Placecube Ltd

Cloud Planning, Design & Support Consultancy Services

Placecube optimises the use of Cloud services. We will assist you in planning, creating and developing your digital and data services. We provide comprehensive planning, design, implementation and migration consultancy and support to enable you to accelerate your digital transformation at lower cost and risk.

Features

  • Extensive and proven experience cloud and digital transformation
  • Dedicated Liferay resources with extensive experience of government services
  • Trusted and leading exponent of Digital Experience Platforms
  • Extensive systems integration capability to support highly interoperable platform
  • Mentoring of your in-house teams; AGILE, Cloud, DXP
  • AWS accredited specialists
  • Access specialists in using data to understand services and context
  • Supports you to connect data from sensors, services and systems
  • Apply data science expertise to your open data and analytics

Benefits

  • Save time and money with highly experienced and accredited resources
  • Identifies opportunities, risks, rewards in transitioning to cloud based service.
  • Practical architectural and system design to meet your aspirations.
  • Tailor made strategies and solutions to suit your organisation.
  • Provide thought leadership on software development, test processes
  • Identifies opportunities, risks, and rewards in transitioning to cloud services.
  • De-risks cloud migration through Placecube’s extensive knowledge and expertise.
  • Delivers transformations and improvements through Agile processes.
  • Improves user experience design to leverage your cloud services.
  • Improves use of data about services and the local place

Pricing

£650 per person per day

  • Education pricing available

Service documents

G-Cloud 11

432633471851606

Placecube Ltd

Jenny Dias

020 8895 6756

jenny.dias@placecube.com

Planning

Planning
Planning service Yes
How the planning service works We’ll first conduct an initial discovery workshop where we learn about your objectives, technologies, and data, and begin to plan the implementation approach. Depending on the nature of the work, one of our certified solutions architects may produce a detailed solution design for your new cloud environment, before passing to one of our DevOps engineers in the build phase.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Provide training on the use of Placecube cloud based services and applications. This includes , Digital Place and Liferay DXP.
Training is tied to specific services Yes
Services the training service works with
  • Digital Place for Communities
  • Digital Place for Connected Data
  • Digital Place for Local Public Services
  • Liferay DXP
  • AWS
  • Rackspace
  • Digital Place
  • Liferay Analytics Cloud
  • Digital Place for eCommerce
  • Place Based Directory

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We’ll first conduct an initial discovery workshop where we learn about your objectives, technologies, and data, and begin to plan the migration approach. We may then produce a migration design document which outlines our recommendation and the steps to achieve your migration to the cloud or between cloud services, before moving into the implementation phase where we can help you conduct the migration.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Advice and consult on the best methods to improve your testing processes on cloud based services.
Provides consultancy on best practices for improving cloud performance.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Placecube provides a comprehensive support service. Once the service is live, the support service is activated. Our standard SLA and response times is detailed below. All issues are raised on the Support desk and managed by our dedicated Support Manager. Telephone support is available for priority 1 incidents (by request).
Our support covers AWS Hosting services and Placecube Software.

Service scope

Service scope
Service constraints Support is handled remotely. Onsite is available for additional costs.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support Centre Hours - 08.00 - 18.00/ 24/7 Support available on request
Priority Level 1 - 1 Clock hour
Priority Level 2 - 2 Business hours
Priority Level 3 - 2 Business Hours
Priority Level 4 - 24 Business Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Priority Level 1 – Critical means complete outage and/or inability of all users of the system to undertake any interaction with it and which has a severe impact on the client and its business and/or users especially, but not limited to, Catastrophic Fault or Catastrophic Service Failure.

Priority Level 2 – High means limited outage and/or limited or restricted use for all or part of the system by users with potential business impact.

Priority Level 3 – Medium means limited or periodic outage and/or limited or restricted use for all or part of the system by users with minimal business impact.

Priority Level 4 – Low means no outage and unrestricted use for all of the system by users with no business impact.

Cloud Support Engineer

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £650 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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