SRCL Limited T/A ERS Connect

Textburst

Textburst is a simple online SMS service that enables users to send and receive text messages to individuals or groups. Bulk upload contacts. Shorten and track links to websites. Send now or schedule for later. Live reporting and delivery status. Free keywords.

Features

  • Personalised Bulk SMS - merge name & custom fields
  • Two way text messaging - includes longnumbers and shortcodes
  • Manage contacts - bulk upload, blacklisting, free opt out
  • Direct UK messaging routes
  • Scheduled SMS
  • Simple online sign up - accessible via any connected device
  • Message templates & branding
  • Link tracking and shortening
  • Live reporting real time delivery status to handsets from networks
  • Free keywords on shared shortcodes and dynamic originators

Benefits

  • Low Cost - No up front costs to implement service
  • 24/7 access to online account
  • Easily deployed
  • Real time reporting available in different formats
  • Build mobile marketing database
  • Communicate with all contacts within seconds
  • Mobile Marketing Tool - Increase conversions 98% open rate
  • Business Continuity Support
  • Increased click through rate compared to email marketing
  • Expert mobile customer support

Pricing

£0.0165 to £0.05 per unit

Service documents

G-Cloud 9

426600325701984

SRCL Limited T/A ERS Connect

Tracey Hannan-Jones

0333 240 4900

queries@stericycle.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints All users must have access to the internet to gain access to their account.
System requirements
  • Internet connection
  • Opt in data

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 9am to 5pm Monday to Friday
Standard response time - Within 1 hour
Incident escalation process available
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We have an open chat facility for existing or potential new users to ask questions about our services.
Web chat accessibility testing None
Onsite support No
Support levels We offer a single level support to all customers via Email, Web Chat or Phone call into either the Customer Services or dedicated Account Manager. All requests are logged on our online ticketing system. Each request is dealt with by customer services and assigned to the relevant team. Each request has its own unique ticket reference number and a customers service or technical team member is allocated to your unique ticket for the duration of the query until resolved. You will also find self service support in the form of FAQ's, user password resets, guides and online purchase facility.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Textburst is a self provisioning service. Users can sign up for a free account online and add some free credit. If they need to receive as well as send messages then the user is also able to purchase a long number online. We have useful FAQ's and SMS guides to help users get started.
Service documentation No
End-of-contract data extraction This would be upon request. The data available would only be that which falls in the time frame of the data retention policy.
End-of-contract process We would require 30 days notice on the account. After 30 days all users need to be deleted by the main account holder and then the acount would be disabled.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The single site is responsive to work on both platforms.
Accessibility standards None or don’t know
Description of accessibility We have not performed accessibility testing.
Accessibility testing We have not performed accessibility testing.
API No
Customisation available No

Scaling

Scaling
Independence of resources We don't make any guarantee.

Analytics

Analytics
Service usage metrics Yes
Metrics types The service has real time reporting available in different formats.
Users can view delivery statistics for your text message campaigns, even if they’re being sent to thousands of contacts. Quickly see which messages are en route, delivered or expired.
You can choose to get 30 Minute Snapshots and Confirmation of Scheduled Sends email notifications sent straight to your inbox.
If a link is sent within a message users can see who clicked it. Whenever you include a link in a text message, it is auto-shortened and tracked. Users can see each link clicked in sent message stats.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There is no service data export facility available.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Json
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA available upon request
Approach to resilience Available on request.
Outage reporting In the case of a planned outage we would email all customers as well as a blog on the website.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We restrict access by username and password.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self Certified
PCI DSS accreditation date 18/03/2016
What the PCI DSS doesn’t cover Our self-certification covers all mediaburst activities within SRCL.
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are currently working towards ISO27001. We do have PCI/DSS self certification.
Information security policies and processes We have an information security policy and we are working towards ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change management processes are being put in place as we are working towards ISO27001
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular vulnerability scans.
Regular security patches applied.
Industry standard security feeds used for threat assessment.
Working towards ISO27001.
Protective monitoring type Undisclosed
Protective monitoring approach Do not publicly disclose protective monitoring.
Working towards ISO27001.
Incident management type Supplier-defined controls
Incident management approach Processes defined by group level incident management process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.0165 to £0.05 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial You can sign up for a free account and this includes all service features. We can then add free credit upon sign up for testing.
There is no time limit on any account,
Link to free trial https://app.textburst.com/Signup

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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