G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with Fincore Limited are still valid.
Fincore Limited

Finworks Gamification and Games Platform

Finworks Gamification and Games Platform allows organisations to rapidly integrate gamification elements into existing business processes and rapidly deploy custom games as part of a wider audience, citizen, customer or employee engagement strategy. The platform enables organisations without gamification and games experience to tap into this key strategic tool.

Features

  • Add gamification to existing audience experiences quickly and easily
  • Dynamically deploy games portfolios to target audiences
  • Manage the deployment and exposure of games portfolios
  • Deploy custom games/gamification elements with ease
  • Use machine learning to personalise game exposure / recommendations
  • Create targeting algorithms that are sensitive to the users persona
  • Easily explore and manage gamification / game effectiveness

Benefits

  • Gain deeper audience/citizen/student/customer/employee engagement
  • Discover deeper insights into audience behaviour
  • Uncover new behavior dimensions for deeper engagement
  • Help audiences learn new behaviours
  • Use gamification/games as a strategic tool
  • Use gamification/games portfolios to drive complex behaviour changes
  • Use gamification/games portfolios to engage hard to engage audiences

Pricing

£3,400 an instance a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

4 2 8 7 4 5 8 4 0 2 3 3 0 8 3

Contact

Fincore Limited Mike Ellis
Telephone: +44 (0)207 397 0620
Email: government@fincore.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Please see our Service Definition document for details of the service. This includes a section on customer technical requirements and also details support and maintenance arrangements
System requirements
  • Browser as per our browser specifications
  • Reasonably modern PC/mobile device
  • Sufficient bandwidth to access the service
  • Sufficient bandwidth to process data if in separate data centre

User support

Email or online ticketing support
Email or online ticketing
Support response times
In accordance with an agreed support SLA. Normally within 1 Hour on Weekdays between 9 am and 5pm but can cover 24/7/365.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tested with standard browsers.
Onsite support
Yes, at extra cost
Support levels
We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements. Support is provided by an expert team, and we have a reputation for building systems that in any case are easy to use and require little support. Please see our Service Definition document and Pricing for further details of our support arrangements
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our service is designed to be extremely easy to use, to the extent that some customers do not feel any need to train their staff to use it. We can however provide training, train-the-trainer support for in-house training, and relevant documentation as needed. We can also provide a full range of onboarding, configuration and other implementation services. Please see our Service Definition and Pricing documents for details
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Finworks can provide an extract of the database in XML, CSV or ODF format and any stored files in their provided document format. Alternatively, users can directly extract all customer data and files using the service's API
End-of-contract process
Please see the Exit Plan section of our Service Definition document

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our mobile service is provided through responsive design. All core features can be used on mobile devices that meet the browser requirements, but certain functions (e.g. where large amounts of data need to be viewed on screen) are best undertaken on a PC or tablet with a suitable screen size
Service interface
Yes
Description of service interface
All key capabilities can be accessed and integrated through our service interface. This allows seamless integration with other services, platforms, websites, apps and applications.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Tested with standard browsers.
API
Yes
What users can and can't do using the API
The service provides a RESTful Application Programming Interface (API) which allows programmatic control of any user and service management function. This includes creating, updating and extracting data (all customer data can be extracted or input using the APIs); (ii) creating and modifying queries, process flows, triggers, transformations, layouts and other objects important to system and user experience; and (iii) programmatic control of system and user management including operational monitoring. All the API calls are documented in a repository with HTML views and pdf print capabilities, with relevant sample calls and example code to aid comprehension . A test suite, or 'sandbox', can be made available as needed
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service provides broad data management capabilities that can be very extensively configured and customised by users

Scaling

Independence of resources
Customers have a dedicated instance of our service and a dedicated virtual machine(s), network and storage resources which can be adjusted as needed by the customer. Monitoring and planning services are available to assist with adapting to changing resource requirements. All transactions are queued to allow the system to regulate service quality. Individual transactions can also be limited to a maximum resource requirements usage. Users and user groups can also be limited to resource quotas

Analytics

Service usage metrics
Yes
Metrics types
We usually define a custom set of metrics with our customers as we can extract a very broad range of data from: (i) our application; (ii) our hosting environments; and (iii) our support systems. N.B. Our workflow system provides visualisation of process cycle times and bottlenecks
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
We apply a defence in depth approach to the hosting environments we provide
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Our application has extensive data export capabilities that can be used to export all customer data and files. There is also an extensive API suite that provides similar capabilities
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • PDF
  • JSON
  • SPARK PARQUET FILES
  • TXT
  • DOC
  • DOCX
  • XLS
  • XLSX
  • JPG & PNG
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML
  • TXT
  • PDF
  • JPG
  • PNG
  • DOC
  • DOCX
  • XLS
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IP address whitelisting can be applied to customers. Where applicable, highly sensitive data could also be shipped in an encrypted format (in addition to transmission using TLS)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
We apply a defence in depth approach within the hosting environments we provide

Availability and resilience

Guaranteed availability
Depending on the hosting and support arrangements in place, we can offer SLA-governed availability levels of up to 99.9% (excluding scheduled downtime) with associated service credits
Approach to resilience
We offer a range of resilience options. Please see our Service Definition document
Outage reporting
We agree outage reporting arrangements flexibly with individual customers to fit in with their own processes

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Access over government networks could also easily be provided; all the necessary security provisions are already in place. Likewise, identity federation would be easy to provide and is on our roadmap for delivery over the G-Cloud 9 framework period
Access restrictions in management interfaces and support channels
For our standard service, the Microsoft Azure Management Portal is used to manage the Azure accounts and requires 2 factor authentication. Support access to the Azure infrastructure and servers is via 2-factor authentication across a VPN connection. This VPN is established using public key authentication. Username and password are required for access into the active directory domain. Where hosting with an alternative cloud provider or on premise is requested, access arrangements will be agreed with the customer
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
This is secured through two factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
21/9/16
What the ISO/IEC 27001 doesn’t cover
All Fincore's activities are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials scheme
Information security policies and processes
Fincore is accredited to the ISO27001 ISMS standard, with a regular programme of internal and external (independent) audit to monitor and maintain compliance. Fincore is also accredited to the ISO9001 quality management standard, and is registered with the Information Commissioner's Office for data protection

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Every customer fully controls the configuration of their service-instances. When Finworks makes changes behalf of customers: a business analyst will capture requirements to be implemented by trained specialists; a solution architect and our QA team review requirements prior to design, then review and test proposed detail configuration changes prior to deployment ensuring functional, SLA, and information security quality criteria are met. Change management processes for configuration changes are agreed with customers. For software development, our assured SaaS development process follows best practice standards for robust, secure trusted cloud software. Customers are key in every step of our innovation process
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We undertake threat reviews when we make changes to our software or infrastructure and when new threats are made public. We carry out regular penetration testing and our CSO monitors security information sources. Our VP Engineering is responsible for addressing any vulnerabilities identified. The speed of patching is proportionate to the level of threat identified
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have an IDS/IPS in place and anti-malware software on all Windows servers. We collate log files centrally from all relevant system components, and these are reviewed daily by the devops team. When unusual activity is identified, it is escalated to our VP Engineering who, in consultation with our CSO, will determine the appropriate course of action. Uptrends and Microsoft's Azure's Operations Management System and Security Centre are also used for monitoring
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
When incidents occur, they are triaged by a Service Manager who co-ordinates the response in accordance with our ISO27001 policies and procedures. Our team and customers may report incidents by phone or email, or enter them directly into our helpdesk system. Major incidents will be escalated immediately to Director level. The Service Manager provides regular updates and an incident report on resolution

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3,400 an instance a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.