Ultan Technologies

mWorkerCIS - Mobile Worker Data Collection and Management System

mWorkerCIS is designed to improve field-based worker management, and information capture. The solution allows for configurable e-forms (digital forms) to which users are given access to on any mobile device. Used for Audits; Inspections; Contractor, Plant and Asset Management; EHS Management; Incidents; Risk Assessments; Training Compliance and more.

Features

  • Mobile form filling (online/offline) on smartphones/tablets.
  • All forms configurable
  • Forms for Audits, Inspections, Contractor Management, EHS Management, Incident Management
  • Forms for Plant and Asset Management, Workforce Management, Risk Assessments
  • Forms for Training Compliance, Snagging, Work Status and Custom Forms
  • Automated alerts, corrective actions and completion tracking
  • Task scheduling and calendar views
  • Drag-and-drop report and dashboard builder and form builder
  • API Integration - CRMs, ERPs, Northgate and more
  • Custom workflows for process management

Benefits

  • Eliminate travel time receiving and completing audits and corrective tasks
  • Reduce double data entry completing forms and transcribing into reports
  • Create new forms, dashboards & workflows reducing cost of customisation
  • Field worker management and process tracking
  • Automated reporting and dashboarding
  • Hosting and maintenance by Ultan Technologies reducing IT burden
  • Catch negative trends before they become major issues
  • Create beautifully designed reports
  • Works with existing modern phone and tablet hardware
  • Reduce unnecessary paper forms and spreadsheet reporting

Pricing

£2 to £30 per user per month

Service documents

Framework

G-Cloud 11

Service ID

4 3 2 1 2 3 7 0 4 4 6 9 6 1 3

Contact

Ultan Technologies

Cathal Brady

+35312530680

cathal.brady@ultantechnologies.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
As a field-based reporting solution mWorkerCIS was designed to integrate with common ERP, CRM, Housing Management and file storage solutions. Our APIs enable any integration.

mWorkerCIS can receive a feed of jobs/task data from other systems allowing information to be automatically sent from files or internal systems to the field.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
There are no major limitations or constraints that the buyer should know about. mWorkerCIS will work with all modern iOS and Android smartphones and tablets.

Supported Android version: 4.4+
- Device requirements:
- CPU 1 x 1.2 GHz +
- RAM 1 GB +
- Storage 2GB+

Supported iOS version: 9+
Supported devices:
- iPad 2+
- iPhone 7+

Other devices/versions can be used but they are not actively tested currently. If an additional device/version/browser combination is required, please let us know and we can carry out an investigation as to whether the system will execute flawlessly on it.
System requirements
  • Supported Android version: 4.4+. This is reviewed.
  • Supported iOS version: 9+. This is reviewed.
  • Modern browser for our admin web application

User support

Email or online ticketing support
Email or online ticketing
Support response times
Phone and email support operates at Mon-Fri, 9:-00-17:00. The system is automatically monitored on the weekend with alters sent to support if a problem occurs.

A user can log a support request at any time day or night (24/7) using email, phone or the client portal. When a support ticket is logged outside of regular availability hours, it will be picked up and acted on by the support team as soon as the service desk resumes.

Depending on severity ranked Level 1-4 the client should expect an initial response within 1-4 hours.

Alternative support hours can be catered for.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Testing has been carried out by our ticketing system partners - Zendesk. See https://www.zendesk.com/company/policies-procedures/accessibility/.
Onsite support
Yes, at extra cost
Support levels
Ultan Technologies provides System Admin, level 1, level 2 and level 3 support. Annual subscription pricing includes hosting, system upgrades, phone and email support as well as constant improvements and configuration support. Telephone and email support are available to all system users. Ultan Tech provides all clients with Technical, Engineering and Sales Account Managers.

Included under training - end user training, trainer-the-trainer and system support personnel and provision of relevant documentation, e.g. user manuals, system admin guides, troubleshooting guides, training presentations, etc.

Support requirements are tailored to the clients' project needs. Day rates:

Training & Implementation - £300-£800 per day.
Design & Configuration - £300-£800 per day.

