Finworks Gamification and Games Platform
Finworks Gamification and Games Platform allows organisations to rapidly integrate gamification elements into existing business processes and rapidly deploy custom games as part of a wider audience, citizen, customer or employee engagement strategy. The platform enables organisations without gamification and games experience to tap into this key strategic tool.
Features
- Add gamification to existing audience experiences quickly and easily
- Dynamically deploy games portfolios to target audiences
- Manage the deployment and exposure of games portfolios
- Deploy custom games/gamification elements with ease
- Use machine learning to personalise game exposure / recommendations
- Create targeting algorithms that are sensitive to the users persona
- Easily explore and manage gamification / game effectiveness
Benefits
- Gain deeper audience/citizen/student/customer/employee engagement
- Discover deeper insights into audience behaviour
- Uncover new behavior dimensions for deeper engagement
- Help audiences learn new behaviours
- Use gamification/games as a strategic tool
- Use gamification/games portfolios to drive complex behaviour changes
- Use gamification/games portfolios to engage hard to engage audiences
Pricing
£3,400 an instance a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
4 2 8 7 4 5 8 4 0 2 3 3 0 8 3
Contact
Fincore Limited
Mike Ellis
Telephone: +44 (0)207 397 0620
Email: government@fincore.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- Please see our Service Definition document for details of the service. This includes a section on customer technical requirements and also details support and maintenance arrangements
- System requirements
-
- Browser as per our browser specifications
- Reasonably modern PC/mobile device
- Sufficient bandwidth to access the service
- Sufficient bandwidth to process data if in separate data centre
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- In accordance with an agreed support SLA. Normally within 1 Hour on Weekdays between 9 am and 5pm but can cover 24/7/365.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Tested with standard browsers.
- Onsite support
- Yes, at extra cost
- Support levels
- We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements. Support is provided by an expert team, and we have a reputation for building systems that in any case are easy to use and require little support. Please see our Service Definition document and Pricing for further details of our support arrangements
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Our service is designed to be extremely easy to use, to the extent that some customers do not feel any need to train their staff to use it. We can however provide training, train-the-trainer support for in-house training, and relevant documentation as needed. We can also provide a full range of onboarding, configuration and other implementation services. Please see our Service Definition and Pricing documents for details
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Finworks can provide an extract of the database in XML, CSV or ODF format and any stored files in their provided document format. Alternatively, users can directly extract all customer data and files using the service's API
- End-of-contract process
- Please see the Exit Plan section of our Service Definition document
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Our mobile service is provided through responsive design. All core features can be used on mobile devices that meet the browser requirements, but certain functions (e.g. where large amounts of data need to be viewed on screen) are best undertaken on a PC or tablet with a suitable screen size
- Service interface
- Yes
- Description of service interface
- All key capabilities can be accessed and integrated through our service interface. This allows seamless integration with other services, platforms, websites, apps and applications.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Tested with standard browsers.
