Teams and Leadership

Teams & Leadership

An online team and leadership development platform with structured learning journeys.

T&L offers benchmarking reviews for your teams and leaders; what's going well, what could improve, and research based exercises to get there.

For further information:


  • Team Review: supportive, benchmarking report for teams at all levels.
  • Individual 360: self-reflection tool (for all staff not just leaders).
  • Branded for your organisation: Your colours, your logo, as standard.
  • Personalised, structured learning journey: strengths, challenges, improvement steps.
  • Evidence based resources and support for your team leaders.
  • Targeted exercises: matched to identified development needs.
  • Benchmarking: your people against 2,000+ real teams and leaders.
  • Cloud based, real time reporting, confidential to the user.
  • Remote access and unlimited report generation and platform access.
  • Expert Guidance: the latest research on team and leadership excellence.


  • Reviews improve team performance: clarifying priorities, roles and responsibilities.
  • Improved team wellbeing: all voices included, reviewing stresses and resilience.
  • Improved team cohesion: enhance dynamics, teams talking about what matters.
  • Evidence based framework to improve team leaders' competencies.
  • Empowered learning journey, confidential to the user.
  • Input from stakeholders about what's good, what could be better.
  • Anonymous contributions to encourage candour.
  • Common change language develops across your organisation.
  • Stimulates team reflection and develops improvement strategies.
  • Exercises: targeted, practical exercises the professionals use, with time estimates.


£12.50 to £16.50 per user per year

Service documents

G-Cloud 11


Teams and Leadership

Oscar Mathew


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None.
System requirements Internet access, browser.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide support by email. We respond to questions during UK office hours (9am-5pm). Enquiries within that time are engaged with within 24 hours (and usually far more quickly).
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide swift responses to queries and issues raised, in any event within 24 hours of the issue being raised (within UK office hours).

We work closely with our technical team to resolve issues if and when they arise. It's rare that an issue isn't resolved within the first 24 hours.

We are supported by a cloud support engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Subject to the option selected, we provide:

1. An introductory session with a senior team, to discuss strategy for use of the platform (organisation wide license).

2. Implementation services to help generate engagement (organisation wide license, up to 5 days).

2. Communications materials for use with your organisation.

3. Onsite 'train the trainer' sessions for those interested in facilitating the use of the platform (if required, extra cost).

4. Onsite 'introduction to managers' sessions to introduce your managers to the Team Review tool, and how to run a team development process with their team (if required, extra cost).

5. Team facilitation and coaching services (if required, extra cost).
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We collect limited data with the user registration process (email address, and password generated to log in). We also keep a record of the titles given to reviews that are set up, which are linked to the user. All other elements are accessed anonymously.

If a user would like their identifiable data removed at the end of the contract, they are signposted to email who will complete that request.
End-of-contract process At the end of the contract, access to the platform is rescinded unless further arrangements have been made. There is no cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The platform is designed to be Mobile First.
Service interface No
Customisation available Yes
Description of customisation The platform can be customised with an organisation's logo and colour scheme. Customers provide us with their brand guidelines / logos, and we implement the scheme in discussion with the customer.

We offer a selection of communication / email templates for introducing the platform to the organisation, which are also customised with a logo, client branding and colour scheme.


Independence of resources The platform is hosted on open stack servers (currently provided by Memset), with backup potential with other providers.

Platform use is monitored and scalable at short notice.


Service usage metrics Yes
Metrics types We will provide data on the number of team reviews, 360 reviews that have been set up by your organisation, on request.

Google analytics is implemented on the site from which we can provide certain organisation specific data (e.g. site visits, time on platform, etc).
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Data held on Memset servers. Access to servers is restricted to certain people.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach A user must be registered in order to set up a review on the site. These users are able to set up, read and download their own reviews only.

Their reviews are stored within the Review Dashboard section of the site, where the registered user can download PDF versions.

Registered users can export their data, and they can only export their own data.

No personal data is captured from unregistered users.

There is no further exporting of data available from the platform.
Data export formats Other
Other data export formats PDF
Data import formats Other
Other data import formats Completing forms online in HTML.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Encrypted database backups.

Availability and resilience

Availability and resilience
Guaranteed availability We are hosted on Memset, and have had excellent levels of availability.

Memset's SLA is here:
Approach to resilience The server has a number of layers of resilience. Further details are available on request.
Outage reporting We use email alerts to nominated individuals at our clients if there is a problem with the servers going down (or other issue which interferes with use or access).

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Registered users are authenticated by Username and Password.

Unregistered users from within the client organisation are authenticated by IP restriction, if IP restriction is specified by the organisation.
Access restrictions in management interfaces and support channels The platform is restricted to certain IP addresses, if requested by the client (and we are provided with IP addresses).

There are processes in place to allow employees access from outside of a client organisation, if certain steps have been taken.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are currently seeking to become Cyber Essentials certified. The previous contracting body (Change-Fx Consulting Limited) is Cyber Essentials certified, and we have recently set up this new company.
Information security policies and processes Our information security policies and processes are governed subject to our Teams & Leadership IT Security Policy.

We review this policy quarterly. We are GDPR compliant.

Oscar Mathew is the T&L data protection officer, advising on data protection laws and best practices.

Further details and policy document available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a prescribed process for any changes that are made to the platform.

All prospective changes are made to a separate 'live' test server, and assessed for security impact and stability by at least 2 people.

The stability of the platform is also then assessed when any changes are moved to the client platforms upon implementation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Drupal is kept updated and patched by way of a contract with our developer.

Infrastructure is kept updated and patched automatically nightly.

Memset has high levels of protection:
Protective monitoring type Supplier-defined controls
Protective monitoring approach Access is logged and we look for unusual behaviour.

Our team are vigilant over changes to the infrastructure integrity and unexpected occurrences.
Incident management type Supplier-defined controls
Incident management approach We operate an email help desk with users who can raise issues. We deal with each issue raised on an individual basis.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £12.50 to £16.50 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer a free trial report to organisations.

Full access to the platform, including to our reviews and improve process, is allowed.

We may come and introduce the platform in person to a senior team, if required.
Link to free trial On request:

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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