See pricing document for full details of pricing.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
In-person training is essential to getting users started with mWorkerCIS. Sessions are delivered using a range of multimedia, PowerPoint and live demonstration of a mWorkerCIS environment that will be created to illustrate how to navigate through the system and enter data.

A train-the-trainer approach is our preference when getting a client up and running, this training has been designed to work with clients staff who may wish to go on and train new users post-implementation. The purpose of this is to help potential trainers to develop an understanding of the methodologies and processes available to approach mWorkerCIS training delivery and evaluation.

Our expert trainers also avail of online training systems as needed. Ultan Technologies trainers use the screen-sharing solution Zoom.us.

If needed, high-quality screencast demo videos are recorded and shared. Videos are used to walk users through the various elements of the software keeping users up to date and trained in the product. Videos are also a useful resource as a quick reference for users with issues.

Ultan Technologies also prepare custom support documentation that includes system admin manuals, user guides, cheat sheets, training presentations, support knowledge base, demo recordings, etc. produced for the clients use case.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
At any point, all data is exportable in various formats.

Data can be extracted from mWorkerCIS in a number of ways, including:
● Printing reports
● Pulling/pushing data through an API
● Pushing data through automatic reports (email for example)
● Exporting forms to PDF, Excel, CSV and more
● Exporting dashboard data to PDF, Excel, CSV and more

At end of contract we can provide customers with a full database extract of their data.
End-of-contract process
During the contract, all data is the property of the client and can be downloaded by the client at any point. At the end of the contract, all data will be subject to an agreed retention policy.

Evidence of the data having been deleted can be provided if required.

There is no additional cost for contract end services.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
MWorkerCIS has been designed as a mobile-first solution, meaning the solution architecture was initially built to work mainly with mobile devices. Usually (but not limited to), customers will use the mobile based solution to capture form-based information while in the field and away from their desk; as this allows for offline functionality.

The web portal can be used for form filling via a desktop computer or laptop, as well as admin duties, reporting and analysis.
Service interface
Yes
Description of service interface
There are a number of service interfaces:
1) Web App - a web app that allows users with appropriate permissions to
a) customise form type, workflows, dashboards and reports
b) review all data that has been submitted
c) complete form instances
d) manage users
e) assign tasks

2) Mobile app - an app on android and iOS devices that users with appropriate permissions use to review the tasks assigned to them, get directions to them, complete forms and more.
Accessibility standards
None or don’t know
Description of accessibility
It is accessible on all standard browsers and the device types listed in the service definition document
Accessibility testing
None yet.
API
Yes
What users can and can't do using the API
From its infancy mWorkerCIS was designed with integration in mind, a large proportion of our customer base successfully use our APIs to push/pull information to and from CRMs (e.g. Dynamics CRM, SalesForce, SugarCRM, ZohoCRM), databases, ERP tools, Housing Management systems (e.g Northgate Housing Software), SharePoint storage or bespoke software systems.

mWorkerCIS has an established API for integration with other systems. Examples of the APIs include

Login:
/Home/APILogin

Create a job:
- /api/Job/CreateJob

Create multiple jobs:
- Get a template file: /api/job/Get
- ImportTemplate: Use Excel file to create jobs /api/Job/ImportJobs

Get a list of jobs:
- Without submitted data: /api/Job/GetDisplayJobs

With submitted data:
- /api/Job/GetActualJobsWithData

Get a job:
- Without submitted data: /api/Job/GetJob/{jobId}
- With submitted data: /api/JobForm/GetJobData/{jobId}

Get a file attached to a job:
- /api/Content/GetJobFile

We have several case studies where companies are not using our admin portal for anything - all jobs are pulled from other systems using our APIs and completed forms are pushed in the same way.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Admin users can create, delete, change and enhance their account's forms, dashboards, reports and workflows. Once an existing element is edited and published, operational users will see the new or edited version immediately.

With our drag-and-drop tools, users can easily add/remove/edit the fields on an existing form template or create a new one from scratch. Such templates can then have a workflow built around them. Our form building tool eliminates the need for expensive and time-consuming development.

