Six Degrees Technology Group Limited

Multi-Cloud, including IaaS, PaaS, DaaS, CCaaS and UCaaS

Our multi cloud service allows you to select and use the service that is best for your requirements; public cloud from Amazon Web Services (AWS), Microsoft Azure & Google Cloud, our secure OFFICIAL community cloud, Office 365, our Avaya Unified Communications (UCaaS) and Contact Centre (CCaaS), and managed mobile services.


  • Hybrid cloud, UCaaS, CCaaS and hyperscale (hyper scale) cloud
  • Cloud service design and management
  • Public cloud integration, including Microsoft Azure ExpressRoute and AWS
  • Cloud, Microsoft Office 365, telephony, and contact centre transition services
  • Consolidated billing and support for public cloud services
  • The ability to purchase all public clouds in pounds Stirling
  • 24x7x365 availability, support & monitoring
  • Desktop as a Service (DaaS) for VDI / remote desktop
  • Call recording to meet compliance and customer service requirements
  • Presence, availability, secure instant messaging, and collobaration (audio, web, video)


  • Right cloud for the right workload at the right time
  • Flexibility to pick the right cloud for your requirements
  • Single Managed Service
  • Direct connections between different cloud providers
  • Ease of procurement for public cloud
  • Reduce costs. Easily move workloads between clouds
  • Centralised and consolidated procurement and billing options
  • Supports Containers, including Docker, Kubernetes and Swarm
  • Community Cloud options include VMware vCloud, OVM, and Oracle SPARC
  • Connectivity via Six Degrees Enterprise MPLS and Equinix Cloud Exchange


£0.01 per virtual machine per hour

Service documents


G-Cloud 11

Service ID

4 3 9 2 5 4 1 5 7 7 8 6 5 8 9


Six Degrees Technology Group Limited

Rob Walton


Service scope

Service constraints
System requirements
  • Requires min. 10 Mbps standard networking (includes reserved bandwidth)
  • X86 operating system and application (non x86 options available)

User support

Email or online ticketing support
Email or online ticketing
Support response times
For priority 1 and priority 2 the response SLA is within 30 minutes and for P3 it is within 1 business hour.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Full support of services are provided as standard via the Public Sector Support Desk. The Support Desk is open 24x7 taking receipt of P1 and P2 incidents, with P3 issues being handled in business hours. The Support Desk is manned by 1st/2nd line support engineers and has direct escalation to the operations team where full 3rd line support is provided.

Six Degrees also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment.

All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.
Support available to third parties

Onboarding and offboarding

Getting started
Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed). New customers are asked to provide a list of authorised contacts and permission levels with whom we can engage. Those nominated individuals are provided with documentation and if need-be training on how to contact us for support, how to access the ticketing/monitoring portals and how to use VMware vCloud.
All customers are provided documentation for using the Six Degrees IaaS. Six Degrees can also run individual and group training sessions for using these clouds. The sessions are delivered via WebEx or face-to-face.
At a base level Six Degrees don’t charge customers to on-board/off-board from the Six Degrees IaaS. Should an organisation require additional support as part of the on-boarding process, such as project management/detailed technical design, then Six Degrees might need to charge for this. This will be charged as time and materials or as a pre-agreed flat service fee.
Once engaged with Six Degrees and a contract has been signed we’ll provision a resource area and grant the user access to our self-service portal and ticketing system where support and service requests can be made.
Service documentation
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Microsoft Word, Excel, PowerPoint and Viso formats are available.
End-of-contract data extraction
Customers can export their servers to a OVF format and download to their local machines. Where necessary Six Degrees Service Desk can provide solutions for large or complicated migrations away from Six Degrees.
End-of-contract process
Six Degrees do not charge for off-boarding as standard and organisations can exit the Six Degrees service without penalty. Where reasonable, Six Degrees will support the client exit of the service, export virtual machines, and decommission resource. If full project management or large-scale support is required, then Six Degrees reserve the right to charge the client. This will be agreed in advance, prior to termination.

