Dun & Bradstreet Ltd

D&B Direct Onboard

D&B Direct Onboard is an API that allows customers to screen businesses and principals, electronically documenting their due diligence process directly within their existing workflows. Key data points from D&B’s business database are integrated into customer systems in real-time, enabling the swift resolution of regulatory requirements.

Features

  • Access to information on over 300 million global businesses
  • Vet and verify identities of customers and beneficial owners
  • High Availability: 24x7x365 at 99.9%
  • Elastic on-demand capacity that automatically scales to maintain performance
  • 95% of API response time less than 300ms globally
  • Global data consistency, coverage and accuracy
  • Simple APIs, easy to use and fast to implement
  • Conform to Modern Standards: REST and SOAP

Benefits

  • Make informed decisions about businesses you’re working with
  • Satisfy your regulatory requirements for compliance risk
  • Access to information whenever you need it
  • No slowdown of responses during busy periods
  • Quick responses are especially important for high volumes transactions
  • Provide high quality data across services for our markets
  • Improves developer experience and reduces implementation costs
  • Compatible with other services and industry standards

Pricing

£10000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

4 3 7 4 4 5 4 0 6 9 5 9 5 0 7

Contact

Dun & Bradstreet Ltd

Ron Turner

01628492436

turnerr@dnb.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Planned Maintenance windows as per SLA and as communicated to the customer.
System requirements
  • API Solution
  • Require to code against defined APIs

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available through the D&B website or through the product
Web chat accessibility testing
D&B do not offer any additional support for assistive technology but offer chat and phone mediums
Onsite support
Yes, at extra cost
Support levels
D&B require a fully specified Statement of Work prior to contract agreement in order to provide implementation and training quotations and estimates
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customer is provided access Keys to the API, Documentation and support from a Project Manager and Technical support team. Prior to contract a Solution Architect has already worked with the customer to detail the solution architecture with the APIs to meet the customer need.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
No Customer data is uploaded
End-of-contract process
User's credentials are expired and all access to the product is withdrawn at the end of the contract.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Direct Onboard is a series of APIs that power our D&B Onboard Product. Only the Case Management feature is not available via API.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Runs in a clustered environment

Analytics

Service usage metrics
Yes
Metrics types
Transaction information concerning volume and types of transactions used are available to the customer
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
D&B's information security program (GSR - Global Security and Risk) uses the ISO-27001 framework.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
No Customer data is imported
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System is available 99.9% 24*7 except for planned maintenance communicated to the customer. Any outages / downtime outside of this, is communicated immediately with customers and recovery plans put in place.
Approach to resilience
Available on request
Outage reporting
24*7 monitoring for services and application with service alerts and emails to on-call staff and customers.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access controls are placed on the APIs access able by each user
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Two-factor authentication is required for VPN access.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Registrar of Systems
ISO/IEC 27001 accreditation date
03/07/2017
What the ISO/IEC 27001 doesn’t cover
All 114 controls are included, none are omitted.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • D&B Business Information Solutions is accredited to IS027001 security standards
  • D&B Business Information Solutions accredited to IS09001 quality standards
  • D&B UK is authorised and regulated by Financial Conduct Authority
  • Dun & Bradstreet Ltd is accredited to Cyber Essentials Standards
  • Dun & Bradstreet Ltd is an approved JOSCAR supplier
  • Dun & Bradstreet Ltd is an approved HELLIOS supplier

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
D&B has published and maintains policies addressing information security and privacy requirements, a Code of Conduct, along with standards and procedures documentation as well, e.g., access provisioning. The Internal Audit group is responsible for evaluating compliance against policy. Internal Audit reports audit findings to the Board and tracks findings to completion. Dun & Bradstreet Ltd is certified to the ISO-27001 framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change tickets are opened in the automated change management system. The ticket describes the reason for the change; who requested the change and at what capacity; description of the requirements, risks and impacts; implementation, test, and back-out plans; scheduling information including analysis of potential conflict with other proposed changes. The ticket is reviewed by a Change Advisory Board at a regularly scheduled meeting. The CAB comprises technical and management representatives of each line of service management, reviews and approved or disapproves all change tickets. After the change is executed it is reviewed for post-change impact and metrics analysis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Servers are scanned weekly for vulnerabilities. Per Policy, vulnerabilities and patches are deployed based upon the criticality of the vulnerability in-scope. E.g., high-risk findings must be remediated within 60 days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
A SIEM is in place to provide secure collection of server OS security event logs; network device logs; Internet proxy; host/network IDS/IPS; email gateway, etc. The SIEM analyses and correlates information from the various input sources and provides near-real-time analysis and alerting. D&B also maintains a Security Operations Center (SOC), whose staff responds to alerts originating from the SIEM. Incident response documentation is in place.
Incident management type
Supplier-defined controls
Incident management approach
Events are evaluated for scope, impact, initial damage assessment and response level by the CSIRT team, Team members are engaged according to the scope and severity and brought into the Incident Management Team's ECC Call. The team is composed of ancillary groups and SMEs. A response plan is created containment strategy, eradication strategy, evidence retention and investigation steps. Execution is governed by the incident coordinator. Regular reports are created and provided to the CSIRT Team; timing intervals for issuing reports depend on the criticality of the event. The CSIRT team documents lessons learned. Post-incident activity is then undertaken.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10000 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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