- API
- Yes
- What users can and can't do using the API
- The service provides a RESTful Application Programming Interface (API) which allows programmatic control of any user and service management function. This includes creating, updating and extracting data (all customer data can be extracted or input using the APIs); (ii) creating and modifying queries, process flows, triggers, transformations, layouts and other objects important to system and user experience; and (iii) programmatic control of system and user management including operational monitoring. All the API calls are documented in a repository with HTML views and pdf print capabilities, with relevant sample calls and example code to aid comprehension . A test suite, or 'sandbox', can be made available as needed
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The service provides broad data management capabilities that can be very extensively configured and customised by users
Scaling
- Independence of resources
- Customers have a dedicated instance of our service and a dedicated virtual machine(s), network and storage resources which can be adjusted as needed by the customer. Monitoring and planning services are available to assist with adapting to changing resource requirements. All transactions are queued to allow the system to regulate service quality. Individual transactions can also be limited to a maximum resource requirements usage. Users and user groups can also be limited to resource quotas
Analytics
- Service usage metrics
- Yes
- Metrics types
- We usually define a custom set of metrics with our customers as we can extract a very broad range of data from: (i) our application; (ii) our hosting environments; and (iii) our support systems. N.B. Our workflow system provides visualisation of process cycle times and bottlenecks
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- We apply a defence in depth approach to the hosting environments we provide
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Our application has extensive data export capabilities that can be used to export all customer data and files. There is also an extensive API suite that provides similar capabilities
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- XML
- JSON
- SPARK PARQUET FILES
- TXT
- DOC
- DOCX
- XLS
- XLSX
- JPG & PNG
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- XML
- TXT
- JPG
- PNG
- DOC
- DOCX
- XLS
- XLSX
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- IP address whitelisting can be applied to customers. Where applicable, highly sensitive data could also be shipped in an encrypted format (in addition to transmission using TLS)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- We apply a defence in depth approach within the hosting environments we provide
Availability and resilience
- Guaranteed availability
- Depending on the hosting and support arrangements in place, we can offer SLA-governed availability levels of up to 99.9% (excluding scheduled downtime) with associated service credits
- Approach to resilience
- We offer a range of resilience options. Please see our Service Definition document
- Outage reporting
- We agree outage reporting arrangements flexibly with individual customers to fit in with their own processes
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- Access over government networks could also easily be provided; all the necessary security provisions are already in place. Likewise, identity federation would be easy to provide and is on our roadmap for delivery over the G-Cloud 9 framework period
- Access restrictions in management interfaces and support channels
- For our standard service, the Microsoft Azure Management Portal is used to manage the Azure accounts and requires 2 factor authentication. Support access to the Azure infrastructure and servers is via 2-factor authentication across a VPN connection. This VPN is established using public key authentication. Username and password are required for access into the active directory domain. Where hosting with an alternative cloud provider or on premise is requested, access arrangements will be agreed with the customer
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Other
- Description of management access authentication
- This is secured through two factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- 21/9/16
- What the ISO/IEC 27001 doesn’t cover
- All Fincore's activities are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials scheme
- Information security policies and processes
- Fincore is accredited to the ISO27001 ISMS standard, with a regular programme of internal and external (independent) audit to monitor and maintain compliance. Fincore is also accredited to the ISO9001 quality management standard, and is registered with the Information Commissioner's Office for data protection
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Every customer fully controls the configuration of their service-instances. When Finworks makes changes behalf of customers: a business analyst will capture requirements to be implemented by trained specialists; a solution architect and our QA team review requirements prior to design, then review and test proposed detail configuration changes prior to deployment ensuring functional, SLA, and information security quality criteria are met. Change management processes for configuration changes are agreed with customers. For software development, our assured SaaS development process follows best practice standards for robust, secure trusted cloud software. Customers are key in every step of our innovation process
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- We undertake threat reviews when we make changes to our software or infrastructure and when new threats are made public. We carry out regular penetration testing and our CSO monitors security information sources. Our VP Engineering is responsible for addressing any vulnerabilities identified. The speed of patching is proportionate to the level of threat identified
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- We have an IDS/IPS in place and anti-malware software on all Windows servers. We collate log files centrally from all relevant system components, and these are reviewed daily by the devops team. When unusual activity is identified, it is escalated to our VP Engineering who, in consultation with our CSO, will determine the appropriate course of action. Uptrends and Microsoft's Azure's Operations Management System and Security Centre are also used for monitoring
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- When incidents occur, they are triaged by a Service Manager who co-ordinates the response in accordance with our ISO27001 policies and procedures. Our team and customers may report incidents by phone or email, or enter them directly into our helpdesk system. Major incidents will be escalated immediately to Director level. The Service Manager provides regular updates and an incident report on resolution
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £3,400 an instance a month
- Discount for educational organisations
- Yes
- Free trial available
- No