Agilisys Ltd

Microsoft Office 365 Enterprise (O365)

Office, Exchange, Skype for Business, IM, voicemail, video dial-in conferencing, SharePoint collaboration and team sites, OneDrive, Yammer, enterprise social networking, Encryption, DLP, Rights Management plus Cloud-PBX call management, PSTN-Conferencing, Business Intelligence, PowerBI, Delve Analytics, cybersecurity, Advanced Threat Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery. See https://products.office.com/en-gb/secure-productive-enterprise

Features

  • Microsoft Office Suite, Office Online and Office Apps
  • Office on PCs, Macs, Windows, iOS Android tablets and phones
  • Unlimited storage for Email, calendaring, contacts and anti-virus
  • Archive, legal hold, Advanced eDiscovery, data leakage protection (DLP)
  • Advanced compliance tools, including rights management services and information protection
  • Online meetings, web-conferencing, broadcast, voice and video. Cloud PBX, PSTN
  • 1Tb of personal file storage and business intelligence analytics
  • Sync email, calendars, contacts and content for offline access
  • Team sites with 10Gb baseline storage plus 0.5Gb per-user pooled
  • PBX call management, audio conference dial-in and corporate social network

Benefits

  • Use business email through modern, familiar Outlook experience
  • Accomplish more, faster with a modern collaboration workplace
  • Easily share files and co-author documents with Teams and Office
  • Increase employee engagement with a corporate social network
  • Professional digital story telling with Sway
  • Access information from virtually anywhere and any device
  • Move to cloud with easy management and task automation
  • Host online meetings with audio, HD video and web conferencing
  • Collaborate using instant messaging, voice calls, video conferences with dial-in
  • Move PBX call management to the cloud

Pricing

£5.30 to £30.80 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

436997837732555

Agilisys Ltd

Darren London

+44 (0) 7702 367779

gcloud@agilisys.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Services are dependent on the availability of modern infrastructure and appropriate bandwitdth. More detailed constraints may depend on customer specific circumsatnces to evaluate against the Microsoft Service Descriptions available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx
System requirements
  • Defitive specifications at: https://products.office.com/en-GB/office-system-requirements.
  • PC running at least Win7SP1, current -1 browser, 3GB HDD
  • Intel Mac running at least OSX_10.10, 6GB HDD
  • X64 Server, WS2012R2
  • Compliant with PSN Code of Connection if PSN connectivity required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For engagements relating to incident management, response times are: P1 15 minutes, P2 30 minutes, P3 2 hours, P4 4 hours.

Where engagements relate to user support or query resolution, Agilisys provide a multi-channel, PinkVerify10 certified ITSM (Information Technology Service Management) tool. The tool auto populates a Knowledge Base with queries raised and resolved previously, and makes them available for users to self-serve. Where the knowledge article doesn’t exist to satisfy the query, a ticket can be raised with the service desk, and will be resolved on a reasonable endeavours basis. More tailored solutions can be offered where required.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Basic support for sold through licensing.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers who purchase Microsoft Secure Productive Enterprise alone through Agilisys via Lot 2 can access the FastTrack service from Microsoft which includes scenarios that help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/ . Where assistance is required, Agilisys offer Office 365 Strategy, Planning, Design and Implementation Services through Lot 3 of G-Cloud.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Online training and videos
End-of-contract data extraction "It's your data; you own your data and retain all rights, title, and interest in the data you store with Office 365.
You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft or Agilisys - although we will help customers as part of a managed service or bespoke project.
Exchange Online data, including emails, calendar appointments, contacts, and tasks, can be downloaded to a local computer by any end user at any time via the Import and Export wizards.
SharePoint Online documents can be downloaded at any time from the workspace into your local computer.
Vanity domain names such as contoso.com can be removed by following the Domain Removal instructions in Office 365 Help.
PowerShell tools exist to download a copy end-user metadata
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data.
Please see https://products.office.com/en-us/business/office-365-online-data-portability
End-of-contract process Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. It may help to note that in Microsoft's Online Service Terms they specify that the customer owns their data. Microsoft acts as Data Processor. For more see http://trustoffice365.com/

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing For users with disabilities Microsoft run the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions the enterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/
API Yes
What users can and can't do using the API The Microsoft Office suite and portfolio of associated products is capable of significant enhancement by third parties and end customers. The full API details are avilable online at dev.office.com
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Microsoft Secure Productive Enterprise is hugely customiable whether from the user perspective (interface, styles, use of tools, etc.), administrator (access, features, sharing, etc) or security team (policy, posture, implementation, etc.). For additional details please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

Scaling
Independence of resources Microsoft maintain a whitepaper titled 'Tenant Isolation in Microsoft Office 365' available at http://aka.ms/Office365TI. This addresses tenant isolation both for reasons of security and assurance that the activities of another customer will not adversely affect any other.

Analytics

Analytics
Service usage metrics Yes
Metrics types Customers who purchase Microsoft Secure Productive Enterprise alone through Agilisys via Lot 2 can use the Microsoft tools. Please see the Business admins section found here https://support.office.com/en-gb. Where assistance is required and customers have bought management services from Agilisys, there will be specific reporting included as part of the agreed scope.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also the whitepaper 'Content Encryption in Office 365' http://aka.ms/Office365CE
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network The whitepapers 'Tenant Isolation in Microsoft Office 365' http://aka.ms/Office365TI and 'Content Encryption in Office 365' http://aka.ms/Office365CE are detailed and worthy of review.

Availability and resilience

Availability and resilience
Guaranteed availability "Please see Service Level Agreement for Microsoft Online Services January 1, 2017
http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11675"
Approach to resilience Please see the whitepaper 'Data Resiliency in Microsoft Office 365' http://aka.ms/Office365DR
Outage reporting Office 365 reports outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, Alert or Mobile Application

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.

https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx
Access restrictions in management interfaces and support channels Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/10/2016
What the ISO/IEC 27001 doesn’t cover Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001, ISO 270018
  • SSAE 16 SOC 1, SOC 2
  • FIPS 140-2, NIST 800-171, HIPAA/HITECH. ISB 1596, CCSL (IRAP)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes "The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

THE APPROACH
An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).

Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions. "

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach "Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world."
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach "Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please see the whitepaper 'Security Incident Management in Microsoft Office 365' http://aka.ms/Office365SIM

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5.30 to £30.80 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 Day Trial of Office 365

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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