Commsworld Ltd.

Commsworld Cloud Security Solutions

Commsworld provide a suite of best in class Cloud Security options as follows: DDoS Distributed Denial of Service protection and mitigation;
Cloud VPN;
Cloud Firewall.
These services serve to protect your business and your customers from the ever growing impact and threat of cyber crime.

Features

  • DDOS mitigation with three levels of protection to chose from
  • DDOS mitigation with up to 60gb of capacity
  • DDOS mitigation option to include own inline device
  • Cloud Firewall capable of handling 9Gb per second of data
  • Cloud Firewall can detect and control over 3500 applications
  • Cloud Firewall supports Carrier Class advanced Routing and QOS
  • Cloud VPN provides client based single sign on access
  • Cloud VPN supports SSLVPN
  • Cloud VPN provides support for Active Directory Authentication
  • Granular Firewall Control driving policies to allow or deny traffc

Benefits

  • DDOS Mitigation allows staff to work normally during an attack
  • DDOS Mitigation will secure your key operations and protect customers
  • DDOS Mitigation will block threats to your organisation
  • Cloud Firewall can recognise nested applications in SSL encrypted transactions
  • Cloud Firewall provides detailed analysis on applictaion volume and usage
  • Cloud Firewall delivers a complement of next generation firewall capabilities
  • Cloud VPN OPEX options
  • Cloud VPN provides reliable Two Factor Authentication
  • Cloud VPN provides support for Multi Device and Operating Systems
  • Cloud VPN providing Active Directory integration

Pricing

£700 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

426087813363847

Commsworld Ltd.

Martina Corr

0330 121 0000

info@commsworld.com

Service scope

Service scope
Service constraints Commsworld Cloud Security Solution requires Commsworld provided Network Connectivity
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Category 1 faults are responded to within 30 minutes, 24x7. General questions (non service affecting or fault related) are typically answered during the same business day. Non service affecting questions or requests for information are not processed during weekends or bank holidays
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Commsworld provide support levels which match the criticality of the fault and business impact categories. These are fully described in the Service Definition.
Cat 1 - Resolution 2 Hours - 24/7, 365 Days;
Cat 2 - Resolution 4 hours - 24/7, 365 Days;
Cat 3 - Resolution 24 Hours - 9am-5pm, Monday-Friday, Excluding Holidays.

Commsworld also provide full escalation management as described in the Service Definition.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Commsworld will allocate a Sales Manager to begin the proposal process. A call will be arranged to understand the initial scope and a follow up visit may be required.
The scope will drive the initial proposal and if accepted in principal, a contract will be issued and a technical review will take place to ensure all technical requirements are understood and can be delivered in accordance with expectations.
Changes to scope will be documented and the order will commence and fall into the Commsworld Provisioning Process.

Training will be provided via Webinar / Online coaching and reference material.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Will be agreed as part of the off-boarding process. Any required data or configuration setup will be provided as part of that
End-of-contract process Assuming the contract is terminated by the customer or Commsworld, the off-boarding process will be offered and time frame for completion agreed. The off-boarding process will ensure smooth migration or closedown of service. Commsworld will work with Customer 3rd parties if required.

Using the service

Using the service
Web browser interface Yes
Using the web interface Configuration and management of analystics and dashboard information is available on the provided Web portals for the cloud security solutions. All setup and configuration and ongoing support requirements are fully managed by Commsworld
Web interface accessibility standard None or don’t know
How the web interface is accessible N/A
Web interface accessibility testing N/A
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Services are ring fenced for the specific customer
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics DDOS Mitigation Alerts and Performance
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach We do not store sensitive information
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Configuration Backups are performed nightly
Backup controls N/A
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Private network or public sector network.

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% annual availability.

For each failure to resolve Critical Faults (Cat1) within the target timescales, you will be able to claim Service Credits at the end of each billing period, as set out below.

From 1 to 15 hours beyond target, rounded up to the next whole hour.

2.5% of monthly Charge for the affected Customer Premises per whole hour.

More than 15 hours beyond target,

50% of monthly Charge for the affected Customer Premises.
Approach to resilience Dual A&B PSU and separate UPS and services set up in High Availability mode with at least two devices
Outage reporting Systems are monitored and Engineers are alerted to faults 24x7

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication DDOS Mitigation and Firewall does not have or require authentication. Managed VPN is authenticated via customers own Active Directory
Access restrictions in management interfaces and support channels Management interfaces are only available in private network. No public access.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 1/10/2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All policies as per ISO27001. Audits on compliance against controls are monthly and reviewed by management team monthly / annually as per review schedule.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Commsworld have adopted ITIL best practice in respect of Change Management processes. All changes, either customer requested or Commsworld instigated are proposed through the Change Management process; assessed by the appropriate technical authority and agreed by the CRB before being scheduled for implementation. All RFC's are recorded and tracked via the Commsworld CRM system
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular assessment by Senior Technical Staff and required actions implemented and tracked via CRM and reported to Management Team
Protective monitoring type Supplier-defined controls
Protective monitoring approach All Host services are monitored by the Commsworld NOC for availability and any faults are alerted to the Commsworld Service Desk and resolver groups by email; SMS and visible Screen alerts. Faults will follow Commsworld's Incident Management process to resolution

Cat1 faults (complete outage) are responded to within 30 minutes and target resolution is 2 hours.
Incident management type Supplier-defined controls
Incident management approach ITIL Best Practice

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £700 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial This will be a trial of the full product and time limited to two weeks

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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