Moriyama

Umbraco Cloud Hosting

Moriyama host websites in Azure, Amazon EC2 and other private cloud providers. Our turnkey solution allows Umbraco to be load balanced in Azure websites and allows your website to be automatically scaled to handle additional capacity during a spike in traffic.

Features

  • cloud hosting
  • autoscaling

Benefits

  • umbraco gold partner
  • azure specialist

Pricing

£2000 to £5000 per instance per year

Service documents

G-Cloud 11

429319626772092

Moriyama

Darren Ferguson

+44 (0)203 745 4285

info@moriyama.co.uk

Service scope

Service scope
Service constraints N/A
System requirements
  • Umbraco
  • ASP.NET

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our SLA is available on request
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our SLA document is included in our profile.

Support is 9 to 5 UK business hours - excluding weekends and public holidays.

Our SLA includes target resolution and response time depending upon incident priority.

A priority 1 issue is resolved within 4 hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our training services are documented on our website.

Our onboarding process includes initial deployment to the infrastructure.
Service documentation No
End-of-contract data extraction Database backups and file system backups can be requested - or accessed directly by the customer.
End-of-contract process Services may be handed over to the customer if they engage in a billing agreement with the hosting provider e.g. Microsoft Azure - else resources can be de-provisioned at no extra cost

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Customer can choose a shared of fully isolated environment
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
  • Virtual machines
Backup controls Backup schedule agreed with customer.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We pass the SLA of the hosting provider (e.g. Microsoft Azure) to the customer.
Approach to resilience We use Microsoft Azure - multiple region failover is available upon request.
Outage reporting We send email alerts to our customer upon outage - and they can request regular uptime reports from our support team

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels We use Azure AD B2C to secure customer accounts.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our policy document is available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use git to version control our deployments.

We use TeamCity to build, deploy and rollback releases.

We use Microsoft tools to ensure code quality - including unit tests.

We use Octopus deploy to deliver releases to environments.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have any inhouse automated tool for scanning for, and reporting vulnerabilities.

We patch criticial issues on the of reports.

We use external tools and vendor bulletins to watch for new vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our inhouse tool will monitor and track authentication and login attempts - and report any suspicious activity.
Incident management type Supplier-defined controls
Incident management approach Incident reporting is through our in house support system.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £2000 to £5000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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