Knack is an easy to use "Low-Code development platform" that transforms data into powerful online databases, with clean interfaces, that requires no coding. With Knack you can structure data with data types that make sense, connect data by linking related records together and extend data with special options and integrations.
- Low Code development
- Build a custom solution that fits your exact needs
- 14 day free trial!
- Create flexible interfaces with tables, forms, searches, maps, etc
- Create database object types that add powerful functionality
- Get started quickly with templates you can customise and tweak
- Control users access to specific content, via roles and permissions
- Add payments to create powerful E-Commerce applications
- Knack provides flexible tools to easily implement realtime workflows
- Completely Customise to User Needs
- Suitable for OFFICIAL classified workloads and information
- Low code development enables rapid creation and deployment of services
- Live Data, Instant Insights
- lays Well With Others via API and Webhook Integrations
- Free app assistance with live chat with english-speaking humans
- Accept Payments With No Coding (Easy E-Commerce)
- Speed & Security Reliability
- Automated notifications allow for easy sharing of data
- Mobile Access allows for anytime anywhere input/delivery of business data
£35 to £850 per unit per month
- Education pricing available
Mr T Richards
|Email or online ticketing support||Email or online ticketing|
|Support response times||Knack provides a range of support options depending on the subscription plan purchased: Basic Support includes email and online ticketing support via their online support site, Monday to Friday between 10am and 6pm EST, USA time, with response within 1 - 2 days, as well as web chat support from within the Knack platform, which is within 24 hours response time. See out service description for more details on the Support packages available in the subscription plans.|
|User can manage status and priority of support tickets||No|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||
Chat is great for general questions on how to build your app. Even if Knack support aren't immediately available we'll reply as soon as possible. Knack web chat availability is Monday - Friday 10am to 6pm EST USA, although you'll often find Knack support on at other hours.
Knack web chat is accessible from within the Knack development platform, by simply clicking on the Knack logo icon in the bottom right-hand corner of the builder screen.
|Web chat accessibility testing||None.|
|Onsite support||Yes, at extra cost|
|Support levels||Securestorm free email support is available Monday to Friday, 9am to 5pm, UK, with a response within 24 hours. Securestorm can provide on-site support, configuration and consultancy, as part of a separate Cloud Support Service on the Digital Marketplace. The Knack.com online support site has a range of FAQs, guides and manuals, free and available 24/7. Knack Basic Support: free online ticketed support, and web-chat support are both available Monday to Friday, 10am to 6pm EST, USA, with response within 1 - 2 days. Knack Priority Support: same as Basic, but also includes phone or Skype support, within 24 hours. Knack Premier Support: includes a dedicated Support Manager, and same day response.|
|Support available to third parties||Yes|
Onboarding and offboarding
Knack.com has an online support site that includes a "Getting Started" page, with easy to follow instructions, documentation, videos, case studies and guidance.
As a provider of application and database services, knack.com (together with its affiliates, "Knack") offers its customers (also known as subscribers), and their customers and users, the means to acquire and disseminate electronic data, files and information. While Knack acknowledges that the internet can provide a forum for free and open dissemination of information, Knack reserves the right to take certain preventative or corrective actions as it deems appropriate. To this end, Knack has developed this Knack Acceptable Use Policy (this "Policy"), which supplements certain terms of each customer's respective service agreement and is intended as a guide to such customer's rights and obligations when utilizing Knack's services.
|End-of-contract data extraction||Knack.com has Zero data lock-in. Export your records at any time into CSV, text, or JSON files.|
|End-of-contract process||At the end of the contract or subscription period, access to the Knack dashboard will be closed, and the data cleansed. It is suggested that prior to the cut-off date, that any data that is to be retained, is downloaded as either a CSV, JSON or text file.|
Using the service
|Web browser interface||Yes|
|Using the web interface||Users can setup, build, configure, design, develop, change and edit applications and databases through the web interface. There are no limitations via the web interface, though it is suggested that application development is not done via a mobile phone or tablet device.|
|Web interface accessibility standard||WCAG 2.0 AAA|
|Web interface accessibility testing||WCAG 2.0 AAA site checking service has been conducted against the platforms web interface.|
|API automation tools||Other|
|Other API automation tools||
|API documentation formats||
|Command line interface||No|
|Independence of resources||Knack is built on AWS cloud infrastructure and as such, has been architected to scale on demand without effecting user services. Number of applications, quantity of records and storage used are limited based on the level of subscription plan. The plan limits are stated and tracked on the user’s platform dashboard.|
|Infrastructure or application metrics||Yes|
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Knack.com|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
Knack is resilient by design, based on Amazon Web Services cloud, with infrastructure across multiple availability zones. Knack stores multiple copies of every change ever made to your database in multiple locations.
Whether you accidentally delete a single record, or your intern deleted the entire database again when you weren't looking -- we'll be able to find a backup and restore it. Active Backups - All recent versions of your records are stored in active databases that can be found and retrieved almost instantly. Archives - Older versions of your records are stored in longer term archives.
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Supplier controls the whole backup schedule|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Knack provides a 99.9% uptime guarantee. This means that for any given month, while unlikely, it is possible that Knack may experience an average downtime of up to 2678 seconds excluding scheduled maintenance. If an outage exceeds a cumulative of 2678 seconds in a month, Knack will credit 5% of the Your base monthly recurring fee for the affected account, per hour of downtime.
