Intelligent Document Processing and Analysis
L3C Intelligent Document Processing and Analysis provides a flexible, cost effective document processing solution for transcription, search, classification, information extraction and summary of handwritten and text based documents and forms. It allows the rapid analysis and mining of the data for business intelligence, whether handwritten or text documents.
Features
- Full Text Search
- Handwritten and Text Documents
- Language independent
- Up to 50,000 pages per hour processing capability
- Historical and ancient documents
- 97% accuracy in handwriting recognition
- Utilises machine learning technology
Benefits
- Greatly improved document management
- Ease to use
- Highly cost effective
- Analyses handwritten and printed documents
- Creates easily accessible, searchable document database
Pricing
£8,480 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
4 3 8 5 8 9 8 9 5 5 9 5 0 9 2
Contact
L3C Limited
L3C
Telephone: 02035987407
Email: jerry@l3c.cloud
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Java compatible system
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24 hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Second and third level support is provided. First level support is provided by the client help desk (we provide training in first level application support)
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Users can begin with the 'lite'/sandbox version and using the easy to follow documentation. Guidance is also available via online/video call training.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- All data will reside at the client site. The images (pages) are sent to the cloud service for processing and returned to the client location. Only processing takes place on the cloud service, all images (pages) are stored locally with the client.
- End-of-contract process
- The client has the option to renew or cancel the service. In the event of cancellation all previously processed images (pages) remain with the client at the client location.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- Yes
- Description of service interface
- Based on a JAVA REST API
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- Based on JAVA and open source technology which is extensively tested by the community.
- API
- Yes
- What users can and can't do using the API
- A REST API allows users to integrate the solution into their applications and access the cloud solution.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- As this is an AI based solution users can further train the model to pick up specific fields or areas of interest.
Scaling
- Independence of resources
- The service will be provided on dedicated cloud servers/infrastructure for each client.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The client will be able to view how many images (pages) have been processed. Availability/uptime metrics will also be available for the cloud service where the images (pages) are processed.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- PlanetAI
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- There is a specific export function within the solution.
- Data export formats
- Other
- Other data export formats
-
- XML
- JSON
- Data import formats
- Other
- Other data import formats
-
- Image Formats
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- The cloud service is designed to achieve a minimum 99.5% availability.
- Approach to resilience
- This is available on request.
- Outage reporting
- Via email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- The user provides a list of authorised users to contact support / service desk and to receive service reports.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Transpacific Certifications Limited
- ISO/IEC 27001 accreditation date
- 29/11/2019
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Our data centre provider Virtus is PCI compliant
- PCI DSS accreditation date
- Provided by our data centre provider on request
- What the PCI DSS doesn’t cover
- We do not currently accept credit card payments for our cloud transactions. Our clients have preferred to control user access and therefore we invoice based on usage of the service (see pricing model)
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
On a general basis the governance framework is based on:
• Understanding the criticality of information and information security to L3C and our clients
• Reviewing investment in information security in relation to our business strategy and risk profile
• At a Board level endorsing continued development and implementation of a comprehensive information security programme
• Regular reporting of the programme’s relevance and effectiveness:
Consequently, we:
• Define and review the policies and best practices
• Define a systematic approach to identify any risks
• Assign ownership and a Plan-Do-Check-Act model that analyses and assesses risk, identifies possible alternatives to mitigate and implement the solution
Information security is reviewed at Board level and considered a Board level responsibility.
L3C has a dedicated policy for risk assessment, which includes:
• Methodologies to calculate risk impact
• Plans for risk mitigation
• Risk treatment
L3C Information security team holds regular meetings to review security processes, risks, weaknesses and incidents. Items are raised at Board level as required.
Any actions are assigned owners and tracked to completion.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
All the assets that make up the Cloud service are described and their configuration status held in our CMDB. Any configuration change is subjected to change management and the CMDB is audited every 6 months for discrepancies. We cover the lifecycle of all our assets from onboarding to offboarding and recycling.
A Change Advisory Board (CAB) supervises changes which are categorised as standard or emergency. The change process includes; steps to implement the change including order and dependencies; responsibilities; timelines and escalation procedures. Standard changes are proven and low risk, emergency changes are implemented as soon asap. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
L3C utilises an annual penetration test performed by an external body CREST Approve body (BSI) and holds the Cyber Essentials certification. Additionally our Internal services are scanned and tested regularly for compliance with the security policies in the company to ensure we retain our ISO 27001:2013 certification.
Critical patches are deployed within 24 hours but our cloud infrastructure runs on IBM Power servers which are amongst the most secure on the commercial market place. Therefore we receive our information about potential threats from vendors such as IBM, as well as Linux vendors such as RedHat. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- We can provide our protective monitoring process on request to a potential user. If we find a compromise we implement our incident management procedure as described earlier. The response time will depend on the priority assigned to the incident and the associated change management procedure.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have pre-defined processes for security events, hardware failures and problems reported by our clients. Users can report incidents using a Priority Classification (1,2 and 3) to our service desk and each is responded to within a strict SLA. Incidents can be reported electronically via a service desk tool or by phone (24x7). Incident reports are provided to the user on an agreed basis (the standard is monthly but the frequency can be tailored on request). Our proactive monitoring may also identify incidents and similarly we will assign a priority to them and address accordingly
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £8,480 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- There is an initial free trial that allows users to test by processing up to 5,000 pages. This allows test of the handwriting recognition capabilities and document search capabilities of the solution.
- Link to free trial
- https://l3c.cloud/gcloudlp/reg_form/