tuServ Services
tuServ enables officers to access secure evidentiary correct data systems from a single point. Running on both mobile phones and tablet computers, officers can be equipped with the most appropriate device without sacrificing functionality. Extensive backend systems, including legacy systems, are accessible from a common user interface.
Features
- Defining System Requirements for tuServ.
- Technical assistance in the implementation of prerequisites and system requirements.
- Knowledge transfer for the management of the system.
- Train the trainer.
- Customising the system to meet specific client requirements.
- Defining and developing specific processes.
- Integrating with existing LoB applications.
Benefits
- Ensures the client's infrastructure is suitable for tuServ.
- Ensure the client has the most appropriate processes in place.
- Ensure the the optimal implementation of tuServ.
Pricing
£950 to £1,150 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
4 3 0 9 6 1 8 7 1 9 3 8 6 3 2
Contact
Black Marble Limited
Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com
Planning
- Planning service
- Yes
- How the planning service works
- We work closely with the client from the start to ensure the required implementation meets their requirements. We assign a team, and a technical lead to work with the client's team.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- TuServ
Training
- Training service provided
- Yes
- How the training service works
- We provide appropriate training to ensure our customers can manage tuServ when hosted in the cloud.
- Training is tied to specific services
- Yes
- Services the training service works with
- TuServ
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Work with customer to look at current tuServ implementation and assess how to deploy a suitably sized variant of the system to the cloud.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- TuServ
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of the deployment process, we perform load testing of every tuServ system to make sure it meets customer scalability requirements, and share the results with the customer.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
TuServ.
We provide a technical account manager. The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time. Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement. Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement. Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.
Service scope
- Service constraints
- Normal support would only be available remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide a technical account manager. This support is included within the license cost. The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time. Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement. Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement. Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £950 to £1,150 a person a day
- Discount for educational organisations
- No