FlyingBinary Ltd

Tableau Online Visualisation

Tableau Online is a fully-managed multi-tenanted self-service SaaS visualisation service fully-hosted in the cloud which resides in the FlyingBinary big data analytics suite. Keywords:Business Intelligence, BI, Dashboard, VizQL, In-Memory, Desktop, Prep, Creator, Explorer, Viewer, Viz, Chart, Graph, Table, Database, Secure, Audit, insight, Intuitive, Data Driven, datajournalism, Teccarto Web, IoT, Sensor

Features

  • Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
  • Hosted. Maintained, Administered, Upgrade-free, Dublin Data-Centre, Compliant, Trust, Available
  • Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO, Monitored
  • Data-Platform. Valuable, Mobile, App, Device, Scale, Journalist, Collaborate, Share, Enterprise
  • Data Access. Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise, ETL
  • Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameter
  • Integrates with Teccarto packages for enhanced mapping and geospatial analysis
  • Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
  • Enterprise configurable security access and control capabilities, security, governance
  • GDPR demonstration of compliance, stream data, twitter, facebook, social

Benefits

  • Data-Governance. Data-Security, Consistent, Access, Permissions, Certified, Protected, Audit, Alert
  • Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
  • Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
  • Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
  • Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
  • Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
  • Data-driven, Strategic, Decentralise, Adoption, Transformational, evidence-based policy
  • Custom Geography with full Teccarto mapping capability, smart city, cities
  • Comprehensive data security, access and control capabilities
  • GDPR configurable to meet business need, sensitive data, special category

Pricing

£123 a user a year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

4 3 5 4 5 5 6 8 5 9 2 3 8 3 3

Contact

FlyingBinary Ltd Dr Jacqui Taylor
Telephone: +44 77 899 668 02
Email: jacqui.taylor@flyingbinary.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Published views and dashboards are accessible from any platform and from any current browser. Tableau Online Visualisation has reduced data connection options compared with our Tableau Private Visualisation service. There are EEA and US availability zones, but no UK-specific zones. Dashboards must be built using a Windows or Mac desktop or laptop. Each Tableau Online site is allowed a maximum of 100 GB storage.
System requirements
  • Access to public internet to publish dashboards
  • Modern browser or Tableau mobile app to consume dashboards
  • Dashboard design requires EITHER: Windows or Mac desktop (client hosted)
  • OR: Browser and Remote Desktop Web Client (private cloud hosted)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.
Support available to third parties
No

Onboarding and offboarding

Getting started
There are four types of onboarding help available, which may be used in combination: online help; key contact getting started assistance; additional onboarding assistance; service training courses. Key contact getting started assistance is included within the cost of the service. It is usually conducted as an interactive web screenshare session, but may also be provided as a pre-recorded video session with a follow up teleconference, or as an onsite session. Onsite sessions outside the M25 area will incur an additional cost. Online help is available to all client users of the service and is included within the cost. Additional onboarding assistance and service training courses are both provided via the companion Cloud Support service.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The service has built-in tools that allow user data extraction. These tools are available at any time, not just at contract end, and may be used for any data extraction purpose required. There are no restrictions: all user data may be extracted from the service for any reason, at any time. User data extraction does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. There is no limit to the number or size of data extractions performed, but the service is priced on a "fair use" basis for network charges. Excessively large or very frequent data extractions may incur an additional cost or bandwidth limits. Alternatively, the companion Cloud Support service offers assistance with data extraction, at an additional cost.
End-of-contract process
Prior to the end of contract/contract renewal date, we discuss the forward plan with the client key contact. In the event of contract end, we work with the key contact to ensure that all user data and collateral is retrieved or extracted before the contract end date. Although there are standard data extraction tools built in to the service, there may be a requirement for special data migration to the client's chosen new service. In that instance, we can work with the new supplier to migrate data to maximum benefit for the client, such work would be performed within the companion Cloud Support service and incur an additional charge. In the event that the client is unable to extract all required data before the contract end date, it is often possible to extend the duration of the data extraction features of the service for an additional period; or to extend the full service for an additional period; so that the client does not suffer unnecessary unavailability.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is designed to deliver a fully consistent user experience across desktop and mobile devices, allowing for differences of screen size and input style. Published dashboards may be accessed and edited with desktop or mobile web browsers, or with the dedicated, free mobile apps. Mobile presentation and interaction is automatically adjusted to provide an optimised experience for smaller screens and touch-input control. Some design features are only available in the desktop applications.
Service interface
Yes
Description of service interface
The service employs a modern, simple, browser-based, easy-to-use interface to provide a unified approach for users to interact with the service. Choosing browser-based over an installed application simplifies security, enterprise deployment and ensures that the service is evergreen without costly software upgrades. See answers to other questions concerning browser specifics. All standard user features are available via desktop or mobile web browsers. Mobile browsers are optimised to work with touch input, while desktop browsers support accessibility tools and software. Note that a small group of client super users still require an installed application to perform advanced design and administration tasks.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
All parts of the service interface are tested using both standard input and assistive technologies, including keyboard navigation and screen readers. In addition to in-house testing, the public beta programme is open to users of assistive technologies. The product toolbars are now Double A conformant including Custom Views, Subscribe and Alerts.
API
Yes
What users can and can't do using the API
Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions (in beta May18). A small number of specific functions are not relevant (or available) when using the Tableau Online Visualisation as they relate to the Tableau Private Visualisation. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'. The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal. Extract API can be used to create data extracts that improve performance and provide offline access to data. Document API is used to create and deploy templates or migrate workbooks from test to production data sources. Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application. Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication. Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The purpose of Tableau Online Visualisation is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

