Bentley Systems (UK) Limited

ComplyPro - Implementation

Bentley offers Implementation services for its ComplyPro Cloud Software as offered under Lot 2. Bentley will install and configure the ComplyPro Cloud Software and will provide Project Workload and Ad-hoc support. Our implementation services have been based on our extensive knowledge and experience in delivering ComplyPro solutions to users worldwide.

Features

  • Standing-up of the ComplyPro - Cloud Software
  • Installing of the ComplyPro - Cloud Software
  • Configuring of the ComplyPro - Cloud Software
  • Training and Coaching in using the application and on configuration
  • Consultancy to help manager peak workloads
  • Ad-hoc support

Benefits

  • Solution implementation with proven practices that reduce risk
  • Learning and support to get your team productive quickly
  • Roadmap planning to identify and implement winning strategies
  • Workflow and process implementation to optimise your business’ efficiency
  • Project management ensuring alignment with your business’ goals

Planning

Planning
Planning service Yes
How the planning service works Bentley will collaborate closely with you and define a strategy and plan to implement the ComplyPro Cloud Software. Configuration Workshops are provided to capture the required information to define the system configuration. During the workshops phase, we discuss and agree on configuration topics which are required to write a solution description document.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Bentley's ComplyPro - Lot 2
  • Bentley Success Plans - Lot 3

Training

Training
Training service provided Yes
How the training service works • Training in ComplyPro configuration
• Training in using ComplyPro
Training is tied to specific services Yes
Services the training service works with
  • Bentley's ComplyPro - Lot 2
  • Bentley Success Plans - Lot 3

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution. Bentley provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s team will analyse the existing data that needs to be transferred to the cloud and collaborate with you to get to an agreement on the system configuration, plan and execute an appropriate transition process according to an agreed schedule. Bespoken customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional services. The consulting, configuration and transition services will be offered as a one-off implementation based on the SFIA Card rates.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Bentley's ComplyPro - Lot 2
  • Bentley Success Plans - Lot 3

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works • Ongoing improvements to the way ComplyPro is configured
• Ongoing best practice recommendations
• Advising of and configuring new features of ComplyPro
• Enhancements to existing and the evolution of new ComplyPro progressive assurance processes, metrics, and dashboards
• Assistance with any initial importing of requirement documents
• Assistance with fixing problems and/or advice on ‘how to’ queries
• Any other general assistance and consultancy support not covered above.

Service scope

Service scope
Service constraints Access to your/our cloud service; Access to possible on-premise server components and client machines if required. Availability of key personnel such as stakeholders, business representatives and IT; opening of firewall/ports; read access to local AD.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled, for example, configuration support questions/issues. They are handled by the assigned Bentley Project Manager via an Issue List document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ComplyPro Cloud Software whereas response times are covered by SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled i.e configuration support questions/issues. They are handled by the assigned Bentley Project Manager via an Issue List document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ComplyPro Cloud Software whereas response times are covered by SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £1500 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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