Eagleclear Ltd

Cloud Data Quality Tool

Easy identification of data quality issues for your organization. Improve business decisions with accurate, reliable and actionable data using a 360-degree of the customers and colleagues. Defined key questions and answered with data and analytics.

Features

  • Cloud access via browser
  • Close to real-time reporting
  • Easy of usability
  • Data quality assurance enabler
  • Support for the framework selected by department
  • Data quality management
  • Master data management (MDM)
  • Data Governance

Benefits

  • Improving data quality with organization during modelling
  • Improve accuracy, integrity, consistency, completeness, validity, timeliness, accessibility
  • Self-service
  • Improving data maintenance and housekeeping
  • Consistent data
  • Lower costs
  • Better decision making
  • Better modelling

Pricing

£5 to £100 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

434201827902073

Eagleclear Ltd

Murtaza Shah

07803079712

murtaza.shah@eagleclear.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Bolt on to global ERP and CRM systems.
Cloud deployment model Private cloud
Service constraints Cloud tool therefore reliance on connections to systems.
System requirements Browser with internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Onsite support
Support levels Subscription fee includes all support costs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training
Onsite training
change management
user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction It's a subscription service so once the contract ends the organization data is purged from the data base.
End-of-contract process - Data deleted
- Access revoked

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Usability and size of infographics.
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources Cloud system so system size auto increases with demand. Standard offering of cloud systems.

Analytics

Analytics
Service usage metrics Yes
Metrics types Part of the standard offering
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Export functionality into excel as part of the standard offering
Data export formats CSV
Data import formats Other
Other data import formats No uploading of data

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99% per year over the cloud. 1% to cover for maintenance windows.
Approach to resilience Cloud setup with mirrored data centers.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Controlled by user name and password
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes 1. Information will be protected in line with all relevant policies
and legislation, notably those relating to data protection, human rights and freedom of information.
2. Information will be made available solely to those who have a legitimate need for access.
4. All information will be classified according to an appropriate level of
security.
5. The integrity of information will be maintained.
6. It is the responsibility of all individuals who have been granted access to information to handle it appropriately in accordance with its classification.
7. Information will be protected against unauthorised access.
8. Compliance with the Information Security policy will be enforced.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version Control: Check the work into a common repository, retrieve it anytime to see any changes and maintain full version history.
Baseline and release information: When last version released, what it contained, baseline version to deploy anytime.
Audits & Review: Audit of the process to ensure that people are actually following the configuration management and versioning system properly, correctly, consistently.
Documented Process: An agreed upon process by all team members to ensure compliance in actual implementation.
Build, Integrate and Deploy Scripts: Common, standard scripts that automate the work of building, testing, integrating, deploying, and removing manual errors from the process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Provided by cloud software and infrastructure support.
Protective monitoring type Supplier-defined controls
Protective monitoring approach https://azure.microsoft.com/en-gb/services/security-center/
Incident management type Supplier-defined controls
Incident management approach Reported via email to our support desk

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £100 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trial for 1-3 months depending on requirements

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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