The reports and dashboards can also be custom created by the clients' admin users. Displays such as charts (bar, pie, treemaps, sparklines, doughnut, etc.), gauges, pivot tables, maps and more to allow users to configure reporting, showing the statistics they desire engagingly.

mWorkerCIS allows for custom user types to be configured depending on the clients' preferences. Allowing access to be limited to exactly what the roles needs.

Integration through APIs also allows for extensive customisation.

Scaling

Independence of resources
1) We can provide private cloud hosting
2) We have the ability to automatically increase the power, memory and number of servers available to deal with unusual loads

Analytics

Service usage metrics
Yes
Metrics types
MWorkerCIS provides a variety of usage metrics, simple usage metrics include user login volumes. mWorkerCIS can also outline any edits made to system data.

Audit Trail Reports
The clients' administrators can view reports highlighting what changes were made and by whom. mWorkerCIS allows users with the appropriate access levels to view and report on what information was downloaded, added, changed or edited, and who has submitted an e-form.

mWorkerCIS is also capable of providing reports on the data items that have been updated from an API integration, including but not limited to date and time stamps.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Any data from the system or specific forms, reports and dashboards can be configured to be exported in both tabular and graphical format. Data can also be downloaded and printed by the user in various methods and formats (Excel, PDF, Word, CSV, etc.).

Forms can even be sent via a set of predefined automated triggers or downloaded and sent to the required persons.

APIs can be used to extract data in other formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • XLS
  • XLSX
  • RTF
  • DOCX
  • MHT
  • HTML
  • Text
  • Image
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excel
  • Via an API integration
  • Any document can be attached to forms
  • CSV
  • Converters can be easily configured for most formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% up-time guaranteed outside of maintenance windows.

Users are refunded for any time that the system is not available. This has not happened to date.
Approach to resilience
This is available on request.
Outage reporting
There are email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the management interface is restricted through authentication in the first place and then through roles. Multiple roles can be defined and each role can have different sets of functionality assigned.

Access to the support channels is restricted through authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Being accredited
ISO/IEC 27001 accreditation date
2019
What the ISO/IEC 27001 doesn’t cover
We will be fully certified
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Commodo
PCI DSS accreditation date
2018
What the PCI DSS doesn’t cover
Storing card details.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are currently certifying to ISO 27001. We expect to have that in place shortly.
Information security policies and processes
The Board of Directors (“the Board”) is ultimately accountable for corporate governance as a whole. The management and control of information security risks is an integral part of corporate governance. In practice, however, the Board explicitly delegates executive responsibilities for most governance matters to the Executive Directors, led by the Chief Executive Officer (CEO).

The Executive Directors give overall strategic direction by approving and mandating the information security principles and axioms but delegate operational responsibilities for physical and information security to the Security Committee (SC) chaired by the Information Security Manager (ISM).

We have a set of security policies that are available on request. These are being certified as part of our ISO27001 certification process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change management processes gather product change requests from clients, from internal stakeholders and from the results of various security checks that are carried out regularly.

Each quarter, these change requests are prioritised and gathered into releasable packages. Any change that can impact security is escalated to the Security Committee who agree appropriate tests.

Development is carried out to implement the changes.

All development is subject to manual and automated tests, some of which include testing for security vulnerabilities.

Emergency change requests are treated in the same way.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Various internal and external regular security checks are carried out on a defined schedule.
Each threat identified is highlighted to the Security Committee which decides on when a patch is required - we can deploy them extremely quickly if necessary.
Information on potential threads is obtained from third party providers and from our own security experts.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through automated analysis of our systems - activities, log files, memory usage, cpu usage, etc.

Potential compromises are addressed immediately with our Security Committee as described in earlier responses.

We respond immediately on the day of the incident.
Incident management type
Supplier-defined controls
Incident management approach
We have run-books that cater for any common events - they are processes detailing how to deal with each of them.

Users report incidents through our standard ticketing systems - through email, telephone or through the client portal.

Incident reports are provided through emails and our client portal.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2 to £30 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
On occasion, Ultan Technologies will work with prospective clients to make a free trial available.

The free trial includes all features, functions, support, maintenance and hoasting that an existing paying customer would experience.

Free trails are limited to an agreed amount of time, e.g. two months.
Link to free trial
http://ultantechnologies.com/request-information-pack/

Service documents

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