L3C Limited

Intelligent Document Processing and Analysis

L3C Intelligent Document Processing and Analysis provides a flexible, cost effective document processing solution for transcription, search, classification, information extraction and summary of handwritten and text based documents and forms. It allows the rapid analysis and mining of the data for business intelligence, whether handwritten or text documents.

Features

  • Full Text Search
  • Handwritten and Text Documents
  • Language independent
  • Up to 50,000 pages per hour processing capability
  • Historical and ancient documents
  • 97% accuracy in handwriting recognition
  • Utilises machine learning technology

Benefits

  • Greatly improved document management
  • Ease to use
  • Highly cost effective
  • Analyses handwritten and printed documents
  • Creates easily accessible, searchable document database

Pricing

£8,480 a unit a year

Service documents

Framework

G-Cloud 12

Service ID

4 3 8 5 8 9 8 9 5 5 9 5 0 9 2

Contact

L3C Limited L3C
Telephone: 02035987407
Email: jerry@l3c.cloud

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
Java compatible system

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Second and third level support is provided. First level support is provided by the client help desk (we provide training in first level application support)
Support available to third parties
No

Onboarding and offboarding

Getting started
Users can begin with the 'lite'/sandbox version and using the easy to follow documentation. Guidance is also available via online/video call training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data will reside at the client site. The images (pages) are sent to the cloud service for processing and returned to the client location. Only processing takes place on the cloud service, all images (pages) are stored locally with the client.
End-of-contract process
The client has the option to renew or cancel the service. In the event of cancellation all previously processed images (pages) remain with the client at the client location.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Based on a JAVA REST API
Accessibility standards
WCAG 2.1 A
Accessibility testing
Based on JAVA and open source technology which is extensively tested by the community.
API
Yes
What users can and can't do using the API
A REST API allows users to integrate the solution into their applications and access the cloud solution.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
As this is an AI based solution users can further train the model to pick up specific fields or areas of interest.

Scaling

Independence of resources
The service will be provided on dedicated cloud servers/infrastructure for each client.

Analytics

Service usage metrics
Yes
Metrics types
The client will be able to view how many images (pages) have been processed. Availability/uptime metrics will also be available for the cloud service where the images (pages) are processed.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
PlanetAI

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is a specific export function within the solution.
Data export formats
Other
Other data export formats
  • PDF
  • XML
  • JSON
Data import formats
Other
Other data import formats
  • PDF
  • Image Formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The cloud service is designed to achieve a minimum 99.5% availability.
Approach to resilience
This is available on request.
Outage reporting
Via email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
The user provides a list of authorised users to contact support / service desk and to receive service reports.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Transpacific Certifications Limited
ISO/IEC 27001 accreditation date
29/11/2019
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Our data centre provider Virtus is PCI compliant
PCI DSS accreditation date
Provided by our data centre provider on request
What the PCI DSS doesn’t cover
We do not currently accept credit card payments for our cloud transactions. Our clients have preferred to control user access and therefore we invoice based on usage of the service (see pricing model)
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
On a general basis the governance framework is based on:
• Understanding the criticality of information and information security to L3C and our clients
• Reviewing investment in information security in relation to our business strategy and risk profile
• At a Board level endorsing continued development and implementation of a comprehensive information security programme
• Regular reporting of the programme’s relevance and effectiveness:
Consequently, we:
• Define and review the policies and best practices
• Define a systematic approach to identify any risks
• Assign ownership and a Plan-Do-Check-Act model that analyses and assesses risk, identifies possible alternatives to mitigate and implement the solution

Information security is reviewed at Board level and considered a Board level responsibility.

L3C has a dedicated policy for risk assessment, which includes:
• Methodologies to calculate risk impact
• Plans for risk mitigation
• Risk treatment
L3C Information security team holds regular meetings to review security processes, risks, weaknesses and incidents. Items are raised at Board level as required.

Any actions are assigned owners and tracked to completion.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All the assets that make up the Cloud service are described and their configuration status held in our CMDB. Any configuration change is subjected to change management and the CMDB is audited every 6 months for discrepancies. We cover the lifecycle of all our assets from onboarding to offboarding and recycling.
A Change Advisory Board (CAB) supervises changes which are categorised as standard or emergency. The change process includes; steps to implement the change including order and dependencies; responsibilities; timelines and escalation procedures. Standard changes are proven and low risk, emergency changes are implemented as soon asap.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
L3C utilises an annual penetration test performed by an external body CREST Approve body (BSI) and holds the Cyber Essentials certification. Additionally our Internal services are scanned and tested regularly for compliance with the security policies in the company to ensure we retain our ISO 27001:2013 certification.
Critical patches are deployed within 24 hours but our cloud infrastructure runs on IBM Power servers which are amongst the most secure on the commercial market place. Therefore we receive our information about potential threats from vendors such as IBM, as well as Linux vendors such as RedHat.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We can provide our protective monitoring process on request to a potential user. If we find a compromise we implement our incident management procedure as described earlier. The response time will depend on the priority assigned to the incident and the associated change management procedure.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have pre-defined processes for security events, hardware failures and problems reported by our clients. Users can report incidents using a Priority Classification (1,2 and 3) to our service desk and each is responded to within a strict SLA. Incidents can be reported electronically via a service desk tool or by phone (24x7). Incident reports are provided to the user on an agreed basis (the standard is monthly but the frequency can be tailored on request). Our proactive monitoring may also identify incidents and similarly we will assign a priority to them and address accordingly

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8,480 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
There is an initial free trial that allows users to test by processing up to 5,000 pages. This allows test of the handwriting recognition capabilities and document search capabilities of the solution.
Link to free trial
https://l3c.cloud/gcloudlp/reg_form/

Service documents