Independence of resources
Tableau Online Visualisation uses technical infrastructure hosted and maintained in EU (Dublin), or (optionally) US availability zones, and activity is constantly monitored to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. Tableau publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

Service usage metrics
Yes
Metrics types
Metrics are available showing user activity, traffic to views, traffic to data sources, scheduled task activity, performance of views and actions by users. These metrics are presented in real time dashboards within Tableau Online itself, and are available to client super users on request.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are tools built in to the service that allow users to export their data. User data export does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. Users may specifiy any subset, or all, of the data that is relevent to the current export requirement. Once the data subset has been selected, invoking the export function creates a corresponding CSV file, which is then downloaded to the user computer for the required purpose. Data already held in tde or hyper format may be exported directly in that format.
Data export formats
  • CSV
  • Other
Other data export formats
  • Tableau Data Extract (tde)
  • Tableau Hyper (hyper)
Data import formats
  • CSV
  • Other
Other data import formats
  • Tableau has over 70 native connectors...
  • ...including files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Tableau does not provide specific availability guarantees, but has architected the service to remove single points of failure and provide the highest availability possible. Tableau monitors service performance 24x7 and their engineering team works around the clock to resolve issues. Statistics showing current and last 30 days levels of performance and maintenance breaks are published on the internet at trust.tableau.com. No refunds are provided as a result of degraded service.
Approach to resilience
Tableau Online uses multiple, redundant components to provide service resilience in the event of individual component failures. The cloud service is designed to handle fluctuations in user load, in order to maintain performance levels for all users.
Outage reporting
Tableau Online reports good service performance, service degradations, outages and maintenance notices via an online, realtime dashboard at trust.tableau.com.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.
Access restrictions in management interfaces and support channels
Management interfaces and support channels are accessed over restricted network access links, to which only authorised users with the correct role assignments have access. All access is separately logged from normal user access. In addition, there are some management / administrative functions exposed to designated client super users, where these users have the correct security permissions allocated.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Control procedures for our Tableau Online service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.
Information security policies and processes
The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems and ensure these align with Tableau's Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics and also follow US and international best practice.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The configuration and change management processes are designed to support incremental feature releases over multiple platforms (Windows, macOS, Linus, Android, iOS) and at the same time support bug fix and security patches to prior releases, for up to 30 months following original release. Changes to the Tableau Online Visualisation service are managed without significant downtime or loss of service to the customer.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The vulnerability management process works both internally and with external researchers to investigate and remediate all identified, demonstrable vulnerabilities. All remediation is included within the next available monthly release, and in an emergency scenario the monthly release schedule is advanced to deliver the required patches as quickly as possible. Security fixes are applied to all currently-supported release versions. Once vulnerabilities are remediated they are disclosed and documented in line with industry best practice.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
There is no specific protective monitoring process applicable to the Tableau Online Visualisation service, and the service may not be suitable for sensitive, personal or special category data. For these use cases, we recommend our Tableau Private Visualistion service, where we can discuss your requirements and apply appropriate protective monitoring processes or services.
Incident management type
Supplier-defined controls
Incident management approach
The incident management processes utilise an industry leading ticket tracking platform that conforms to the ITIL standard, ensuring that service restoration is prioritised and followed by root cause identification. Any recurring incidents are allocated to problem management teams so that appropriate re-engineering can be applied, and desired service improvements delivered.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£123 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A fully-functional, time-limited trial of the Tableau Online Visualisation service is available, or alternatively our Tableau Public Visualisation service may be used freely without time limits as this demonstrates exactly the same visualisation functionality. Contact us to discuss which option would best suit your trial requirements and objectives.

Service documents