Westgate IT

Managed Security (Pro Secure)

Pro Secure is a comprehensive managed security solution that protects your systems and provides an instant snapshot of cyber readiness across the organisation
Providing certainty that systems and data are protected, confidence that an expert team is there to provide fast response, investigation, and protection should an incident occur.

Features

  • Quarterly vulnerability scans of your network with detailed reports
  • Controlled access to data and services by managing admin rights
  • System hardening based on a Microsoft gold standard build

Benefits

  • Simplified asset management with an instant overview of all devices
  • Simplified management of 3rd Party patches and software configuration
  • Assured compliance with the requirements of Cyber Essentials certification

Pricing

£5 to £20 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

4 3 5 9 2 6 7 4 8 4 2 9 7 0 5

Contact

Westgate IT

Nigel Phillips

0330 20 20 369

Nigel.Phillips@Westgateit.com

Planning

Planning
Planning service Yes
How the planning service works Service will be discussed with the client prior to implementation and before and remediation work is completed.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Westgate IT will assist with issues resulting form implementation of remediation work required to meet service standards

Service scope

Service scope
Service constraints Westgate IT will require elevated access to the network the service will support to allow for scanning and implementation to take place.
Additional software will be required to achieve the full benefit of this service (see attached documentation)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response time
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support is provided by the Westgate IT Pro Secure team who are there to assist the implementation of the service provided and the on-going maintenance. The Pro Secure team are contactable through the Westgate IT Service Desk and by telephone.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Pricing

Pricing
Price £5 to £20 per unit per month
Discount for educational organisations No

Service documents

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