Ctrl O

Consultancy in support of Ctrl O products

We provide a full range of support services for Ctrl O Cloud Software offerings including business analysis, assisted trial and proof of concept, training, integration and migration to and from our services. We are also able to provide support for 3rd party open source cloud software.

Features

  • Linkspace configuration, training, implementation, integration and deployment
  • Business-analysis, onboarding, database design and optimisation for Ctrl O products
  • Specialist offboarding services including migration to open source cloud services
  • Enhanced support and enhanced maintenance outside our standard terms
  • Troubleshooting, analysis and assessment of open source SaaS deployments
  • Speed, agility, flexibility and knowledge of the system author

Benefits

  • Reduce deployment times for Linkspace and open source projects
  • Achieve digital transformation with Business Process Management (BPM) software
  • Rapidly secure and eliminate risk from large spreadsheet based processes
  • Lower cost and improve ROI with expert training in Linkspace
  • Accelerate time to safely and securely manage your data
  • Provide users and teams with ability to adapt systems
  • Achieve compliance with Technology Code of Practice
  • Successfully build processes conforming to the Digital Service Standard
  • Trust data and the integrity of decisions based on information
  • Empower users with the tools to control and define outcomes

Pricing

£1,000 to £1,400 a person a day

Service documents

Framework

G-Cloud 12

Service ID

4 3 8 1 1 2 4 6 1 3 0 0 7 3 3

Contact

Ctrl O

Andy Beverley

020 3474 1200

info@ctrlo.com

Planning

Planning service
Yes
How the planning service works
We provide support services to plan and implement Linkspace and other open source solutions in compliance with the Technology Code of Practice in Public, Private and Hybrid Clouds. Our approach is agile, flexible and collaborative.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Linkspace

Training

Training service provided
Yes
How the training service works
We provide several modalities of training for our own Cloud Software products. These include classroom, one-to-one, web-based and beginner to advanced, train-the-trainer and refresher training.
Training is tied to specific services
Yes
Services the training service works with
Linkspace

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Migrating a business process from legacy systems, another Cloud service or onboarding a new digital service can require: business analysis, trial, proof of concept, data cleansing and data migration, integration to other systems, configuration, user training and project management. We provide all necessary resources and skills to migrate to and from our product offerings. We work in a wholly collaborative and supportive manner transferring skills and knowledge to empower user teams. This reduces cost, improves speed of delivery and eliminates friction. DIGITAL TRANSFORMATION | is more than digitising the legacy business processes and involves a fundamental appreciation of changing outcomes by challenging and changing people, process, technology and governance. We are grounded in bringing the technology piece of the solution but our experience and background enables us to catalyse and support the achievement of more strategic benefits.
Setup or migration service is for specific cloud services
Yes
List of supported services
Linkspace

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide and support quality assurance and performance testing only in association with our own Cloud Software offerings.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Support is provided to Linkspace as defined in the Lot 2 details and Service Definition. Premium Support is included in the subscription fee for that service - Custom Enhanced Support can be designed to meet exceptional requirements based on our SFIA rate-card and is the service embraced in this component of the Cloud Support Service.

Service scope

Service constraints
No known constraints relating to Ctrl O products and services.

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 hour response time to emails, 24/7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support of Ctrl O Software products: SERVICE LEVELS | Ctrl O provides a Response Time Service Level Agreement(SLA). PREMIUM SUPPORT | is included as standard in the G-Cloud per-user subscription price. CUSTOM ENHANCED SUPPORT | can be provided at rates based on the SFIA rate card. Our experience indicates all customers are satisfied with our Premium Support offering. RESPONSE TIME | The response time depends on the priority of the incident, as follows: ▶ P1 and P2 (no alternative or no acceptable alternative): 1 hour. ▶ P3 (unusable non-critical function having operational impact, workaround available) 24 hours. ▶ P4 (function unusable, workaround available) 24 hours. TECHNICAL ACCOUNT MANAGER | A technical account manager is allocated to every customer. CLOUD SUPPORT ENGINEER | Cloud support engineers are pooled and accessed through the help-desk. CLOUD SUPPORT SERVICE | Description of support levels for professional services not relevant, channels of communication will be set up for each type of assignment.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1,000 to £1,400 a person a day
Discount for educational organisations
No

Service documents

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