crises control ltd

Crises Control Critical Mass Notification & Incident Management Platform

Crises Control is a Global Mass Notification & Incident Management platform that enables you to co-ordinate your response to incidents of any nature and communicate to your audience, with a touch of your screen or via automation. Additional features include Task Manager, SOS tracking and emergency button, BCM plan builder.

Features

  • Multi-channel bi-directional mass communication globally
  • Incident Manager to manage Incidents of any nature
  • One-touch emergency SOS button
  • One-touch Conference call bridge on demand
  • Secure creation, storage, delivery and management of Incident Action Plans
  • Secure storage, delivery and management of any digital assets
  • Sophisticated task manager module with Workflow
  • Automatic generation of audit trails and response team performance
  • Academy for Self-learning videos, feature walkthroughs and online knowledge assessment
  • Concierge service and Hotline to assist during Incidents

Benefits

  • Instantly notify Stakeholders worldwide on any device
  • Securely receive notifications with supporting IAP and assets
  • Protect personnel, Track and trace with GPS locations on maps
  • Build a culture of responsive staff and responders
  • Plan, Prepare, Engage, Train and Develop your Indicent responses
  • Achieve 96% Improvement in speed of response
  • Achieve 20% faster business recovery times
  • Rest assured: GDPR compliant data hosting and transmission
  • Common Operational Picture on Incidents in real-time
  • Full Auditability for post-event analysis and continous improvement

Pricing

£18.00 per user per year

Service documents

G-Cloud 11

434270573758646

crises control ltd

Shalen Sehgal - Managing Director

+44 (0)20-8584 1356

shalen@crises-control.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Crises Control is a fully functional standalone communications and alerting service, but it can also be integrated with a number of other software services. These include business continuity management software, IT service desk ticketing software and numerous monitoring software applications.
Cloud deployment model Community cloud
Service constraints No.
System requirements
  • Any web browser
  • Android, iOS or Windows Phone mobile device for App
  • Internet or Telecoms Network connectivity from the End-User’s device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity Level 1. A fault exists that results in a total loss of service or functionality affecting a whole site (sites), or whole system or services.
15 minutes to respond, 4 working hours to resolve.

Severity Level 2. A fault exists which results in partial loss of service or functionality affecting multiple users.
1 working hour to respond, 8 working hours to resolve.

Severity Level 3. A fault exists which results in loss of service or functionality for a single user.
1 working hour to respond, 24 working hours to resolve.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Our online/telephone premium support service is available to all G-cloud customers and is included within the price of the subscription package.

Premium support includes a named customer account manager.

Onsite support is available, charged at a daily rate of £850 plus travel costs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started All users are provided FOC with a training manual and video tutorials. G-cloud customers are also provided with an onsite or online training package.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can delete their own data manually using the administrative functions on the platform at any time. Any data which remains after the subscription has ended is held for 12 months after a contract has ended and is then automatically destroyed.
End-of-contract process There is no cost for closing down the contract or offboarding, providing the appropriate notice is given.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service has been designed to work on mobile devices. The administration function, the task manager module and the performance reporting module all work best on the browser. However, the browser display for these functions is fully optimized to work on mobile display screens.
Accessibility standards None or don’t know
Description of accessibility .
Accessibility testing .
API Yes
What users can and can't do using the API It is easy to integrate Crises Control with other established applications such as Service Desk software, Active Directory, CRM and HR databases, Security Monitoring systems and many more. We offer our customers flexibility and choices for integrations with trigger imports via email, SFT and SM. These can launch an Incident or send mass notification Pings. Import bulk users in CSV or excel file format. Scheduled or on -demand user data imports and exports. Single-sign on integration. Open APIs (for developers and accredited partners).
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Many aspects of the service can be customised by the user, including user authority and access levels, password requirements, dashboard performance reporting, module subscription and selection of communications channels. We can also consider bespoke customisation requests for G-Cloud users by our developers at a system level.

