Intergence Systems Limited

Stratiam Network Services for Cloud

Intergence offers Stratiam; a multi-source data visualisation tool for end-to-end IT services that include Cloud Hosting, Applications, Wide-Area and Local-Area Network delivery and end user experience. Stratiam delivers single-pane-of-glass views for cloud and IT service end-to-end visualisation providing service teams unparalleled insight into multi-vendor, multi-service provider IT services and systems.

Features

  • Network End-to-End Single Pane of Glass Visibility.
  • IT Service and Application Performance Visualisation.
  • Network design, implementation, configuration, testing, cabling, project/program management
  • Optimise wide area network for Cloud and hybrid IT connectivity.
  • Automation of network management and operations tasks.
  • Contact Centre and Unifed Communications as a Service (CCaaS/UCaaS)
  • SD-WAN Services and Delivery Insight.
  • Design and Implement Cloud ready Networks.
  • Event & Alarm Management, Correlation, Automation & Orchestration, Self-Heal AI
  • Network Visibility as-a-Service (NVaaS)

Benefits

  • Multi-Service Provider End-to-End IT Service Performance Visualisation.
  • Reduce MTTR with Root-Cause Self-Heal Automation.
  • Mitigate risk of costly delays through use of Agile Methodology
  • Detailed understanding of government culture and operating models
  • Cost efficient highly functional SD-WAN & Cloud Contact Centre technology
  • Executive level dashboards and data analytics.
  • Digital specialists, cloud specialists, analytics specialists and SD-WAN specialists
  • Improvement of customer responsiveness and experience.
  • Optimise cloud based applications through delivery acceleration.
  • avoid network-related issues through agile business process automation.

Pricing

£750 to £1500 per unit per month

  • Education pricing available

Service documents

G-Cloud 10

439024197117129

Intergence Systems Limited

Phil Bates

0845 2264167

pbates@intergence.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Platform license costs

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are dictated by customer SLA/KPI Requirements.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Internal and External testing.
Onsite support Yes, at extra cost
Support levels Our support levels are totally flexible to fit all customer requirement types and are costed based upon requirement type.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Both Onsite Training and User Documentation can be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Intergence will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process Everything is handed over to incoming supplier or back to the client as a part of reverse transition. It is agreed that reasonable Intergence charges may apply relating to provision of exit management services and that such charges shall be agreed between the parties through the Exit Plan drafting process.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only difference is that the UI is mobile friendly so looks a little different.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Internal & External testing.
API Yes
What users can and can't do using the API API Integration is available on request.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Dashboards can be fully configurable.

Scaling

Scaling
Independence of resources The architecture of Stratiam cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types Range of service metrics supported depending on the service being used. Typically maps to SLA/KPI requirements.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Intergence can create an export of raw data upon request.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XLS
  • PDF
  • PPT
Data import formats
  • CSV
  • Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.995% Service Availability.
Approach to resilience Geo located Service Resiliency and inter-site Redundancy. Network resiliency via x2 independent service providers.
Outage reporting Email, SMS, API.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Through centralised Authentication Authorisation and Accounting (AAA) deployment. This intelligently controls access to computer and network resources, enforces policies, audits usage, and provides effective network management and security.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Currently working towards ISO/IEC 27001 accreditation.
Information security policies and processes We adhere to NCSC best practice guidelines and standards.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Intergence maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval authorisation.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our Stratiam platform vulnerability management approach includes: 1. Perform penetration testing and vulnerability assessments before production release, 2. Qualified and reputable penetration testing and ethical hacking at least annually, 3. Perform verification of underlying components’ compliance with security configuration, 3. Remediate identified vulnerability or noncompliance based on associated risk and impact.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Intergence maintains that all computing environments are to be logged and monitored, and the logs to be archived and retained.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Intergence fully complies to ITSM ITILv3 Standards and best practices.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other

Pricing

Pricing
Price £750 to £1500 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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