Clinked

Client Portal / Customer Portal - Clinked

Share information and communicate instantly, whilst boosting client satisfaction and team productivity, through implementing a customised and secure client portal solution.

Features

  • Secure file sharing across any device, from any location
  • Create workspaces for your teams or projects
  • Advanced branding and customisation
  • Upload and organise your files and folders.
  • API integration
  • Two Factor authentication (2FA)
  • Full audit trail for Compliance
  • E-signature and document approvals.
  • Native white-label mobile apps with push notifications
  • Integrated group chat and @mentions

Benefits

  • Provide a professional service by using white-label portal
  • Enhance your professional image
  • Request approvals on the latest documents and versions
  • Update clients with real-time information
  • Automatically follow content that you have uploaded or commented
  • Get automatic email notifications
  • Store and organise all your files, access from any device
  • UK based development and dedicated support
  • High adoption and rapid deployment
  • Data Encryption

Pricing

£0.75 to £10 per user per month

Service documents

Framework

G-Cloud 11

Service ID

4 3 3 6 7 6 4 0 6 5 2 5 0 4 7

Contact

Clinked

Tayfun Bilsel

01223 967444

tayfun.bilsel@clinked.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
N/A
System requirements
  • Internet access
  • Internet Explorer 11 and above
  • Firefox (latest 2 versions)
  • Chrome (latest 2 versions)
  • Safari on Mac (latest 2 versions)
  • Windows 7 and above
  • MacOSX/MacOS (10.8 and above)
  • Ubuntu version 14.04 and above

User support

Email or online ticketing support
Email or online ticketing
Support response times
Business day priority level/target response time:
CRITICAL: 1 hour response time, MAJOR: 3 hours response time, MINOR: 24 hour response time

- Enterprise customers get 24*7/365 dedicated email and telephone support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are universal for all Clinked customers.
Dedicated Customer Success Management
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Clinked offers free online training and onboarding to all customers. Clinked team helps customers to setup and customise the service. Customers can also get free access to the Clinked engineering team when they need help with the API
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Built-in data export feature
End-of-contract process
Data export functionality enables the retrieval of all data.

When an account is de-activated, administrators have the option to permanently delete the data. Otherwise the data is stored for a limited period of time in case the customer wishes to continue using the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Clinked uses a responsive design and it works on mobile browsers. Clinked also offers native apps optimised for Apple IOS and Google Play (Android) platforms. Most features are available in native apps too.
Service interface
No
API
Yes
What users can and can't do using the API
Some examples include: Manage your users and groups, Upload and store files securely, Keep your events and tasks updated, Follow discussions and stay informed, Chat and connect with clients

You can get started using our Postman collection or jump right into the code.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Custom URL, Account branding, Group (Workspace) branding, terminology used (Naming of the feature), visual customisation such as colours and text . Users can also integrate/embed the login screen into their own website.

Clinked also offers white-label version of its native mobile app at additional cost

Scaling

Independence of resources
99.9% guaranteed uptime, calculated based on the last year data

Analytics

Service usage metrics
Yes
Metrics types
Clinked provides user adoption and usage metrics available to Enterprise customers.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Built-in data export functionality
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Zip
Data import formats
  • CSV
  • Other
Other data import formats
Clinked supports all open data formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Less than 99.5% but more than 99% - 20% credit

Less than 99% but more than 98% - 40% credit

Less than 98% but more than 97% - 60% credit

Less than 97% but more than 96% - 80% credit

Less than 96% - 100% credit
Approach to resilience
It is available on request
Outage reporting
All planned outages are notified via email and/or the notification system within the platform to administrators.

Unplanned outages are reported via an independent 3rd party service (Pingdom) and social media and support portal.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management and support channels are password protected and encrypted in transit. Access is audited and logged.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self-certified
PCI DSS accreditation date
26/10/2011
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
All processes and policies are detailed internally which is available for review on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any configuration and changes shall be reviewed and approved by the Information Security Officer
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All processes and policies are detailed within an internal system which is available for review on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All processes and policies are detailed within an internal system which is available for review on request
Incident management type
Supplier-defined controls
Incident management approach
User can report incidents via support portal, email or social media. Incident reports can be provided on request

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.75 to £10 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Fully functioning 10-day free trial with all key features available
Link to free trial
https://app.clinked.com/signup/organisation/collaborate_trial

Service documents

Return to top ↑