EntServ UK Ltd part of the DXC Technologies Group

DXC Technology VMware Services

Design, supply, build and operate services to support VMware hosted within the client's data centre, DXC facility or public cloud environment. DXC managed support for VMware is an integrated managed service consumed on a platform-basis. DXC can migrate servers to the operating system, including a hardened patching and monitoring service.

Features

  • Managed Service for VMware
  • Managed Service for VMware on AWS
  • Managed Service for VMware on Virtual Private Cloud
  • Consumption-based service configured to meet your needs
  • Platform on which your existing applications can operate
  • Full management of operating systems, security services and server management
  • Enterprise-class support included as standard at all SLA's
  • Full patching and update service for the OS
  • DXC hardened Windows and RHEL, SuSE Linux OS
  • Vulnerability scanning and policy compliance monitoring for the OS

Benefits

  • 100% dedicated, managed, complete IaaS and PaaS solution
  • Integrated set of virtualisation services and automation
  • Choice of pre-defined configurations aligned to workloads
  • Avoid capital expense
  • Greater security options, data placement preferences, and support locations
  • Standard self-service Customer portal
  • Delivers automation, orchestration, and control across multiple clouds.
  • Combines the flexibility of AWS with dedicated vSphere infrastructure
  • Improve efficiency; shift the burden of building on-demand infrastructure
  • Buy configurable services through an OpEx model; scale up/down

Pricing

£49.79 per virtual machine per month

Service documents

G-Cloud 11

433790888725026

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service scope
Service constraints No
System requirements Disclosed upon application

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 mins for Priority 1 incidents
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels DXC will provide enterprise level support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started DXC will provide a comprehensive package of technology and account support to help new customers onboard to the service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can recover their data via the WAN or by export to removable hard drive.
End-of-contract process DXC provide notice of impending end of contract period. User can ten recover data by a variety of means. DXC close services at end of contract, data is retained post contract until user confirms data has been recovered, all storage is then wiped using Mil std processes.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Constraints are in place to ensure resources are not over-exploited by individual users. Dedicated resources can be selected where required.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Directories
  • Files
  • Virtual machines
Backup controls The user interface permits selection of files and directories for backup and the schedule for backup (daily, weekly etc)
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Resilience configuratins offering server availability up to 99.999% are available.
Approach to resilience DXC offers a range of standard single and dual DC resilience configurations to provide users with a range of resilience SLAs.
Outage reporting Depending on criticality outage reporting may be via email or phone.

Identity and authentication

Identity and authentication
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Management access is from a dedicated network via two levels of authentication. Device level controls ensure management access is restricted to control functions and excludes for instance access to client data.
Access restriction testing frequency At least once a year
Management access authentication Public key authentication (including by TLS client certificate)
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 23/09/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/11/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Disclosed upon application.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Disclosed upon application.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Disclosed upon application.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Disclosed upon application.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Disclosed upon application.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre of around 3 PUE.

Pricing

Pricing
Price £49.79 per virtual machine per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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