ARES Software UK Ltd

ARES PRISM Software Hosting by UKCloud

Compute Intensive Infrastructure is for large-scale compute-intensive workloads such as Grid Engines, High Performance compute and Massively Parallel Processing, with long term requirements. It is a cost effective, highly scalable infrastructure utilising large amounts of processor cores and memory connected to all the key OFFICIAL networks Internet/PSN/ N3/HSCN and Janet.

Features

  • Internet-connected Assured OFFICIAL security domain
  • Extensive independent testing and validation of assurance
  • Connected to PSN Assured, PSN Protect, N3/HSCN, JANET and Internet
  • Scalable high-throughput compute with large amounts of cores and memory
  • Optimised for Grid Engines, High Performance Compute,Massively Parallel Processing

Benefits

  • Low cost – effective price from 5p per core hour
  • Highest assurance from 100% UK sovereign cloud platform
  • Available exclusively to UK public sector organisations
  • Proven solution for Genomics, Life Sciences and Medical Research
  • Connected to UK public sector communities

Pricing

£5 per user per hour

Service documents

G-Cloud 10

428436247338411

ARES Software UK Ltd

Lateef Daly

07800 665049

ldaly@aresprism.com

Service scope

Service scope
Service constraints Default mode for DRS is set to manual mode. HA admission control is not enabled. Uses techniques for reducing the activity of live migration (vMotion). Workloads are more likely to be disrupted during planned maintenance
System requirements
  • Customers will require a workload management tool (e.g. Grid Engine)
  • Management tool to distribute workload across multiple VMs within cluster
  • Management tool to automatically recover from individual failure of VMs
  • VMs must be identically configured and programmatically provisioned
  • Use a configuration management tool such as Puppet or SaltStack
  • Connectivity via the DDoS-protected internet or a government secure network

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets are responded to on a priority basis. We aim to respond to ALL initial questions within 15 minutes during normal business hours and High Severity tickets will be answered 24/7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Slack is accessible via any web browser that supports HTML5 and is also accessible programmatically via its API. Alternatively, Slack can be used via its own desktop client.
Onsite support Yes, at extra cost
Support levels UKCloud's standard support includes Customer Success Managers, Technical Account Managers, support engineers and a 24/7 Network Operations Centre. We aim to respond to ALL incidents within 15 minutes between 08:00-20:00 every weekday.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are assigned a Customer Success Manager that will provide proactive support and advise for the first 90 days. This also includes the assistance from devops and cloud architects to ensure the right solution is provisioned and maximized for the workloads, along with a range of user guides.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF).
End-of-contract process We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction.  We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Using the service
Web browser interface Yes
Using the web interface We provide a control panel allowing users to provision, manage and decommission various aspects of this service. It also allows users to interface with the UKCloud service management system including raising tickets and requests. The web interface also provides access to a comprehensive set of documentation and videos. Launch, manage and delete virtual network, compute and storage resources. Display network topology. Manage images including creation and recover of backups. Control access and security including key pairs, API access and floating IPs. Manage load balancers.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing None
API Yes
What users can and can't do using the API You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as vCloud and OpenStack. These are compatible with tools such as Terraform and platforms such as AWS S3.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats Open API (also known as Swagger)
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as vCloud and OpenStack. These are compatible with tools such as Terraform and platforms such as AWS S3.

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Compute Intensive Infrastructure is not a single tenant environment, where the service is not affected by the demands from other users. The capacity planning team focuses on connectivity concerns and usage in terms of all resources are constantly monitored and increased accordingly to demand.
Usage notifications Yes
Usage reporting API

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Software Hosting

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Depending on the backup or replication service that the customer chooses, this can be done either via the API or the UKCloud portal.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.90%
Approach to resilience A number of options enable you to build resilience into your applications. We offer Compute Intensive Infrastructure from two geographically distinct sites, both located in the UK and separated by over 100km for excellent geo-diversity.
Outage reporting All outages will be reported via the Service Status page and the notifications service within the UKCloud Portal.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the designated Technical Account Manager will proactively contact customers as appropriate.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restriction testing frequency At least once a year
Management access authentication Public key authentication (including by TLS client certificate)
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security governance provided by hosting provider.
Information security policies and processes Information security policies and processes provided by hosting provider

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change management approach provided by hosting provider.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management approach provided by hosting provider.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective monitoring approach provided by Hosting provider.
Incident management type Supplier-defined controls
Incident management approach Incident Management provided by hosting provider.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £5 per user per hour
Discount for educational organisations Yes
Free trial available Yes
Description of free trial NA
Link to free trial https://ukcloud.com/free-trial-sign-up

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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