Equal Experts UK Limited

Digital Service Discovery

Discovery is a pre-delivery phase that aligns stakeholders on vision, objectives and goals, outlines the solution and defines foundations for successful delivery. We analyse the problem domain from user, business and technological angles, risk and dependencies, outline delivery strategy and measurement plan to track solution performance against business goals.

Features

  • Lean process, delivering high-quality outcomes within weeks
  • Small multi-disciplinary team of experienced senior consultants
  • Highly collaborative with diverse stakeholder involvement from business to IT
  • Supports user-centric ideation, solution analysis and design
  • Holistic analysis covering to-be / legacy aspects (process, people, technology)
  • Identifies, validates and aligns stakeholders on desirability, feasibility and viability
  • Identifies and evaluates solution options
  • Defines solution outline and delivery approach via lean, actionable artefacts
  • Identifies key projects risks, dependencies and assumptions
  • Regular alignment via progress showcases and expert reviews

Benefits

  • Facilitates quality decision making, provides high quality, actionable outcomes
  • Safeguards ROI by validating business case assumptions at earliest stage
  • Focus on user-value, business-value and feasibility within given constraints
  • De-risks through early risk analysis and technical feasibility assessments
  • High degree of alignment across diverse set of project stakeholders
  • Improves dependency management across client and third-parties organisations
  • Improves gateway compliance and governance
  • Supports organisation-wide alignment and communication
  • Helps compliance with Government Digital Service (GDS) standard
  • Provides solid foundations for subsequent project delivery

Pricing

£250 to £1,500 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@equalexperts.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 3 5 4 4 3 7 0 7 5 5 3 2 6 5

Contact

Equal Experts UK Limited Louis Abel
Telephone: +44 7968 157766
Email: solutions@equalexperts.com

Planning

Planning service
Yes
How the planning service works
Discovery is a short (but intense) timeboxed period of preparation, analysis and planning. The aim is to develop the shared understanding and agreement required to confidently move into implementation or migration of a Cloud-based digital service. Discovery forms the basis of a detailed, “just enough” analysis and planning exercise, with the express goal of enabling an effective start to the next phase.

With Discovery, the intent is not to plan every element of an entire implementation (or even discuss detailed scope, beyond specific, tangible delivery deadlines). Rather, we aim to understand the problem space in terms of:
● Breadth: Understand the broad problems that the service is intended to solve. Clarify the proposition, market and the customer or user base (through initial user persona/scenario work).
● Depth: Build broad hypotheses on the problem areas that are initially prioritised. Develop the personas in this area to understand how the client organisation currently (and potentially) helps with their needs. Analyse data sources and output formats. Propose an MVP within the prioritised theme, and start breaking down user stories for the first sprints’ work.

Discovery activities and artefacts such as product backlogs are used for planning releases and agreeing a roadmap for delivery.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
For every client, we aim to transfer and embed knowledge of technology and process innovation. Our consultants help improve our clients’ internal competencies and build long-term sustainable capability, as they migrate to modern cloud-based products and services. We tailor particular practices to address specific organisational constraints – we recognise that every organisation is different and there is no “one size to fit all”.

The depth of experience of our consultants means they are mature, pragmatic, and have an approach grounded in hands-on digital experience. This is key to our ability to help with training, upskilling and building knowledge of new ways of working within client team members. All our consultants are selected based on their demonstrated understanding of how intelligent and innovative uses of technology are being put to work to provide competitive advantage across industries. Passing this expertise and understanding to our client team members is a key, and unique, advantage and value provided throughout our engagements.

We tend not to offer classroom-based training as our consultants are happy to share their knowledge throughout a project. They take responsibility for helping individual client team members adopt new practices and ways of working.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
In addition to ongoing development and operation of live cloud-based services, we can help with the initial set up and migration as part of a transition to cloud. We look for opportunities to automate processes (for example, test, deploy) that will yield real benefit and high ROI. Our approach helps to address integration, dependencies and risk early. We capture actionable metrics to measure and manage progress towards meeting the agreed success criteria and KPIs identified for building and operating the service. The highly collaborative, interactive processes we follow foster continual learning and improvement of services. They help to establish and evolve the overarching service design, management processes and the team capabilities.

We can ensure projects hit the ground running through our experience in designing, configuring and setup of many continuous delivery and automated cloud deployment environments. These techniques allow software to be repeatably and reliably deployed and tested through each stage into production on the cloud. We have substantial experience when it comes to the tooling required for continuous delivery and automated software deployment, greatly facilitating the software set up, build and migration process, which increases programme productivity and reduces project risk and cost.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All our consultants have extensive experience of both manual and automated testing, including performance testing, continuous integration and delivery into production environments at scale. With all clients we actively encourage the adoption of robust and meaningful automated test coverage, delivery and test techniques, to reduce risk and safely increase delivery velocity. We are happy to work with a clients existing quality management system (QMS) where appropriate.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our operational philosophy is “you build it, you run it’”. The delivery team responsible for the development of a live service usually also takes responsibility for its operation. We have found that development teams which support their own products are motivated to deliver higher quality, more robust and maintainable code.

When a service is live with real users we expect the delivery team to provide 2nd line (infrastructure, in conjunction with hosting support agreements) and 3rd line (applications) support during business hours. We can agree an appropriate model for 24/7 on-call coverage if required - see our G-Cloud On-Call Support offering for details. We typically establish an on-call rota with delivery team members assigned on a weekly basis.

Our experience is that digital services are never really finished and that it is important to retain some level of investment to allow the addition of new features as the needs of customers (both internal and external) change. Our design of the end-to-end service can include establishing Service Level Agreements for ongoing service evolution and operational support (ensuring agreed levels of service availability).

Service scope

Service constraints
N/A

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide an engagement manager on all G-Cloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our engagement managers act as an escalation point, and can be reached via phone or email, to respond to issues beyond the control of the team providing the service. Engagement management is included within our service pricing.

When a service is live with real users we expect the delivery team to provide 2nd line (infrastructure, in conjunction with hosting support agreements) and 3rd line (applications) support during business hours. We can agree an appropriate model for 24/7 on-call coverage if required - see our G-Cloud On-Call Support offering for details. We typically establish an on-call rota with delivery team members assigned on a weekly basis.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£250 to £1,500 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@equalexperts.com. Tell them what format you need. It will help if you say what assistive technology you use.