This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Black Marble Limited are still valid.
Black Marble Limited

tuServ Services

tuServ enables officers to access secure evidentiary correct data systems from a single point. Running on both mobile phones and tablet computers, officers can be equipped with the most appropriate device without sacrificing functionality. Extensive backend systems, including legacy systems, are accessible from a common user interface.

Features

  • Defining System Requirements for tuServ.
  • Technical assistance in the implementation of prerequisites and system requirements.
  • Knowledge transfer for the management of the system.
  • Train the trainer.
  • Customising the system to meet specific client requirements.
  • Defining and developing specific processes.
  • Integrating with existing LoB applications.

Benefits

  • Ensures the client's infrastructure is suitable for tuServ.
  • Ensure the client has the most appropriate processes in place.
  • Ensure the the optimal implementation of tuServ.

Pricing

£950 to £1,150 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

4 3 0 9 6 1 8 7 1 9 3 8 6 3 2

Contact

Black Marble Limited Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com

Planning

Planning service
Yes
How the planning service works
We work closely with the client from the start to ensure the required implementation meets their requirements. We assign a team, and a technical lead to work with the client's team.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
TuServ

Training

Training service provided
Yes
How the training service works
We provide appropriate training to ensure our customers can manage tuServ when hosted in the cloud.
Training is tied to specific services
Yes
Services the training service works with
TuServ

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Work with customer to look at current tuServ implementation and assess how to deploy a suitably sized variant of the system to the cloud.
Setup or migration service is for specific cloud services
Yes
List of supported services
TuServ

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As part of the deployment process, we perform load testing of every tuServ system to make sure it meets customer scalability requirements, and share the results with the customer.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
TuServ.

We provide a technical account manager. The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time. Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement. Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement. Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.

Service scope

Service constraints
Normal support would only be available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a technical account manager. This support is included within the license cost. The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time. Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement. Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement. Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£950 to £1,150 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.