Cross Domain Secure zone OFFICIAL
This service allows secure communication of sensitive data between our Assured and Elevated public cloud platforms, which are designed exclusively for the UK Public Sector. It is compliant with GDPR and is based in UK Crown hosting datacentres to ensure data sovereignty with full support free of charge.
Features
- Self-managed option supports complex and varied use-cases
- UKCloud-managed option supports simple and inspectable traffic flows
- Optimised for OFFICIAL - designed for OFFICIAL and OFFICIAL-SENSITIVE
- Green; based in UK facilities which offer market leading efficiency
- Create citizen facing services while maintain data security.
- Leverages readymade solutions to reduce infrastructure and compliance costs.
- Ensure you are meeting the required levels of solution compliance
- Cross-domain functionality: controlled access between internet and Elevated domains
- Evolve the service it to meet new and emerging needs.
Benefits
- Choose the solution that best fits your needs
- Support complex use-cases such as code migrations and video transfer
- Supports and enables the Government Digital Strategy
- Meet your environmental targets
- Provides a secure, flexible, method of transferring data between domains
- The Guard option is delivered a commodity template
- The Guard uses a standardised system architectures, reviewed by NCSC
- Cross Domain: Choose between ready-to-use managed Guard and Walled Garden
Pricing
£500 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at cloudsales@vysiion.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
4 2 8 8 6 0 8 3 3 1 8 1 1 5 3
Contact
Vysiion Ltd
Vysiion Public Sector Team
Telephone: 01249 446500
Email: cloudsales@vysiion.co.uk
Service scope
- Service constraints
- Planned and Emergency maintenance windows are identified in the service description. Customers must complete an assurance activity prior to service provision
- System requirements
- Browsers supporting flash and allowing download of JAVA applets
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The Vysiion service desk is 24/7/365 and depending on the SLA required can respond to incidents within 30 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Vysiion's support service includes Service Delivery Managers, support engineers and a 24/7 service desk and network operations centre. We can respond to incidents within 30 minutes and our service desk is 24/7.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- All new customers are assigned a Customer Success Manager that will provide proactive support and advise for the first 90 days. This also includes the assistance from devops and cloud architects to ensure the right solution is provisioned and maximised for the workloads, along with a range of user guides.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- Other
- Other documentation formats
-
- Video
- Audio
- Webinars/Webex
- Presentations
- End-of-contract data extraction
- The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF).
- End-of-contract process
- We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.
Using the service
- Web browser interface
- Yes
- Using the web interface
- A control panel is available allowing users to provision, manage and decommission various aspects of this service. It also allows users to interface with the UKCloud service management system including raising tickets and requests. The web interface also provides access to a comprehensive set of documentation and videos. Launch, manage and delete virtual network, compute and storage resources. Display network topology. Manage images including creation and recover of backups. Control access and security including key pairs, API access and floating IPs. Manage load balancers.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- The web interface is accessible using the most common web browsers and is delivered over various public and private networks including the internet, PSN, N3/HSCN and Janet. The web interface is protected by standards-based encryption, two-factor authentication and optionally IP address restrictions. The web interface is entirely HTML5 and does not require any auxilary plug-ins, therefore the web interface is accessible by any modern day desktop or mobile internet browser able to support secure HTTPS connections.
- Web interface accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as vCloud and OpenStack. These are compatible with tools such as Terraform and platforms such as AWS S3.
- API automation tools
-
- Ansible
- Chef
- SaltStack
- Terraform
- Puppet
- Other
- Other API automation tools
- Jenkins
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- Customers can fully manage their virtual infrastructure resources including compute, storage and networking, including management of virtual images, programmatically or manually via the CLI
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- In order to guarantee that users are not affected by the demands from other users, resource reservations and shares such as internet bandwidth shaping are used. In addition, the capacity planning team ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Memory
- Network
- Number of active instances
- Other
- Other metrics
-
- IP Management
- User quotas
- Backup Status & Availability
- VMOTION Events
- Reporting types
-
- API access
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- UKCloud
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Other
- Other data at rest protection approach
- Customers are encouraged to protect their own data using encryption technologies where only they have the decryption key. In this way, our customers are assured that their data can never be accessed by a third party.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- The service is able to backup virtual machines and data.
- Customers can redeploy their entire solution to different UKCloud regions.
- Backup controls
- Depending on the backup or replication service that the customer chooses, this can be done either via the API or the UKCloud portal
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Other
- Other protection between networks
-
We offer the choice of connecting:
• Via the internet using additional encryption such as TLS 1.2
• IPSec VPN tunnels
• Via private networks such as leased lines or MPLS
• Via public sector networks such as PSN, N3, Janet - Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Dedicated CAS-T circuits between each of the sites are used to ensure the protection of customer data in-flight. Additionally this data is encrypted within the Elevated OFFICIAL platform. All data flows are also subject to the protective monitoring service.
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
- Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
- Outage reporting
- All outages will be reported via the Service Status page and the notifications service within the UKCloud Portal. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Service Delivery Manager will proactively contact customers as appropriate.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
- Access restrictions in management interfaces and support channels
- Customers have the option to raise a support request via telephone, portal or email. Vysiion will always authenticate the identity of the user by validating known phone numbers, names and email addresses.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ACM
- ISO/IEC 27001 accreditation date
- 10/07/2016
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Vysiion is ISO27001 and Cyber Essentials Plus accredited and has a full suite of associated accredited information security policies that are managed and maintained by our Head of Business Services. We design and implement solutions which meet stringent security requirements and meet current industry standards as well as aligning with customers’ information policies and procedures to ensure we protect our customers’ systems and data from security breaches and cyber attacks. We continually monitor and review our security practices, working closely with officially appointed security advisors and accreditation bodies, and as such are very familiar with current legislation and standards, best-practice guidelines and the approaches required to protect UK government assets. Our employees are security cleared to enable them to deliver services to the highest information security requirements.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
We follow ITIL 3 aligned Change and Configuration processes for all changes
All changes to infrastructure and systems are managed through these processes ensuring that standardised methods and procedures are followed for all. The process ensures that all changes are formally assessed, authorised and controlled to minimise any adverse service impact.
Our Change Advisory Board assess and validates all Changes from a business, technical, security and delivery perspective, drawing on subject matter experts when required.
A Forward Schedule of Change is maintained. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
We utilise the MaxRM product for vulnerability monitoring, on receipt of an alert from the system it is immediately investigated by an engineer. Should any threat be identified it will be removed from the network to remove any risk of potential infection.
Critical patches will be tested on a sand-boxed device on receipt and once proven good deployed across the infrastructure in the most effective manner in order to achieve maximum cover with minimum business impact .
Information about potential threats is via suppliers ie notification from Microsoft - Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Where protective monitoring services are required, Vysiion work with a trusted third party to deliver these processes.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Vysiion has a well-defined ITIL 3 aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- UKCloud
- How shared infrastructure is kept separate
- At the compute/storage layer, consumers are separated via robust hypervisor controls based on VMware vSphere technology. This solution has been previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service provider.
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £500 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at cloudsales@vysiion.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.