Bridgeall Limited

O365 & M365 - Migration, Deployment, Adoption & Support

O365, M365, SharePoint, Teams, PowerApps, migration, deployment, adoption, transformation and support services
Microsoft O365 is a cloud-based service that offers robust security, reliability, and user productivity. M365 from Bridgeall brings together Office 365, Windows 10, and Enterprise Mobility + Security.

Features

  • Cloud migration to O365 & M365 from legacy services
  • ProPlus,E1, E3 & E5 Licenses
  • Maximise your existing O365 licenses
  • Outlook, SharePoint, Teams, OneDrive, and Yammer
  • SharePoint Development and Office 365 integration services
  • Built for teamwork
  • Enterprise Mobility + Security with M365

Benefits

  • CSP Direct Pricing
  • Dedicated UK support for Office 365 and Microsoft 365
  • Increased employee collaboration and productivity with O365
  • Microsoft Guarantee 99.9% up-time for O365 & M365
  • Intuitive and user-friendly interface across applications
  • Mobile and offline access on any device
  • Meet legislative requirements

Pricing

£5 per user per month

Service documents

Framework

G-Cloud 11

Service ID

4 2 9 2 2 7 1 7 2 1 1 9 3 5 6

Contact

Bridgeall Limited

Brodie Shepherd

0141 212 6400

brodie.shepherd@bridgeall.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
• o365
• SharePoint
• PowerBI
• Skype for Business
• Project Management Office (PMO)
• Records Management
• .Net Development
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Windows Server
  • Dependency on appropriate licensing

User support

Email or online ticketing support
Email or online ticketing
Support response times
M-F 9-5pm
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Fair Start Scotland/DWP
Onsite support
Yes, at extra cost
Support levels
• Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily basis, as business requirements dictate
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Tailored to customer’s requirements
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Tailored to customer’s requirements
End-of-contract process
Tailored to customer’s requirements

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
NA
Service interface
Yes
Description of service interface
Set up through Change Management.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Office 365 applications work seamlessly with screen readers and keyboards on most devices.
Office 365 applications are designed with the requirements of EN 301 549, WCAG 2.0 AA and US Section 508 in mind.
API
Yes
What users can and can't do using the API
Users can use the API for the transfer of data and integration to other products.
All API services are agreed separately with customers in line with their requirements.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Subject to customer business requirements and Contract discussion

Scaling

Independence of resources
Backed by Microsoft's Investment and SLA's

Analytics

Service usage metrics
Yes
Metrics types
Office 365 reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure Managed Services, Consultancy and our own Software IPR

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Tailored to customer’s requirements
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99
Approach to resilience
Failover Data Centres - 3 across the UK.
Outage reporting
Public dashboard, API, email alerts, SMS

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Active Directory Services and Azure AD Connect
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV-GL
ISO/IEC 27001 accreditation date
25/01/2016
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Subject to the Return on Investement model ROI

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
ISO27001 and Cyber Security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:
• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Follow the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:
• Preparation
• Vulnerability scan
• Define remediating actions
• Implement remediating actions
• Rescan
We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.
Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available.

Critical Alerts
• Ping/Port Availability Checks
• HTTP on all sites
• SMTP Service Check
• Database Service Check
• URL Availability Check
Trend Alerts
• CPU Usage
• Memory Usage
• Storage Capacity
• Disk I/O
• Disk Read/Write Times
URL Response/Wait Times
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.
We provide the following activities:
Detection and recording
Classification and initial support
Investigation and diagnosis
Resolution and recovery
Tracking and communication.

Major Incident Process:
Follow procedures
Communication
Defines incident severities,
Escalations
Roles and responsibilities - internal and external organisations
Review process and issue a report - actions taken, lessons learned.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£5 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A 1 month free trial of Office 365 is available.
Link to free trial
https://products.office.com/en-gb/try

Service documents

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