Eagleclear Ltd

Cloud Data Quality Tool

Easy identification of data quality issues for your organization. Improve business decisions with accurate, reliable and actionable data using a 360-degree of the customers and colleagues. Defined key questions and answered with data and analytics.

Features

  • Cloud access via browser
  • Close to real-time reporting
  • Easy of usability
  • Data quality assurance enabler
  • Support for the framework selected by department
  • Data quality management
  • Master data management (MDM)
  • Data Governance

Benefits

  • Improving data quality with organization during modelling
  • Improve accuracy, integrity, consistency, completeness, validity, timeliness, accessibility
  • Self-service
  • Improving data maintenance and housekeeping
  • Consistent data
  • Lower costs
  • Better decision making
  • Better modelling

Pricing

£5 to £100 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 3 4 2 0 1 8 2 7 9 0 2 0 7 3

Contact

Eagleclear Ltd

Murtaza Shah

07803079712

murtaza.shah@eagleclear.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Bolt on to global ERP and CRM systems.
Cloud deployment model
Private cloud
Service constraints
Cloud tool therefore reliance on connections to systems.
System requirements
Browser with internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
Subscription fee includes all support costs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training
Onsite training
change management
user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
It's a subscription service so once the contract ends the organization data is purged from the data base.
End-of-contract process
- Data deleted
- Access revoked

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Usability and size of infographics.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Cloud system so system size auto increases with demand. Standard offering of cloud systems.

Analytics

Service usage metrics
Yes
Metrics types
Part of the standard offering
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Export functionality into excel as part of the standard offering
Data export formats
CSV
Data import formats
Other
Other data import formats
No uploading of data

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99% per year over the cloud. 1% to cover for maintenance windows.
Approach to resilience
Cloud setup with mirrored data centers.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Controlled by user name and password
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
1. Information will be protected in line with all relevant policies
and legislation, notably those relating to data protection, human rights and freedom of information.
2. Information will be made available solely to those who have a legitimate need for access.
4. All information will be classified according to an appropriate level of
security.
5. The integrity of information will be maintained.
6. It is the responsibility of all individuals who have been granted access to information to handle it appropriately in accordance with its classification.
7. Information will be protected against unauthorised access.
8. Compliance with the Information Security policy will be enforced.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Version Control: Check the work into a common repository, retrieve it anytime to see any changes and maintain full version history.
Baseline and release information: When last version released, what it contained, baseline version to deploy anytime.
Audits & Review: Audit of the process to ensure that people are actually following the configuration management and versioning system properly, correctly, consistently.
Documented Process: An agreed upon process by all team members to ensure compliance in actual implementation.
Build, Integrate and Deploy Scripts: Common, standard scripts that automate the work of building, testing, integrating, deploying, and removing manual errors from the process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Provided by cloud software and infrastructure support.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
https://azure.microsoft.com/en-gb/services/security-center/
Incident management type
Supplier-defined controls
Incident management approach
Reported via email to our support desk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5 to £100 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Trial for 1-3 months depending on requirements

Service documents

Return to top ↑