StarTraq Limited

StarTraq Dome for Traffic Enforcement

A browser-based solution used to process any traffic or environmental offence, fine, PCN, permit or licence. Consisting of a back-office system and smartphone app, it provides: full case management, automated workflow, document management, batch scanning, batch printing, template management, reporting, payment collection and appeals management.

Features

  • Automated and configurable workflow
  • Full document management
  • Easy to use sophisticated reporting tools
  • Supports any smartphone or camera hardware
  • Processes any offence, fine, permit or license type
  • Full case history and audit trail available
  • Microsoft Office integration for customisable correspondence
  • Template management and batch printing solution with Royal MailMark integration
  • Payment and appeals site fully integrated with case management system
  • Cloud or local server based with minimum hardware requirements

Benefits

  • Process: PCNs, FPNs, parking, bus lanes, speeding, red-light, environmental offences
  • Optimise the application, approval, issuing and enforcement of any permit
  • Improves efficiency through automation; process more offences with fewer staff
  • Automatically allocate workloads by user and management hierarchy
  • Workflow is changeable to meet new regulations and legislative requirements
  • Provides shared services platform for multiple agencies
  • Easy to integrate with 3rd party systems
  • Future proofed by being developed with the latest technology
  • Provides sophisticated reports and real-time management information
  • Provides huge productivity savings to reduce back-office processing costs

Pricing

£1.75 per transaction

Service documents

G-Cloud 10

434196331892762

StarTraq Limited

Billy Kennedy

441295273000

tenders@startraq.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Windows Server software and licence, preferably 2012 +
  • Windows SQL software and licence, preferably 2012 +
  • Internet Information Service (IIS) 7.5 +
  • .NET Framework 4.5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times StarTraq aim to provide and initial response to high priority cases within 60 minutes, medium priority cases within 120 minutes and low priority cases within 240 minutes.The support desk is open Monday to Friday 8:30am until 17:00pm (excluding weekends or UK bank holidays)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels StarTraq aim to provide and initial response to high priority cases within 60 minutes, medium priority cases within 120 minutes and low priority cases within 240 minutes.The support desk is open Monday to Friday 8:30am until 17:00pm (excluding weekends or UK bank holidays)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Upon engagement, a full project plan will be drawn up and milestones will be agreed between both parties.
Once the service has been installed, a UAT environment will be created.
A full training plan will be delivered to the customer.
Training will be delivered onsite again with agreed milestones with each team member.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data will be exported at the end of the contract and sent via a secure method to the users.
End-of-contract process All data held will be returned to the customer.
Once the contract ends and there is no extension required, our software licence will expire and our services will not be available.
Once data has been returned to the customer it will be permanently deleted from any StarTraq systems.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our mobile solution allows users to issues tickets via a smartphone application that links directly into StarTraq Dome.
Accessibility standards None or don’t know
Description of accessibility Images and documents can be viewed through our web-based application.
Accessibility testing None
API Yes
What users can and can't do using the API Our API is provided through a webservice.
Most actions required in our systems are managed through our API, such as, users being able to insert data, update data and delete data.
Data is encrypted when using our recommend setup.
All API functions are documented and can be provided upon request.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our application can be customised to:
1. Process different offence types
2. Provide users and permission groups with different levels of access
3. Display the status of cases at different stages in the offence process
4. Provide automatic case progression and document generation using our customisable workflow builder
5. Generate many different forms, fines, correspondence, letters, e-mails and notices which need to be produced as templates

StarTraq provide up to 15 hours per annum of customisation with no charge. Ordinarily our staff will make these customisations for the end user although it is possible the users can make these customisations themselves with the appropriate permissions and training.

Scaling

Scaling
Independence of resources Our software uses scalability and elasticity to increase the workload of the service when the demand is necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real-time dashboards and custom reporting tools on number of offences processed for example.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Within our software, we have a dedicated section for exporting data. There is the availability to export any field from our system.
We can either develop the communication to export to your system requirements or we simply can export the data via CSV.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please see terms and conditions for full service level agreement.
Approach to resilience Available upon request.
Outage reporting Email alerts and dashboard for further investigation.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Individual permission rules and groups can be set per user to restrict access to management interfaces, such as reporting and dashboard graphs and support channels.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 25/08/2015
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • BIP 0008
  • ISO 9001:2015
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes StarTraq are ISO 27001 certified.
Within this, we are constructed various policies which our teams adhere to, consisting of :
- Network access
- Acceptable Use,
- Physical Security
- Change Management
- Secure Development
These can be made available upon request.

Policies are approved by top management who are responsible for setting top level policies, establishing objectives and for evaluating monitoring results to ensure systems are effective and are delivering intended outcomes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach StarTraq Ltd have recognised the importance of effective change control (and the risks associated with ineffective change control) and have therefore formulated a Change Control Policy and set of procedures in order to address the opportunities and associated risks. This policy will ensure the implementation of change management and control strategies to mitigate associated risks such as:
• Information being corrupted and/or destroyed
• Network performance being disrupted and/or degraded
• Productivity losses being incurred
• Exposure to reputational risk

Each change is documented and approved before the change is implemented.
Vulnerability management type Supplier-defined controls
Vulnerability management approach StarTraq use cloud based network monitoring tools to perform detailed technical vulnerability scans of all network attached workstations, laptops, servers and virtual environments. Scans are conducted at planned intervals, consisting of:
• Application patch and service pack levels
• OS patches and service pack levels
When detected, remediation is prioritised according to the potential impact of a vulnerability being exploited, the importance of the device or system affected and balanced against the operational need for little or no disruption.
Protective monitoring type Supplier-defined controls
Protective monitoring approach StarTraq consider it to be vitally important to both proactively monitor our systems in order to respond quickly to new vulnerabilities and to record incidents and events via logs to enable us to investigate what went wrong and determine responsibility for incidents.
When detected, remediation is prioritised according to the potential impact of a vulnerability being exploited, the importance of the device or system affected and balanced against the operational need for little or no disruption.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach StarTraq have a policy to manage incident reporting.
The policy outlines quick detection of security events and weaknesses and quick reaction and response to security incidents along with a pre-defined approach to common events.
StarTraq use a CRM ticketing system to report incidents.
Management review the incidents for reporting purposes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.75 per transaction
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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