Open Place Directory
Facilitates crowdsourcing & quality assurance of ‘Open Referral UK’ data standard for local services, available through Open API’s for service directory, social prescribing, local offer, SEND etc. Can use any taxonomy. Service Provider, Volunteers and Link Workers collaborate to capture community assets & services. Meta-data provides data quality assurance provenance.
Features
- Fully responsive open directory solution, co-developed with local authorities
- Roles include Service Assurer, Service Provider and Data Collection Volunteer
- Easily search existing services and submit new service data
- Easily create and submit services by uploading leaflet images
- Assurers validate services submitted by volunteers prior to publication
- Workflow and dashboards support workload management for Assurers and Providers
- Easily tag services, to make searching and filtering more effective
- Supports Open Referral UK Data Standard for consistency across boundaries
- Open API integrates with other open-data platforms and applications
- Assurers and Providers can exchange messages to support quality assurance
Benefits
- Reduce costs by collecting, tagging and assuring data once
- Improve data quality by focusing resources on data assurance
- Open data removes need for public sector to develop apps
- Data standards remove issues such as data quality and duplication
- Capture management information of supply, demand and effectiveness
- A cost-effective, scalable solution for all local places
- Frontline benefits and efficiencies, reliable data available to many applications
- Improve citizen outcomes by stimulating the market for digital signposting
- Target help and personalise selfservice with higher quality service data
- Reduce statutory services demand, encouraging earlier access to support services
Pricing
£18,750 an instance a year
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
4 3 0 6 6 7 7 1 0 6 9 7 6 3 3
Contact
Placecube Ltd
Jenny Dias
Telephone: 020 8895 6756
Email: jenny.dias@placecube.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Digital Place
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Computer with a browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority
Level Acknowledge Receipt (2)
1 08:00 –18:00 1 clock hour
2 08:00 –18:00 2 business hours
3 08:00 –18:00 2 business hours
4 08:00 –18:00 24 business hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Level 1 Support
Level 2 Support
Level 3 Support
Level 4 Support
Placecube provide a dedicated web-based support desk, available from 09.00-17.00, normal business days as standard. Telephone, on-site or 24/7 extended support service can be made available at extra cost. Our support team consists of highly skilled, experienced professionals, who can help troubleshoot any problems.
We also have an expert technical and content team who will optimise your Directory and build your in-house skills. Additional training beyond the standard described above is available at extra cost. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Upon initiation of the service, Placecube consultants will work with you to discuss your specific on-boarding needs and solution requirements. An initial on-boarding assessment will be conducted using virtual meeting facilities, and further discussions can take place either virtually or in-person, as required. The on-boarding session will include a walk-through of the service, demonstrating the various administrative and end-user interfaces.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- In the event that you no longer wish to use the service, Placecube can provide an encrypted archive of all client-owned data stored within the platform.
- End-of-contract process
-
Should the Customer choose not to renew the contract with Placecube:
Placecube can provide the following:
• A full encrypted export of all data held in the customer's Digital Place instances (both Production and Non-Production). This will consist of a relational database, and a file system archive.
• Key or credentials to decrypt the data export.
• A list of the deployed Digital Place modules and their version numbers.
• A source code export of any modules or customisations developed specifically for the customer.
• The exact version number of any underlying open source software (e.g. Liferay DXP, Elasticsearch).
• A set of written instructions for how to build and restore the customer's environment(s).
The customer will need to:
• Update any customer-controlled DNS records that point to Digital Place
• Terminate any site-to-site VPN connections to the Digital Place infrastructure
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- NONE
- Service interface
- Yes
- Description of service interface
- Access through web browser over the internet
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Third party testing, customer testing, internal testing
- API
- Yes
- What users can and can't do using the API
- Through the API, users can view, create, edit and delete any entity their user account has permissions to perform those actions on.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Colour scheme, logos, pages, navigation, features, forms, and content can be customised.
Scaling
- Independence of resources
- Proactive monitoring and auto-scaling
Analytics
- Service usage metrics
- Yes
- Metrics types
- All login requests and end user contribution activity.
- Reporting types
- API access
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Encryption of all physical media
- Other
- Other data at rest protection approach
- All data encrypted at rest using AES-256.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- The platform provides built-in export tools for users to download a compressed archive of data.
- Data export formats
- Other
- Other data export formats
- LAR (ZIP)
- Data import formats
-
- CSV
- Other
- Other data import formats
- LAR (ZIP)
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
We aim to provide at least a 99.9% uptime service availability level. The service is fully resilient, with no single points of failure throughout the technology stack. The service comes with a 4-hour recovery time objective (RTO) and a 24-hour recovery point objective (RPO). This means that in the event of a major loss of infrastructure, the service would be available again within 4 hours, with a data loss of no more than 24 hours.
Availability excludes agreed scheduled maintenance events, customer-caused or third party-caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events. Any service-impacting planned maintenance work is always performed outside of UK business hours, with adequate notification to our clients.
We take nightly backups of all operating system and user data, with a 35-day backup retention as standard - Approach to resilience
- Redundancy across all application tiers, spread across multiple physical data centers.
- Outage reporting
- Support platform where service outages are reported and customers are added to the ticket and emailed the details.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Role-based access control
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS by Bureau Veritas
- ISO/IEC 27001 accreditation date
- 12/10/2010
- What the ISO/IEC 27001 doesn’t cover
- Physical location, which is covered by Hosting Partner
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
We follow ISO standards and processes. Placecube have a policy and manual set that all staff must accept sign and adhere to.
The organisation leadership team commit its support to the ISMS and empower the Chief Security Officer to undertake any steps necessary to achieve the objectives of this policy and will ensure that its information security management practices are suitable for:
• Confidentiality of information.
• Integrity of information and services are maintained.
• Availability of information and services are maintained.
• Regulatory and legislative requirements are met.
• Continuous improvements being made to the Information Security Management System.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. Placecube are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £18,750 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- No