Facts and Dimensions Ltd

Private Facts and Dimensions Azure SQL Databases

Do you have lots of structured/unstructured CSV, Excel, PDFs, Word docs etc with data you need in a SQL Database? Eg monthly board reports, internal datasets, etc.

We process them and put the data into your own Azure Database.

Features

  • Data from your internally produced files
  • Directly query the data via OLEDB, ADO.NET, ODBC, etc.
  • Fully secure access
  • Access original source data and see audit trail.
  • Your own customisable cloud database to access the data
  • Any structured/unstructured data can be done, PDFs, Excel files, etc

Benefits

  • Enjoy highest possible confidence in the quality of the data
  • Same version of the truth as other users
  • Up and running in <5minutes
  • Data loaded within 1 business day, longer if really unusual
  • We can quickly create a database for any sector
  • No data too messy and changeable

Pricing

£30000 per licence per year

  • Free trial available

Service documents

G-Cloud 11

431637050325856

Facts and Dimensions Ltd

Filipe McManus

07985143916

digitalmarketplace@factsanddimensions.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Service is supplied via Azure SQL Database. However we can supply an Azure MySQL or an Azure PostgreSQL version if required.
System requirements Software to access a database (eg Excel, MSSQL, Access, etc)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 99% within 4 hours between 8am and 6pm business days.

Mostly within minutes.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Unlimited email, telephone, onsite, screen-share, forum support

Customers will always deal with one of the company experts. Commonly called "Tier 3".

Online forum.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1: Onsite or screen-share training, 2hrs.
2: Onsite or screen-share setting up access to the Azure SQL Database.
3: User manual.
4: Forum with additional info.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is all held in an Azure database that only us and the customer can access. They can extract all the data using SQL. If the user wants to host the Azure SQL database instead of us they can.
End-of-contract process The user can take a copy of their database before we delete it.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation Users get their own Azure SQL Database. In it they can:

1: Link to tables in the Facts and Dimensions Azure databases.
2: Create views.

Users from there will create their own tools/reports/dashboards linked to the Azure database

Scaling

Scaling
Independence of resources Azure Elastic Database manages the demand across all user databases in the pool. As more users come online Azure allows instant scaling.

Analytics

Analytics
Service usage metrics Yes
Metrics types Azure provide detailed logs of all queries run on the databases. The user can ask to see them.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data is stored in Azure. It is backed up nightly. It is also geo-replicated.

In case of Private Facts and Dimensions service, user sends files encrypted with a password to our IP restricted SFTP service. We extract the data for loading into their SQL database, encrypted using ENCRYPTBYPASSPHRASE.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported using any common database connection method, e.g. ODBC (Excel, Access), SQL SSIS, SQL Linked Server, etc.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Any
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Any
  • You supply the data as is and we process it

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Users connect directly to their own SQL Azure Database which is also limited to their own IP address. They have no access to the underlying SQL Server.

In case of Private Facts and Dimensions service, the user submits their password protected files via secure SFTP. We extract them and process the data and apply encryption using ENCRYPTBYPASSPHRASE so data sits in our database encrypted. User uses DECRYPTBYPASSPHRASE when querying their data
Data protection within supplier network Other
Other protection within supplier network Using Azure's SQL Database security. Users connect directly to their Azure SQL Database using their own unique SQL Auth username and password. Plus connections is restricted by IP address.

Availability and resilience

Availability and resilience
Guaranteed availability Azure website quote: "We guarantee at least 99.9% of the time customers will have connectivity between their Web or Business Microsoft Azure SQL Database and our Internet gateway.". We also use geo-replication for further availability resilience.
Approach to resilience The data is processed inhouse and uploaded to our Azure database. The inhouse copy is backed up offsite.
The Azure copy is backed up nightly, it is also mirrored on the Azure UK South site and geo-replicated to the Azure UK West site.
Outage reporting Forum update and email alert.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Restricted by customer's IP address
Access restrictions in management interfaces and support channels As per DSPT, SIRO manages all logins. Each user has access to the areas that they require for their work. Access is reviewed monthly. Limitations include access via company recognised IP addresses and username and password.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication IP Restriction

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Data Security & Protection Toolkit (DSPT)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Data Security & Protection Toolkit (DSPT) – All National Data Guardian’s (NDG) data security standards have been met (https://www.dsptoolkit.nhs.uk)

Note: DSPT is the successor to IGT.
Information security policies and processes Our policies and processes are as per DSPT

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Each user database comes with a view to show changes to table definitions.

If a change to a table could affect users' queries (i.e. changes other than additional columns), then a change proposal is made on the forum for users to comment on with a time set for when the change will be made. If necessary customers can access a beta copy to assess impact.

History of table definitions are recorded.

Changes are assessed for potential security impact, if applicable.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Using Azure Advanced Threat Detection.

Any fixes/patches are deployed within 24hrs. None necessary to date.
Protective monitoring type Supplier-defined controls
Protective monitoring approach On Azure, we use Advanced Threat Protection.

On forum and email we check the logs at least once per month.
Incident management type Supplier-defined controls
Incident management approach We manage incidents as per DSPT.

We have a monthly Business Operational Planning meeting where incidents, not already raised, are discussed. Incidents are recorded in our incident log.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £30000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial You can access our Public Facts And Dimensions service to get an idea of what it is like to access data via Azure.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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