Using the service

Web browser interface
Using the web interface
Six Degrees have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource.
Web interface accessibility standard
Web interface accessibility testing
Six Degrees have not undertaken any direct testing with assistive technology although the vCloud Director Portal provided for customers to access the environment has undergone rigorous assistive technology testing from VMware. Therefore the Six Degrees IaaS is able to support users with disabilities and special requirements.
What users can and can't do using the API
All actions that you can perform by the GUI can be achieved via API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
API documentation
API documentation formats
  • HTML
  • ODF
  • PDF
Command line interface
Command line interface compatibility
Linux or Unix
Using the command line interface
All actions that you can perform by the GUI can be achieved via the CLI


Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.

All customers pay for reserved bandwidth. Six Degrees monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.
Usage notifications
Usage reporting
  • API
  • Email
  • SMS


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Availability
  • Running Services
Reporting types
API access


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach
SAN storage encrypted at rest. Customer can use own encryption at the OS level.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Backups can be taken of server states and data repositories.
Backup controls
Backups are configured to the customers requirements via the service desk.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
A virtual private network is created for each customer. This is logically isolated from other networks and each are controlled by a firewall for security.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
A virtual private network is created for each customer. This is logically isolated from other networks and each are controlled by a firewall for security.

Availability and resilience

Guaranteed availability
Six Degrees offer a 99.99% availability SLA on all components up to the OS.
Approach to resilience
All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability Six Degrees use VMware’s HA failover for redundancy.
Outage reporting
All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the Public Sector operations team via e-mail and SMS.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Other
Other user authentication
2+1 factor authentication using a certificate, token and password to access the Public Sector VPN which is required to reach the vCloud Service. API is additional protected with a WAF
Access restrictions in management interfaces and support channels
Only authorised contacts are granted access rights to Public Sector cloud allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at Six Degrees will need to be pre-approved by a known individual in writing. Management of the infrastructure is via dedicated connectivity and out of band of customer data and customer networks.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Other
Description of management access authentication
2+1 factor authentication using a certificate, token and password to access the Public Sector VPN which is required to reach the service, including management areas.
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • PSN Compliance Certified
  • Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001:2013, Cyber Essentials, PSN
Information security policies and processes
All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees also comply with our PSN CoCo which is aligned to our security principles that allows us to deliver our customers PSN Secure and Protect.
Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations, as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Six Degrees (Public Sector) run an internal vulnerability test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Public sector patching policy. This conforms to the PCI-DSS standard.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Six Degrees (Public Sector) have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Six Degrees operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI DSS.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
The Public Sector cloud is multi tenanted and is logically partitioned between its customers using virtual private networks safe guarded from each other using dedicated firewall partitions. The self-service portal only allows access to the resource that has been granted to that particular customer at login and they cannot see or control other areas.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Six Degrees use the Ark datacentres in Spring Park, Corsham, and Cody Park, Farnborough, for its public sector cloud services. ARK are Participants of the EU Code of Conduct for Data Centre Energy Efficiency for SQ17, P1, and A9.

Through selecting Ark this demonstrates to our clients a commitment to reduce energy and make cost savings during Business As Usual. Working with Ark, clients can save more than £1.1 million and 6,000 tonnes of carbon annually based on a 1MW load, compared with an average data centre facility – lowering the Total Cost of Ownership across the Industry. Situated within secure compounds and boundaries, each Ark protects to Business Impact Level 3 (BIL3) as a minimum, without compromising availability, sustainability or price point. Ark currently has two dedicated data centre campuses spread across 74 acres in Wiltshire and Hampshire, with access to 160MVA of diverse power.


£0.01 per virtual machine per hour
Discount for educational organisations
Free trial available
Description of free trial
The free trial version of the Public Sector IaaS is the same as the standard production version. Resource limits and timeframe will be agreed on a case basis.
Link to free trial
N/A - please contact Six Degrees for a free trial

Service documents

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