Desktop as a Service (DaaS)
An element of Fujitsu’s Workplace Anywhere suite, DaaS is a managed desktop service that enables the provision of a service with the benefits of cloud services. Desktop and application virtualisation enables the movement of end user services into the data centre, reducing operations costs while improving security, availability and productivity.
- Desktop and application virtualisation services.
- Scales with your business - pay per user per month.
- Deploy in days - low complexity integration.
- Can be delivered, upon request, at Secret and Above Secret.
- Secured by design for Official communications as standard.
- Services can be purchased in whole or in part
- Citrix Workspace Bundles available to customer on request
- Increase productivity. Securely collaborate and access your applications.
- Accelerate innovation. Trial new services without disrupting old.
- Enable your staff. Support home working/flexible working initiatives.
- Integrate seamlessly. Works across a broad workplace services portfolio.
- Reduce operational complexity.
- Secure by design.
- Reduce costs.
£14.92 per user per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
Fujitsu Services Limited
Government Frameworks Desk
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
1. The customer must have an Active Directory service for us to integrate with.
2. The customer will need to provide network connectivity to Fujitsu data centers from their networks
|Email or online ticketing support||Email or online ticketing|
|Support response times||As defined in the Service Definition|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||A Service Delivery Manager will lead the service provision. Please see the Service Definition document for details of the support levels available.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||On-boarding, off boarding and transition are very specific to each customer and are therefore not included within the core scope of this Service. However, Fujitsu welcome the opportunity to discuss requirements with you and prepare a cost effective transition plan, covering activities such as: Application Migration, User migration, Training, Service Transition|
|End-of-contract data extraction||At the end of service all file storage within the Desktop Managed Service environment will be provided to the customer as agreed during offboarding.|
|End-of-contract process||Offboarding will be specific to the customer and where they are migrating to, as such it is priced individually for each customer and will be scoped accordingly|
Using the service
|Web browser interface||No|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Please see the Service Definition document.|
|Independence of resources||Proactive capacity monitoring and planning is routinely carried out on all elements of the service.|
|Service usage metrics||Yes|
|Metrics types||Extensive Service Management reports will be provided on a monthly basis.|
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Other|
|Other data at rest protection approach||Fujitsu delivers the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure ongoing compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement at all levels of Fujitsu management.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||The data export and migration would be agreed prior to the start of the transition phase.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||The standard platform availability is 98%, however higher levels are available on request. Refunds are provided through the Service Credit regime. Please see the Service Definition document.|
|Approach to resilience||The standard service is not a fully resilient service, however, fully resilient and highly available services using network diversity, component redundancy and data centre separation are available on request.|
|Outage reporting||Service reporting will be managed directly by the Service Delivery Manager (SDM).|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||A specific management network is used for management access, as well as specific VLANs for traffic differentiation.|
|Access restriction testing frequency||Less than once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Bureau Veritas|
|ISO/IEC 27001 accreditation date||05/12/2015|
|What the ISO/IEC 27001 doesn’t cover||All aspects of the service are covered.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Please see Service Definition document.|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Fujitsu delivers the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure ongoing compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement in the maintenance of the Fujitsu standard ISMS at all levels of Fujitsu management.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
For Customer-initiated operational Change Requests, Fujitsu will:
a) impact assess any Customer initiated Change Requests
b) where Fujitsu is willing and able to perform the Change Request, at provide a quote for the additional Charges associated with implementing the Change Request; and
c) action and implement approved Change Requests.
For Fujitsu-initiated Change Requests (such as system upgrades), Fujitsu will follow their change management procedure to include raising, classifying, assessing, planning and implementing the change
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Please see the Service Definition document. Further details are available on request.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Please see the Service Definition document. Further details are available on request.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Fujitsu shall provide a technical support resolver group for the service.
Fujitsu resolver shall;
a) investigate and diagnose the Incident and determine the severity of the Incident, b) allocate a Unique Reference Number in the Incident Management Toolset, c) recover the Service back to steady state, implementing fixes d) engage and manage any relevant third party hardware and software suppliers to support resolution as appropriate
e) provide tracking on the Incident to Closure, f) utilise and update the Incident Management Toolset with reasonably relevant information relating to an Incident, g) confirm resolution of the Incident with the Customer before Closure.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Other public sector networks||Established upon Request|
|Price||£14.92 per user per month|
|Discount for educational organisations||No|
|Free trial available||No|