Moriyama

Umbraco Cloud Hosting

Moriyama host websites in Azure, Amazon EC2 and other private cloud providers. Our turnkey solution allows Umbraco to be load balanced in Azure websites and allows your website to be automatically scaled to handle additional capacity during a spike in traffic.

Features

  • cloud hosting
  • autoscaling

Benefits

  • umbraco gold partner
  • azure specialist

Pricing

£2000 to £5000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

4 2 9 3 1 9 6 2 6 7 7 2 0 9 2

Contact

Moriyama

Darren Ferguson

+44 (0)203 745 4285

info@moriyama.co.uk

Service scope

Service constraints
N/A
System requirements
  • Umbraco
  • ASP.NET

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our SLA is available on request
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our SLA document is included in our profile.

Support is 9 to 5 UK business hours - excluding weekends and public holidays.

Our SLA includes target resolution and response time depending upon incident priority.

A priority 1 issue is resolved within 4 hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our training services are documented on our website.

Our onboarding process includes initial deployment to the infrastructure.
Service documentation
No
End-of-contract data extraction
Database backups and file system backups can be requested - or accessed directly by the customer.
End-of-contract process
Services may be handed over to the customer if they engage in a billing agreement with the hosting provider e.g. Microsoft Azure - else resources can be de-provisioned at no extra cost

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Customer can choose a shared of fully isolated environment
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Databases
  • Virtual machines
Backup controls
Backup schedule agreed with customer.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We pass the SLA of the hosting provider (e.g. Microsoft Azure) to the customer.
Approach to resilience
We use Microsoft Azure - multiple region failover is available upon request.
Outage reporting
We send email alerts to our customer upon outage - and they can request regular uptime reports from our support team

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
We use Azure AD B2C to secure customer accounts.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our policy document is available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use git to version control our deployments.

We use TeamCity to build, deploy and rollback releases.

We use Microsoft tools to ensure code quality - including unit tests.

We use Octopus deploy to deliver releases to environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have any inhouse automated tool for scanning for, and reporting vulnerabilities.

We patch criticial issues on the of reports.

We use external tools and vendor bulletins to watch for new vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our inhouse tool will monitor and track authentication and login attempts - and report any suspicious activity.
Incident management type
Supplier-defined controls
Incident management approach
Incident reporting is through our in house support system.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£2000 to £5000 per instance per year
Discount for educational organisations
No
Free trial available
No

Service documents

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