Fujitsu Services Limited

Desktop as a Service (DaaS)

An element of Fujitsu’s Workplace Anywhere suite, DaaS is a managed desktop service that enables the provision of a service with the benefits of cloud services. Desktop and application virtualisation enables the movement of end user services into the data centre, reducing operations costs while improving security, availability and productivity.

Features

  • Desktop and application virtualisation services.
  • Scales with your business - pay per user per month.
  • Deploy in days - low complexity integration.
  • Can be delivered, upon request, at Secret and Above Secret.
  • Secured by design for Official communications as standard.
  • Services can be purchased in whole or in part
  • Citrix Workspace Bundles available to customer on request

Benefits

  • Increase productivity. Securely collaborate and access your applications.
  • Accelerate innovation. Trial new services without disrupting old.
  • Enable your staff. Support home working/flexible working initiatives.
  • Integrate seamlessly. Works across a broad workplace services portfolio.
  • Reduce operational complexity.
  • Secure by design.
  • Reduce costs.

Pricing

£14.92 per user per month

Service documents

G-Cloud 11

434360293023067

Fujitsu Services Limited

Government Frameworks Desk

07867829234

government.frameworks@uk.fujitsu.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints 1. The customer must have an Active Directory service for us to integrate with.
2. The customer will need to provide network connectivity to Fujitsu data centers from their networks
System requirements
  • The customer must have an Active Directory service to integrate.
  • The customer provides network connectivity to Fujitsu datacentres.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As defined in the Service Definition
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels A Service Delivery Manager will lead the service provision. Please see the Service Definition document for details of the support levels available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding, off boarding and transition are very specific to each customer and are therefore not included within the core scope of this Service. However, Fujitsu welcome the opportunity to discuss requirements with you and prepare a cost effective transition plan, covering activities such as: Application Migration, User migration, Training, Service Transition
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of service all file storage within the Desktop Managed Service environment will be provided to the customer as agreed during offboarding.
End-of-contract process Offboarding will be specific to the customer and where they are migrating to, as such it is priced individually for each customer and will be scoped accordingly

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Please see the Service Definition document.
API No
Customisation available No

Scaling

Scaling
Independence of resources Proactive capacity monitoring and planning is routinely carried out on all elements of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Extensive Service Management reports will be provided on a monthly basis.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Fujitsu delivers the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure ongoing compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement at all levels of Fujitsu management.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The data export and migration would be agreed prior to the start of the transition phase.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The standard platform availability is 98%, however higher levels are available on request. Refunds are provided through the Service Credit regime. Please see the Service Definition document.
Approach to resilience The standard service is not a fully resilient service, however, fully resilient and highly available services using network diversity, component redundancy and data centre separation are available on request.
Outage reporting Service reporting will be managed directly by the Service Delivery Manager (SDM).

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels A specific management network is used for management access, as well as specific VLANs for traffic differentiation.
Access restriction testing frequency Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 05/12/2015
What the ISO/IEC 27001 doesn’t cover All aspects of the service are covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Please see Service Definition document.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Fujitsu delivers the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure ongoing compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement in the maintenance of the Fujitsu standard ISMS at all levels of Fujitsu management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach For Customer-initiated operational Change Requests, Fujitsu will:
a) impact assess any Customer initiated Change Requests
b) where Fujitsu is willing and able to perform the Change Request, at provide a quote for the additional Charges associated with implementing the Change Request; and
c) action and implement approved Change Requests.

For Fujitsu-initiated Change Requests (such as system upgrades), Fujitsu will follow their change management procedure to include raising, classifying, assessing, planning and implementing the change
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please see the Service Definition document. Further details are available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please see the Service Definition document. Further details are available on request.
Incident management type Supplier-defined controls
Incident management approach Fujitsu shall provide a technical support resolver group for the service.
Fujitsu resolver shall;
a) investigate and diagnose the Incident and determine the severity of the Incident, b) allocate a Unique Reference Number in the Incident Management Toolset, c) recover the Service back to steady state, implementing fixes d) engage and manage any relevant third party hardware and software suppliers to support resolution as appropriate
e) provide tracking on the Incident to Closure, f) utilise and update the Incident Management Toolset with reasonably relevant information relating to an Incident, g) confirm resolution of the Incident with the Customer before Closure.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Other
Other public sector networks Established upon Request

Pricing

Pricing
Price £14.92 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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