IT Lab Limited

Duo Implementation and Support

IT Lab are a strategic partner of Duo enabling IT Lab to provide specialist Duo support for strategy, design and implementation. IT Lab are able to assess and recommend Duo relating to two-factor authentication.

Features

  • Specialist Duo support provider
  • Delivery of high quality, tailored services
  • Cross service management and integration
  • Business case assessment, review and development
  • Assessment and recommendations relating to two-factor authentication
  • Migration and transition services
  • Platform on boarding and delivery

Benefits

  • Confirms users identity and device health before connecting to applications
  • Protect every application, including on-premises or cloud-based.
  • Verify your users’ identities with two-factor authentication
  • Block access by risky devices.
  • Two methods to verify your identity strengthens access security.

Pricing

£550 per unit per day

Service documents

G-Cloud 9

433981077199356

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works By understanding current workflows and processes together with what would like to be achieved we can advise on which applications will be enabled for multi-factor authentication.
Planning service works with specific services Yes
Hosting or software services the planning service works with Duo

Training

Training
Training service provided Yes
How the training service works End user training provided onsite or remotely
Training is tied to specific services Yes
Services the training service works with Duo

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can use several techniques to migrate clients from one solution to another, this is all dependant on the clients environment and how they operate.
Setup or migration service is for specific cloud services Yes
List of supported services Duo

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Ensure clients can access their data from all locations that they will need to and through the various applications they will use. To ensure that they are challenged using multi-factor authentication.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works IT Lab provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by the its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service are supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by Network & Security virtual team which is a crucial part of Cloud based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24.7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We provide a remote help desk service starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Duo

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per unit per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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