Aspera GmbH

SmartTrack FlowControl

FlowControl is the ideal integration tool. It offers almost unlimited options to communicate between SmartTrack and your other systems, increasing your SAM’s automation, efficiency and transparency.


  • Get a complete overview of your Office 365 usage.
  • Make the right decisions using in-depth reports
  • Strengthen your negotiating position.
  • Work more simply and effectively.
  • Always available in the cloud.
  • Clear centralized view
  • Reduce, re-use, re-harvest — on your terms
  • Manage business costs
  • Manage your contracts.
  • Clean, intuitive interface.


  • Cost overview
  • Increase your productivity


£1 to £1 per licence per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

4 3 1 3 9 5 9 3 7 5 1 9 4 9 6


Aspera GmbH

Steve Warbrick

+44 (7793) 3601 51

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Aspera SmartTrack
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Planed maintenace windows occur
System requirements Fully cloud based

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on individual SLA
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Aspera Native Chat tool
Web chat accessibility testing Aspera offers 20 Years of Service
Onsite support Yes, at extra cost
Support levels Aspera proviedes 1st, 2nd and third level support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Aspera offers a full Range of trainings and implementation services
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data will be separated
End-of-contract process All data is handed over to customer

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Web Based
Accessibility standards None or don’t know
Description of accessibility Via Browser
Accessibility testing All interfaces are tested
Customisation available Yes
Description of customisation Customizations on request


Independence of resources Strickt role based security concept


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Export via SOAP, XML,
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99,5%
Approach to resilience Redundancy
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Srickt user Role based Access
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Ongoing iso 27001 certification due oktober 2019
Information security policies and processes BSI,

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Aspera internal Processes
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of the development and delivery processes Aspera runs automated security tests (static code analysis): Each build is tested with technology from RIPSTECH (see: Potential vulnerabilities are checked and classified as part of the continuous QA process. The RIPS tool covers the OWASP risks (see: Fixes are instantly reported and provided as patches for the application.
Protective monitoring type Undisclosed
Protective monitoring approach Continous automated system and process monitoring
Incident management type Undisclosed
Incident management approach Aspera internal incident management process

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1 to £1 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full Trail

Service documents

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