THE TOTAL CREDIT ALLOWANCE PER MONTH IS CAPPED AT 100% of THAT MONTH'S MONTHLY RECURRING FEE FOR THE AFFECTED ACCOUNT.
This guarantee covers Knack's internal infrastructure including application and database servers, routers, switches, the cables connecting them, and connectivity to our backbone providers. This guarantee does not cover email delivery.
Scheduled Maintenance means any maintenance on the equipment and services that affect the uptime of Knack, for which You are notified at least 24 hours in advance.
Notice of Scheduled Maintenance will be provided to your account administrator by a method elected by Knack (email or telephone).
Nothing in this agreement shall prevent Knack from conducting emergency maintenance on an as-needed basis.
|Approach to resilience||
Knack is built on AWS cloud infrastructure, and has been built to be resilient by design.
Multiple Databases - Knack mitigates database failures by storing your data in multiple databases, so if one database goes down the other databases can pick up the slack. Each change made to your database immediately propagates to these redundant versions.
Multiple Locations - Having multiple databases won't help if they are all stored in a single location. One well placed meteor landing and those databases are gone. Knack mitigates location failure by storing the extra databases in different geographic locations.
Built in Redundancy - Knack uses AWS features like Auto-Scaling and Elastic Load Balancing to ensure that our production systems remain online and traffic is always routed to healthy instances. Knack continuously replicates your data and have it ready to bring online if any primary nodes fail.
Offline Backups - Knack stores physical backup files in a separate location from the servers as a final safeguard in case of major catastrophe. These backups are made on a daily basis and are encrypted using AES-256 encryption keys.
|Outage reporting||Email alerts will be provided for any scheduled or unscheduled down time. In the event that scheduled maintenance may unduly affect Your operations, it shall be Your responsibility to so notify Knack Technical Support via https://www.knack.com/tech-contact/ to discuss any necessary arrangements.|
Identity and authentication
|Other user authentication||
Password Protection - Password protect your apps with encrypted password technology, so that only authenticated users can access it. You can configure multiple registration options for adding new users.
Advanced Logins - Integrate your Active Directory or LDAP users for Single Sign On to limit access to your established users.
IP Blocking - Optionally restrict access to your app to specific IP addresses or IP blocks.
Record Level Security - Design your application so that each logged-in user can only access the records that are connected to them.
|Access restrictions in management interfaces and support channels||
VPN Access - All access by Knack employees to customer data is governed by a secure virtual private network. This access is monitored and can be revoked at any time.
Access Logging - Every access request to your data by a Knack employee is logged and time-stamped. We can confirm exact access by the Knack team to any data in the unlikely case that this log is needed.
Support Access - The Knack team will sometimes need to access your data for support services. We only do this at your request and when necessary to resolve the issue.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||Directly from any device which may also be used for normal business (for example web browsing or viewing external email)|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||EY CertifyPoint|
|ISO/IEC 27001 accreditation date||11/11/2016|
|What the ISO/IEC 27001 doesn’t cover||The Amazon Web Services ISO27001 certification includes the infrastructure that the Knack Platform is built on. The Knack platform, however, is not included within the ISO27001 certification scope.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||11/11/2016|
|CSA STAR certification level||Level 2: CSA STAR Attestation|
|What the CSA STAR doesn’t cover||The Amazon Web Services CSA STAR certification includes the infrastructure that the Knack Platform is built on. The Knack platform, however, is not included within the certification scope.|
|Who accredited the PCI DSS certification||Coalfire Systems, Inc.|
|PCI DSS accreditation date||30/04/2016|
|What the PCI DSS doesn’t cover||The Amazon Web Services (AWS) PCI DSS certification covers the AWS infrastructure that the Knack platform is built on. The Knack platform is not covered by the certification scope.|
|Other security accreditations||Yes|
|Any other security accreditations||
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||
|Other security governance standards||Securestorm is Cyber Essentials certified. The underlying infrastructure is provided by Amazon Web Services, who are: ISO27001:2013, PCIDSS, CSA CCM, SOC2, BSI C5 and Cyber Essentials certified.|
|Information security policies and processes||Securestorm has implemented an Information Security Policy, including: Data Protection and Privacy, Classifications, Backup and Recovery, Encryption, Data Erasure and Destruction, Change Management and Testing. All processes that staff are required to follow are detailed in the Securestorm Employee Handbook. All security issues are report to the Securestorm CISO.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Infrastructure is provided by AWS - See AWS SOC2 Report, September 2016, CC7.4. See also AWSCA-6.1 - Applies a systematic approach to managing change.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Infrastructure is provided by AWS - See AWS SOC2 Report, September 2016, CC3.1, CC6.1, CC7.4.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Infrastructure is provided by AWS - See AWS SOC2 Report September 2016, CC3.1, CC6.2, CC7.4.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Knack DDoS Mitigation - AWS provides a robust platform that is not only pre-built to mitigate some attacks, but it also allows Knack to react quickly to spread out impact if there is an attack.
Infrastructure is provided by AWS - See AWS SOC2 Report September 2016, CC3.1.
|Approach to secure software development best practice||Supplier-defined process|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Third-party|
|Third-party virtualisation provider||Amazon Web Services|
|Price||£35 to £850 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Try Knack free for 14 days. No credit card required and you can cancel at any time. The free trial version includes: Up to 20,000 records; 2 GB of storage; build up to 3 applications; and Basic Support.|
|Link to free trial||https://www.knack.com/r/hmgg917|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|