Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities.
- Multi-party Instant messaging (IM).
- Presence indicator to show availability, integrated with calendar.
- Schedule ad-hoc and time specific calls and conferences 10,000 attendees.
- Contact and distribution list details, including photos.
- Desktop sharing and application sharing, with presenter controls
- File sharing.
- Multi party Voice calling.
- Multi party Video sessions with H.264 support
- IM and Presence federation with external organisations
- Session recording and playback.
- Collaborate on a 1:1 or 1:many basis.
- Live broadcast meetings 10,000 attendees with recording, audience interaction, translation
- Share content to various devices.
- Share content externally, as well as internally.
- Send instant messages.
- Schedule web conferences on an ad hoc/set time basis.
- Get more context with video calls.
- Escalate instant message to audio/video call with file sharing.
£1.56 to £3.84 per unit per month
- Education pricing available
- Free trial available
Gaia Technologies Plc
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Microsoft Secure Productive Enterprise E3
Microsoft Secure Productive Enterprise E3
Office 365 Enterprise E5
Office 365 Enterprise E5
|Cloud deployment model||Public cloud|
|Service constraints||Our Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx|
|System requirements||See https://products.office.com/en-GB/office-system-requirements|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Critical: Available 24/7, response in 1 hour.
High: 24/7 next day for Enterprise.
See also https://products.office.com/en-us/business/office-365-for-business-support-options
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx|
|Support available to third parties||No|
Onboarding and offboarding
The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working.
|End-of-contract data extraction||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|End-of-contract process||Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer owns its data. Microsoft acts as Data Processor. For more see http://trustoffice365.com/|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|What users can and can't do using the API||The full API details are avilable online at dev.office.com|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||Please see https://technet.microsoft.com/en-us/office/dn788774.aspx|
|Independence of resources||Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249|
|Service usage metrics||Yes|
|Metrics types||Please see the Business admins section found here https://support.office.com/en-gb|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Other data at rest protection approach||For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|Data export formats||
|Other data export formats||See https://products.office.com/en-us/business/office-365-online-data-portability|
|Data import formats||
|Other data import formats||Please see http://fasttrack.microsoft.com/office/onboard/50|
|Data protection between buyer and supplier networks||
|Other protection between networks||
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web.
See also http://aka.ms/Office365CE
|Data protection within supplier network||
|Other protection within supplier network||Please see http://aka.ms/Office365TI and http://aka.ms/Office365CE|
Availability and resilience
|Approach to resilience||Please see http://aka.ms/Office365DR|
Office 365 reports outages via the service status portal
Alert or Mobile Application
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.
Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.
Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.
MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.
|Access restrictions in management interfaces and support channels||
Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||19/10/2016|
|What the ISO/IEC 27001 doesn’t cover||Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||29/4/2016|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||
EU Model Clauses,
SASE16 SOC1 & SOC 2
|Information security policies and processes||The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Please see http://aka.ms/Office365SIM|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Please see http://aka.ms/Office365SIM|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£1.56 to £3.84 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||30 Day Trial of Office 365|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|