RSM Risk Assurance Services LLP

Survey, data gathering, questionnaire software (4questionnaires)

Questionnaire, survey and analysis software enables organisations to collect, analyse and report on data. Suitable for incident management, breach management tracking, impact assessments and internal control questionnaires (ICOs), stakeholder surveys with deployment to targeted distribution lists. Create remedial actions through integration with 4action. Interactive dashboard and reporting suite.

Features

  • Survey management tool
  • Create and deploy questionnaires
  • Anonymous or targeted distribution groups
  • Collect, analyse and report on data
  • Create remedial actions
  • Interactive dashboard
  • Reporting suite
  • Flexible survey and questionnaire design (stakeholder surverys, ICQs, COIs etc

Benefits

  • Manage deployment of questionnaires ensuring resulting actions are effectively handled
  • Surveys can be custom made
  • Review process can be included to create remedial actions needed
  • Administrator is assigned ownership of the survey
  • Owner can monitor and review the completed questionnaires
  • Owner can decide if remedial actions are needed
  • Owner assigns actions to most suitable official to deal with
  • Action is tracked via 4action allowing automatic alerting/tracking/reporting of completion
  • Seamless transition from survey/questionnaire, analysis of response and action creation

Pricing

£5000 per licence per year

Service documents

G-Cloud 11

426691502844505

RSM Risk Assurance Services LLP

Kat Styler

0121 214 3322

bidteam@rsmuk.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints that we are aware of.
System requirements JavaScript enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday 9am to 5pm.

Priority 1 - Highest
The whole application is unavailable, preventing the Customer continuing core application activities. Resolution time is 4 working hours.

Priority 2
Incidents which do not prevent the Customer continuing core application activities is 7 days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels There is one level of support. All support is done through the managed service desk. Implementations are supported by account managed and dedicated service delivery manager.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and user documentation is provided. Training can be bespoked to user requirements.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Excel
  • Word
End-of-contract data extraction All data can be extracted via reports.
End-of-contract process All data can be extracted via reports. Data will be retained for a defined period unless specifically requested by the customer. There is no additional charge for data retention or deletion.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation Custom text fields can be customised to meet customer requirements. Customisation is performed in the administration system.
Users with the necessary permission can perform the customisation.

Scaling

Scaling
Independence of resources We use a load balanced and scalable solution.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Physical data controls as governed by the ISO27001:2013 certification.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Standard reports can be used to extract data.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • Excel
  • Word
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks IP restrictions
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability target.

RSM UK's maximum liability for all claims made under this Agreement, however arising, including (without limitation) due to negligence, breach of contract, misrepresentation (excluding fraudulent misrepresentation) or for any other reason, shall be limited to a sum equal to 100% of the amount of the fees received by RSM UK under this Agreement.
Approach to resilience Available on request.
Outage reporting Any planned outages are communicated by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted through role management within the application. Some configuration interfaces are restricted to VPN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 09/01/2017
What the ISO/IEC 27001 doesn’t cover There are no elements of the hosted solution not covered by the certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The RSM IT Faculty have achieved ISO 27001:2013 certification and as such has an Information Security Policy in place which is reviewed at least annually. Guidance for all members of staff outlining the expected security activities and behaviours are addressed in the organisations terms and conditions of employment which are published on the Intranet. All staff whether permanent or temporary are aware of their obligations through agreeing to and signing their contracts of employment. In addition, acceptable use and IT policies are published within the staff handbook and on the intranet for ease of reference. Staff are also made aware of these policies during their initial induction. IT faculty staff as part of the ISO 27001 certification received Information Security staff presentations and a CBT to raise awareness and test their understanding.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Undisclosed
Vulnerability management approach Available on request
Protective monitoring type Undisclosed
Protective monitoring approach Available on request
Incident management type Undisclosed
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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