CampusConnect

CampusConnect

CampusConnect is app based E-solution connecting universities and colleges with their incoming prospective students. Applicants can connect with fellow prospects, student ambassadors, and staff, as well as accessing critical pre-enrolment information. The service provides institutions with higher rates of applicant conversion, and better prepared, happier students.

Features

  • Fully branded, tailored app-based E-solution.
  • Cloud based service.
  • Convert prospects from offer - enrolment.
  • Real-time data reporting and analytics.

Benefits

  • Easily connect prospects with fellow applicants.
  • Provide a platform for prospects to ask student ambassadors questions.
  • Pubilsh, personalise, filter and schedule critical content in real-time.
  • Give prospects key dates for their personal device calendar.
  • Add provision for students on outbound mobility/exchange programmes.
  • Gain key pre-enrolment insights via real-time analytics reporting.
  • Connect outgoing mobility students with those from the previous year.

Pricing

£10000 to £20000 per instance per year

  • Education pricing available

Service documents

G-Cloud 10

433317922022093

CampusConnect

Daniel Hinkley

07775863205

dan@campusconnect.ie

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No.
System requirements Buyers purchase a licence based on time/volume.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We provide a technical account manager. The cost for this support is incorporated into the licence fee for the software.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training and a series of best practice articles are available via our website.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction In our relationship with our university and college clients, we are the data processor and they remain the data controller. All data is accessible to clients at all times. We can supply archived data on request.
End-of-contract process At the end of a contract, the specific app deployment is permanently deleted/destroyed, and any user data is archived and sent to the data controller.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is user facing, the desktop service provides access to an admin portal for university/college staff to manage the deployment and access key analytics.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API No
Customisation available Yes
Description of customisation The whole system can be while labelled to reflect a particular institution's branding and brand guidelines.

Scaling

Scaling
Independence of resources We have carried out a series of load testing on our app service, and for each new client we create a new instance of the app. Each new app, threefore has no effect on the existing instances of the app. We monitor all systems continuously for issues that could affect service.

Analytics

Analytics
Service usage metrics Yes
Metrics types User activity reports available though service and we provide service usage reports on request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach We don't have any data at rest.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Clients are able to export data via an 'export to CSV' option in the admin portal of our service.
Data export formats CSV
Data import formats Other
Other data import formats Manually

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Technical support is included in the fee. Phone support is provided from 9am to 5pm GMT, Monday to Friday, excluding Irish and UK national and Bank Holidays

We accept email support requests 24 hours per day, 7 days a week at info@campusconnect.ie. We attempt to respond to e-mail support requests within one business day. (By respond, it means we will attend to the matters raised and deploy resources to begin resolving your issue. It does not mean the issues will necessarily be resolved within one business day).
Approach to resilience Available on request
Outage reporting This is currently done manually, via email/call to clients.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Users log in to the administration console with unique ID and password. If required, front-end content not intended for the general public can also be hidden behind a password login.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We use superior encryption protocols and proper implementation processes to avoid mistakes and perform encryption to the highest industry standard.
Information security policies and processes GDPR and the Irish data information commissioner policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All maintenance activity is compliant with contractual SLA's, and any changes require discussion and customer approval before proceeding
Vulnerability management type Undisclosed
Vulnerability management approach Vulnerabilities are identified via code review, penetration testing and by network architecture review.
Protective monitoring type Undisclosed
Protective monitoring approach We regularly monitor service and code, and would release an update patch to address the breach promptly and appropriately to address the incident.
Incident management type Undisclosed
Incident management approach We keep a log for all data breaches for use internally which we use to report incidents via email and phone to clients.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10000 to £20000 per instance per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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