Valiantys Ltd

Atlassian Migration

Awarded Atlassian’s Partner of the year for services in 2019, Valiantys provides clients migration service designed to migrate our clients Atlassian deployments to their chosen (typically Cloud) platform of choice. Our proven methodology of choice ensures a secure tested approach designed to also minimise the impact on your production users.

Features

  • Auditing existing instance to assess and anticipate risks of migration
  • Building of a secure step-by-step migration plan
  • Test migration
  • Running test procedures
  • Staging and/or production migration
  • Post-migration support
  • Support migrations to and from Server
  • Support migrations to and from Cloud
  • Target host can be client environment, Atlassian or Valiantys
  • Support migrations from third-party to client selected environment

Benefits

  • Optimise your tools and processes your tools and processes
  • Access new features and software compatibility
  • Ensure data integrity
  • Reduce down time and minimise business disruption
  • Reduce data loss
  • Lower the impact on your users

Pricing

£1,000 to £1,900 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at orders.uk@valiantys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 3 5 4 8 5 1 4 9 0 3 9 4 8 3

Contact

Valiantys Ltd Rickard Johansson
Telephone: +44 (0) 203 735 9808
Email: orders.uk@valiantys.com

Planning

Planning service
Yes
How the planning service works
As well as looking at all the technical stuff to see how we'll build your solution, we'll also look at how your business and your team works to make sure it works for everyone, every day. We help our clients throughout all phases of their project, from requirements analysis/validation, to configuration, training and documentation. Our team of Atlassian experts will advise you on the most suitable architecture to ensure the resilience and availability of your Atlassian applications. We’ll also produce a detailed technical specification for your Atlassian solution, so that whenever you need your documentation in the future, it’s right there. We don’t just create solutions that work. We create solutions that teams love to use. Think elegant design, smart features, scalability and tools that are easy for your team to maintain week in, week out. Click here for more information: http://valiantys.com/en/services/atlassian-tools-planning-and-design/
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Atlassian tools
  • Jira Service Desk
  • Confluence
  • Jira Software
  • Bitbucket
  • Bamboo
  • Crowd
  • Portfolio for Jira
  • Tempo suite
  • Add-ons for the Atlassian software (Jira,Confluence, etc.)

Training

Training service provided
Yes
How the training service works
Our intensive training sessions empower teams to work smarter with Atlassian tools. Created and delivered by Atlassian experts, our courses cater to all levels and are rooted in real-life experience in the field, focusing on the topics that matter to you. Because the content of our training sessions is developed around our consultants’ real life experience of Atlassian tools, you’ll leave feeling empowered to really make the most of your Atlassian stack. What's more, our content continually evolves to reflect best practices, so your skill set will always be up-to-date. Some of our main training courses are: Jira in Action - user training. Jira Administration training. An Introduction to Agile training. Jira for Agile Teams training. Advanced Jira Service Desk training. Confluence in Action - user training. Confluence Advanced Training. Official Atlassian training - Jira essentials. Official Atlassian training - Jira reporting and dashboards. Official Atlassian training - Jira/Confluence integration. Official Atlassian training - Getting started with Confluence. Click here for more information
http://valiantys.com/en/services/expert-atlassian-training/
Training is tied to specific services
Yes
Services the training service works with
  • Atlassian tools
  • Jira Service Desk
  • Confluence
  • Jira Software
  • Bitbucket
  • Bamboo
  • Crowd
  • Portfolio for Jira
  • Tempo suite
  • Add-ons for the Atlassian software (Jira, Confluence,etc.)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Valiantys have been helping their customers migrate from and to the cloud for more than ten years. We carry out around 50 migration projects every year and have built our expertise thanks to the many use cases we have come across. Our team of Atlassian experts will take all necessary steps to ensure the integrity of your data, and the peace of mind of your operational teams. Reducing down time and the impact on your users is one of our priorities! We can help you with the migration of any of your Atlassian tools (Jira, Confluence, Bitbucket, Bamboo, etc.), but also from an existing solution to an Atlassian solution (e.g. SVN to Git migration). Click here for more information: http://valiantys.com/en/services/atlassian-tools-installation-and-configuration/
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Atlassian tools
  • Jira Service Desk
  • Confluence
  • Jira Software
  • Bitbucket
  • Bamboo
  • Crowd
  • Portfolio for Jira
  • Tempo suite
  • Add-ons for the Atlassian software (Jira, Confluence etc.)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide quality assurance testing as part of all our deployment projects. Implementing a new solution is always a challenging enterprise for all organisations. Therefore, our teams will help you on all fronts: performing testing and ensuring the work has been properly done, and guiding your teams during their user acceptance testing (UAT) to highlight and iron out any pending issues. While we’re configuring your solution, we can give you access to the test environment so you can see changes as they are made. Your feedback shapes the solution, so if things aren’t quite floating your boat, let us know and we'll fix them. Configuration involves constant changes, and it's important to keep things under control. We always send any changes to a test environment before they go to production, so you can rest assured your release will be hiccup-free. Click here for more information: http://valiantys.com/en/services/atlassian-tools-installation-and-configuration/.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Whether technical troubleshooting or general usage queries, our support packages give you the backup you need to really make the most of your Atlassian tools. It’s great to know you have a safety net. We support all versions of Jira, Jira Service Desk and Confluence, as well as most Atlassian Marketplace add-ons. A single point of contact gives you the confidence that any issues will get solved efficiently, and we can also manage the repetitive admin that eats up your team’s time. We currently have three different levels of support tailored to our clients' different needs: Standard, Enterprise and Unlimited. We can support your organisation whether you host your Atlassian tools: - On premise - In the Atlassian Cloud - With Valiantys (managed hosting service) Our team is distributed between a few different countries (France, UK, Canada) to ensure a global coverage and the reactivity you would expect. Click here for more information: http://valiantys.com/en/services/jira-confluence-administration-and-support/.

Service scope

Service constraints
Our service has no specific constraints and can be tailored to your needs. Depending on your security and privacy requirements, we can work remotely or on site, and are open to any suggestions to make your life easier: we adapt to your internal processes for a smoother progress!

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer different support packages (Standard, Enterprise or Unlimited ) which have different SLAs, further detail here: https://valiantys.com/legal/sla.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer different support packages (Standard, Enterprise or Unlimited ) which have different SLAs, further detail here: https://valiantys.com/legal/sla.
Indicative costs for each of them are listed in our pricing document.
Our customers have access to a team of support engineers who can assist them with their queries.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£1,000 to £1,900 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at orders.uk@valiantys.com. Tell them what format you need. It will help if you say what assistive technology you use.