Scaling

Scaling
Independence of resources Data is stored in multiple secure UK data centres separated by more than 100km and connected by high-bandwidth, low-latency dedicated connectivity. Then patform hosts workloads exclusively for the UK public sector, creating a known and trusted community of neighbours. Our demand management approach is as follows: We have well-defined services including a comprehensive service catalogue covering infrastructure, functionality, service levels, and unit costs: Accurate cost allocation allows us to clearly identify consumption to manage and improve demand: We use supply-and-demand metrics for the service catalogue and offer practical business rules for when additional internal services are required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics are automatically provided to administrators on data and telecomms usage and associated costs. Dashboard data is also made available on numbers of Incidents launched, Pings sent and a wide range of user performance and response statistics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We offer a range of options for data export, to suit the customer needs.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service Availability targets are the planned percentage of time for which the Service is in operation, excluding any planned maintenance downtime. Crises Control’s Service hosting platform is assured by Service Credits at 99.9% Availability.
Approach to resilience Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware).
Outage reporting All outages will be reported via email alerts. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated customer account manager will proactively contact customers as appropriate.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels There are three levels of users, each with access rights restricted to their operational/security role. Only administrators can access the entire platform and management interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 19/03/19
What the ISO/IEC 27001 doesn’t cover Every part of our service is covered by the certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Crises Control, as a data controller and data processor is fully compliant with the provisions of UK law on data security, which are set out in the Data Protection Act 1998 as well as the EU General Data Protection Regulation.

Crises Control has in place technical and organisational measures in relation to the processing of protected data to ensure that it meets the requirements of the DPA and GDPR and protects the rights of data subjects. It also ensures a level of security in respect of protected data processed by it so as to prevent accidental or unlawful destruction, loss, alteration or unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Crises Control (through Transputec) has achieved full accreditation of the ISO 27001 standard from LRQA (Lloyds Register).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach If additional functionality or other changes are required, Crises Control will investigate and where necessary submit a Change Request (CR) to the Crises Control Board for approval. The CR will include details of any configuration management impact or security implications. It will also, where necessary, include an analysis of the proposed changes to ensure that time, cost and quality objectives remain intact to ensure that the components of the service are tracked. Once the Board approves or denies the CR the appropriate documentation will be updated and/or action authorised.
Vulnerability management type Supplier-defined controls
Vulnerability management approach 1. Our vulnerability management process has five phases:
- Preparation
- Vulnerability scan
- Define remediating actions
- Implement remediating actions
- Rescan.

Roles
a) The Security Officer designed and enforces the vulnerability management process.
b) The Vulnerability Engineer schedules the various vulnerability scans.
c) The Asset Owner decides whether the identified vulnerabilities are mitigated or are accepted.
d) IT System Engineers implement any remediating actions as a result of detected vulnerabilities.

2. We can deploy patches on the same day.

3. We use annual penetration test, ISO audits and ThreatSpike dynamic continual scans and similar tools to identify threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach 1. We use ThreatSpike to dynamically collect, record and continuously analyses our network traffic in order to detect harmful activity. ThreatSpike learns about our network and acts like a detective, continuously linking together information and key events in order to build a detailed narrative and timeline of security incidents as they occur.
When an incident occurs, the output is a clear, precise report on what the issue is and how to address it.
2. We activate our Vulnerability Management process when a potential compromise is detected.
3. We respond within hours of an incident being detected.
Incident management type Supplier-defined controls
Incident management approach 1. Our incident management processes are fully ITIL compliant„ . We use the ITIL certified Richmond incident management software to log, record, track, report and communicate about incidents to the point of resolution. We also have a Wiki of pre-defined processes for common events.

2. Users can report incidents by phone, email or in person. Every call is logged and tracked in Richmond.

3.We generate incident reports from Richmond which go through a quality management process before release. These are reviewed for lessons learned by the services management team.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £18.00 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free 30 day trial option is available on our commercial platform with credit card details. This option is not hosted on our government community cloud platform, so may not be considered suitable for Official Sensitive Data. It does provide for a live assessment of the functionality of the service.
Link to free trial https://portal.crises-control.com/registercompany

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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