Media Platform is an online video platform. It allows you to host video content and deliver it over the internet. The service includes streaming, webcasting, payment and distribution modules.
- Video Hosting, Live Streaming and Transcribing
- HTML5 video players
- VAST integration
- Analytics and stats reporting
- DRM protection
- Accessibility compliant
- Accessible through a web browser
- Feed distribution module
- Cloud based transcoding
- User generated content
- Hosting options in UK and Europe
- Global CDNs including Akamai and Cloudfront
- Faster script-based migration from Brightcove, Ooyala or Kaltura
- Work flow integrated video ingest
- Integrated with Blackboard and Moodle LMS
- Distribution to multiple partners
£0.05 to £1.50 per gigabyte per month
- Education pricing available
020 7419 2088
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No constraints.|
|System requirements||Works on desktop, mobile, tablet or smart TV|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Within 4 hours|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 AA or EN 301 549 9: Web|
|Web chat accessibility testing||We support the websites for 85 football clubs and provide end user support to blind and deaf users.|
|Onsite support||Yes, at extra cost|
Our standard SLA is 99.97% uptime across all services.
All of our clients will have a dedicated technical account manager.
In addition to the account manager we have a team of cloud support engineers.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite training at £500 per workshop, online training via our Client Services team free of charge and comprehensive user documentation.|
|End-of-contract data extraction||We provide an excel sheet with all metadata and a full archive of video content on HDD or via FTP.|
The provision of the archive is free of charge.
Assistance with the migration to a third party is charged at £80 per hour.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||All of our services work on mobile.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||We work with 85 football clubs and have tested the service with visually impaired fans.|
|What users can and can't do using the API||The API gives complete access to all of the functionality available within the GUI.|
|API documentation formats||Open API (also known as Swagger)|
|API sandbox or test environment||Yes|
|Description of customisation||Players can be comprehensively customised by any user with full account access.|
|Independence of resources||We have auto-scaling parameters set up within our Amazon infrastructure and regularly conduct Load Reviews.|
|Service usage metrics||Yes|
We provide comprehensive usage statistics along with integrations with Google Analytics, Comscore and Omniture.
Our statistics have over 80 different views including the basics like bandwidth delivered, storage, views, geographical distribution, referring URLs and heatmaps.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Data is exported from within the user interface.
Metadata is exported as a csv file.
Video and audio files are exported as their source formats.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Our standard SLA is 99.97%
Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.
|Approach to resilience||We our fully resilient according to best practice for AWS Cloud Services.|
A public dashboard.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Via secure key exchange.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Pending|
|ISO/IEC 27001 accreditation date||3/8/2017|
|What the ISO/IEC 27001 doesn’t cover||Pending|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||ESCS|
|PCI DSS accreditation date||17/11/2016|
|What the PCI DSS doesn’t cover||Handling of credit card data.|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||
27001 approved for datacentres.
|Information security policies and processes||
Our information security policies are the responsibility of our CTO, Joe Bray.
Policies are reviewed on an annual basis.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change management is via written request and response.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We undergo penetration testing on an annual basis.
Patches are deployed within one working day.
Information comes from a variety of sources, but we contract with a third party for DDOS protection.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
We have three layers of monitoring, based on:
- CopperEgg; and
- our own proprietary AudioMon
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
We have pre-defined processes for common events.
All incidents are tracked within our Atlassian and HelpScout desks.
Incident reports are provided within 8 working hours.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Joint Academic Network (JANET)|
|Price||£0.05 to £1.50 per gigabyte per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Full access to all software for one month|
|Link to free trial||Www.streamamg.com|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|