - Certificate Number 620531
ISO/IEC 27001 accreditation date Up to date and current since we first achieved ISO27001:2013 on 17/07/2015
What the ISO/IEC 27001 doesn’t cover The whole organisation and all services are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus - November 2nd, 2017
  • Police Assured Secure Facilities (PASF) for DCs and e2e Management
  • Classified Material Assessment Toolkit (CMAT) inspections at DCs

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This is detailed in our ISO 27001:2013 documentation and a full RMADS for all services

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are documented and managed via the internal ticket system. A Separate test environment is used to ensure changes tested prior to being applied to the ‘live environment’. All changes reviewed and approved by appropriate senior staff prior to implementation to ensure they do not compromise security controls.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All services are assess as a part of the e2e Accreditation Framework with a full IS1/2 risk assessment provided as part of the RMADS.
e2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings.
Critical security patches are typically deployed within 8 hours.
e2e
As well as ingesting intelligence which is used by our toolsets and rules engines, threat intelligence is can also be consumed from CERT-UK, CiSP, other Service Providers and from the NCSC.
Protective monitoring type Supplier-defined controls
Protective monitoring approach E2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings. The capability provides a comprehensive set of tool-sets to proactively defend customers and services; This includes:
Proactive Cyber Defence and Enterprise Risk Management
Integrated Enterprise wide coverage with Flexible Log Management, Network Discovery, Asset Management, Traffic Flow Analysis
NIDS, Packet Capture, Packet Analysis, Internal and External Vulnerability scanning,
Threat Intelligence and Proactive Incident Response.
All incidents will follow a predefined incident response playbook with fully automated and manual response actions. Typical response time is 15 minutes.
Incident management type Supplier-defined controls
Incident management approach E2e have a range of operational service levels that can be provided to customers. These range from carrying out initial triage and incident prioritisation through to full Incident Management. e2e can run Incident Response through to conclusion should that be required by its customers. Reporting of incidents can be though email or phone and depneding upon the service, email reports can be provided or access to the on line ticketing and incident portal is provided.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £35 per device per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