Q-Solution Ltd

OFFICIAL SENSITIVE - Platform as a Service (PaaS)

A complete platform, connected to PSN Protected, accredited to OFFICIAL SENSITIVE (IL3) and consumed as a service. Allows the buyer to focus on application build.

Platform includes all necessary System Monitoring, Protective Monitoring (GPG13), AV, IDS, IPS, Alerting, Remote Access, Vulnerability Assessment, Threat Detection and Behavioural Monitoring

Features

  • Accredited platform to OFFICIAL SENSITIVE (IL3)
  • Protective Monitoring (GPG13) and System Monitoring
  • Patch Management
  • Remote Access Service (RAS)
  • Intrusion Detection System (IDS) - Hosts and Networks (HIDS/NIDS)
  • Intrusion Prevention and Security Intellegence
  • Advanced Malware/AV protection
  • Two Factor Authentiation
  • Policy Enforcement
  • OS Hardened gold builds - Windows, RHEL, CentOS

Benefits

  • Instant access to an accredited environment
  • No capital expenditure required to build platform
  • Accredited by UKPS accreditors for PSN Protected connection
  • Eliminates months of project time to build a secure platform
  • Project delivery lead time is significantly reduced
  • Significant de-risk of project delivery through use of proven platform
  • Ongoing maintenance overhead removed through consumption as a service
  • Monthly reporting available to support buyers own security policies

Pricing

£10.79 to £93.73 per server per day

  • Education pricing available

Service documents

G-Cloud 9

433792267573159

Q-Solution Ltd

Kevin Hoskins

07984 517465

kevin.hoskins@q-solution.co.uk

Service scope

Service scope
Service constraints Operating System Virtual Machines are currently limited to Windows, RHEL and CentOS.
Underlying virtualisation technology is VMWare.
Standard connectivity to the platform must be from a government network. However, access to the platform across the Internet can be provided at an additional cost.
Application(s) deployed to the platform requires separate accreditation.
Buyers staff accessing the platform must hold current SC level clearance.
System requirements
  • Windows Server, RHEL or CentOS Gold Build Virtual Machines
  • Windows Client machine only for remote access
  • Remote Desktop client with certificated based authentication
  • Latest Anti Virus applied and patched
  • Latest Windows updates applied and patched
  • Q-Solution 2FA application installation for Windows Client
  • Q-Solution 2FA authentication method

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 4 tickets are 36 hours (Bronze, Silver and Gold Support)
Priority 3 tickets are 12 hours (Silver and Gold Support)
Priority 2 tickets are 4 hours (Gold Support)
Priority 1 tickets are 1 hour (Gold Support)

Weekend support available to Gold Support only
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Q-Solution offer 2 levels of support. Tier One is basic service desk support. Included within the price is the ability for the buyer to raise calls with our service desk for support Tier Two is on-site support and is charged separately. This support could be required by the buyer to assist them in installing and configuring any specific tooling to enable the required monitoring and reporting. This charge out at £550 per person/day excluding VAT and travel outside of the M25. Every buyer is allocated a technical account manager to ensure that the appropriate level of support is provided.

Bronze support is provided as standard. Silver and Gold support can be purchased separately that includes services such as out of hours support and weekend calls. Further details can be found in our G-Cloud pricing document
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Detailed onboarding documentation will be provided to the buyer at service commencement
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Q-Solution has a detailed customer archiving and disposal process when a customer concludes their use of the platform. As each customers requirements for the data may differ, the exact details are not provided here. Instead the customer is provided with this documented processes at contract commencement which explains the different options they have.
This process defines the data to be extracted, the mechanism(s) for extraction, the secure transport mechanism to the customer and any appropriate data retention policies to be adhered to.
End-of-contract process The OFFICIAL SENSITIVE Platform as a Service (PaaS) is a consumed service throughout the life of the contract. At the conclusion of the contact, Q-Solution will issue a change request detailing any changes such as firewall rules and services that should be removed. There is not expected to be an additional costs associated with this subject to the support levels defined earlier.
Customer data can be archived and/or deleted as per customer request.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Our OFFICIAL SENSITIVE Platform as a Service (PaaS) is a multi-tenanted service. Resources are not consumed dynamically throughout a customers contract but, instead, consumed and fixed at the point of service commencement. Our solution is fully scalable and, coupled with a monitored capacity plan, we ensure that the service has the necessary resource capacity to cater for additional customers as they are on boarded onto the service
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Zabbix Agent
  • SNMP
  • JMX
  • IPMI
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Grouping of Virtual Machines - vAPPs
Backup controls Virtual machine backups are automated, the default is a rolling 14 day window.

Other backups are available upon request
Datacentre setup
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% availability is guaranteed
Approach to resilience Available on request
Outage reporting Planned outages are reported through formal Change Requests raised with the customer at least 2 weeks prior to the implementation. Change Management procedures are available upon request Any unplanned outages are alerted via email initially and tracked through our ticketing system

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Separated VPN access for Management and Customer
Separated Virtual Infrastructure for Management and Customer
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Cyber Essentials Plus
Ministry Of Justice Accreditation
Information security policies and processes Q-Solution have a defined set of Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Security practices are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification. We employ highly skilled security architects and accreditors to ensure our security policies are relevant to our services and maintained in line with industry and government standards

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Change Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Vulnerability Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Protective Monitoring Processes (complying to GPG13) are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Incident management type Supplier-defined controls
Incident management approach Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Incident Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider UKCloud
How shared infrastructure is kept separate Assured by independent testing of implementation

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £10.79 to £93.73 per server per day
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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