Blue Cube Security Ltd

Sophos Central Intercept X Advanced with EDR

Sophos Intercept X Advanced with EDR consolidates powerful endpoint detection and response (EDR) with unmatched endpoint protection. Hunt threats to detect active adversaries, or leverage for IT operations to maintain IT security hygiene. When an issue is found remotely, respond with precision.

Features

  • Hosted Management, enforcement, audit and reporting
  • Exploit Prevention technology
  • Anti-Ransomware protection and recovery
  • Deep-clean remediation of the entire threat chain
  • Deep Learning Malware Detection Model
  • Malicious Traffic Detection
  • Flexible Policy
  • Threat Hunting Capability
  • Live Discover – Ask Questions of your Endpoints
  • Single Pane of Glass control for multiple Sophos products

Benefits

  • Ease of use, always up to date, no hosting costs
  • Signatureless protection
  • Stop ransomware by detecting encryption
  • Fully remediate threat traces
  • Delivers full forensic trail of the attack
  • Detect and stop botnet traffic
  • Granular control over individual or groups of machines and users
  • Clean and Block suspect files
  • Frontline support by phone and email as standard
  • Synchronised Security

Pricing

£23 to £302 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 4 0 3 4 3 2 3 4 4 8 3 4 3 9

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
1) Service is based in AWS
2) Service offers data stores in USA, Eire or Germany
3) Data store will never move geography (data sovereignty)
4) Service is sold through reseller channel with direct Sophos Sales
5) Service is sold through reseller channel with direct Sophos Support
System requirements
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari etc.)
  • Endpoint. PC support Win7-Win10
  • Endpoint macOS 10.9+ CryptoGuard support in Early Access
  • No on-premise infrastructure required, optional update servers to optimise bandwidth
  • All Endpoints require Internet Connectivity to Sophos services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Yes. 24/7/365 tech support by Phone and Email is inclusive of the subscription cost.

Sophos has a dedicated Public Sector Account Management team who aim to respond to all queries within 24 hours. Sophos Enhanced Support (inclusive of the licence) has a targeted response time of 24 hours to all Support tickets raised.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.

After purchase, technical support is as per price list.

Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope fo Work.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Blue Cube Security offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos CEA
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process
1) Deliberate end of contract. Sophos Central Intercept X Advanced with EDR is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos Central Endpoint Protection then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central.
2) Accidental end of contract. In the event of a renewal being missed but the service still being desired, the customer should enter immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Simply UI layout - the access to all features and functions is available in low resolution (Mobile) browsers as well as high resolution (Desktop) browsers.
Service interface
Yes
Description of service interface
Sophos CIXA with EDR is managed by a cloud hosted management console called Sophos Central.
Accessibility standards
None or don’t know
Description of accessibility
A unified management interface that allows management and reporting of the solution.

The interface has a number of pre-created policies that can be edited and customised accordingly. Additionaly, new policies can be created to provide more granularity and only apply to specific users/devices.

The interface is intuitive to use and features tickboxes/toggle switches to enable and disable features.

In addition to creating and editing policies. Sophos Central allows Administrators to view alerts and view reports based on selectable criteria.
Accessibility testing
Undisclosed
API
Yes
What users can and can't do using the API
Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

Service usage metrics
Yes
Metrics types
The solution provides the following metrics:
Number of users active,inactive or unprotected
Number of computers that are active, inactive or unprotected
Number of peripherals allowed, read-only or blocked
Top blocked applications
Data Loss Prevention Policy Violators
Sophos generated and Admin generated Threat cases
Users who tried to download malware
Top blocked website categories
Policy Violators
Blocked malware and potentially unwanted applications
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
Data export formats
  • CSV
  • Other
Other data export formats
SIEM log events
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
Data protection within supplier network
Other
Other protection within supplier network
All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.

Availability and resilience

Guaranteed availability
Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Approach to resilience
Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Outage reporting
Real time status information is available at centralstatus.sophos.com

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Access is restricted by Username, Password and 2FA/One time passcode. In addition it is possible to configure role-based administration to further restrict what management capabilities and Admin has.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Sophos is Cyber Essentials Addredited
Information security policies and processes
Sophos endeavours to hold all personal data securely in accordance with our internal security procedures and applicable law.

All of those outlined within Cyber Essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Undisclosed
Vulnerability management type
Undisclosed
Vulnerability management approach
Operational Security Measures are confidential
Protective monitoring type
Undisclosed
Protective monitoring approach
Operational Security Measures are confidential
Incident management type
Undisclosed
Incident management approach
Operational Security Measures are confidential

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£23 to £302 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Description of free trial

Please make a formal request via: http://www.bluecubesecurity.com/contact-usgcloud/

Full service
functionality can be provided Time period are subject to client requirements.
Link to free trial
http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.