Arch

Business management tools

Our cloud software solution expertise can help deliver an 'always on' management solution for your organisation. Whether it's managing employee skills or recording job schedules or even handling customer enquiries we can help develop a solution to meet your needs.

Features

  • Cross browser and device testing
  • Website development
  • Website design
  • Data migration
  • Efficient, agile development methodologies

Benefits

  • Strict delivery schedules
  • Agile development minimizes specification-delivery diverge
  • Fully responsive website
  • Ground-up, custom platform

Pricing

£1000 per unit

  • Education pricing available

Service documents

G-Cloud 9

435680781717085

Arch

Ross Linnett

01914328092

ross@wearearch.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support 9-5:30 weekdays. Additional 24/7 support available on request
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support - 9-5:30
Additional support available on request
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started All of our software comes with full training and support. Specific training sessions, including on-site and additional documentation can be provided on request
Service documentation No
End-of-contract data extraction Users have full access to their data when they are in contract with us and a data-dump can be provided on request should the client need it.
End-of-contract process All of our clients data can be collated and provided on request at the end of the contract with no additional cost unless otherwise explicitly stated during contract agreement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We can either provide a dedicated mobile solution or a responsive web-based interface. All core features work across all platforms, exact behaviour and limitations subject to contract.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We are sister companies of a dedicate assistive technology organisation which we use to provide all of our accessibility testing. We are able to meet WCAG AAA on request
API Yes
What users can and can't do using the API Our web based services come with their own REST API and specific API end-points and functionality can be developed on request
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our service is completely bespoke and we work with the client and their requirements in order to offer a personalised solution

Scaling

Scaling
Independence of resources We ensure that all users are appropriately segmented throughout our infrastructure which is on a global scale. We ensure that resources are reasonably allocated to all users based on their specific requirements and we never over-subscribe our servers. Users infrastructure can also be scaled on request.

Proactive monitoring and alerts also allow us to keep a close eye on performance across our entire network.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide service usage metrics and analytics on request and we also offer the ability to hook into existing metric data systems.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can make a request to us to have their data exported.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • MySQL
  • Zip
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats MySQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.5% uptime
Approach to resilience We do the following to ensure resilience:

Load balance all traffic
Provide no architectural single-point-of-failure
Allow resource bursts to cope with traffic spikes
Enforce secure transit of all data where required
Provide full daily offsite backups as standard
Provide proactive monitor and alerts
Offer DNS resilience using the IP AnyCast network
Outage reporting Email alerts
Mobile notifications
Desktop notifications
Private dashboard
API

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Access token/key
Access restrictions in management interfaces and support channels All access to management interfaces is strictly controlled and issued by the management team of the appropriate department.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Our security governance is subject to best practice and leading industry standards but not officially accredited
Information security policies and processes Our security policies are independant and in-house but ensure:

Authorised access is enforced,
All sensitive data is encrypted and verified,
All access is recorded and audited,
All data is transferred securely

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are scheduled in advance and all stakeholders informed of the impact and disruption times.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use a number of techniques to ensure vulnerabilities and potential threats are identified and resolved quickly. We pe-test our infrastructure and our application code as well as adopt strict testing procedures. We also involve an independent system operations expert to verify our infrastructure and application code on a regular basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have a 24/7 proactive monitoring tool which constantly monitors our infrastructure for potential outages and vulnerabilities. We are also able to detect attacks and respond quickly using this method. Catastrophic failure is actioned upon immediately and all other issues are responded to in conjunction with the clients support contract and our SLA.
Incident management type Supplier-defined controls
Incident management approach All clients have a documented way of supplying incident logs and support requests. Typically this is done via email, telephone or other agreed communication channel. Incident reports are provided on request and the level of detail, format and delivery is subject to request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per unit
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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