PDMS Limited (Professional Data Management Services Limited)

Umbraco CMS websites

We can help implement a content managed website of any size in Umbraco Content Management System: the friendly CMS.

PDMS is an Umbraco Partner with many years experience planning, designing, developing, testing and supporting bespoke Umbraco CMS websites for public sector bodies.

Features

  • Intuitive, easy to use editor
  • CMS workflow can be configured for client's purpose
  • Cloud hosting available
  • Mobile & tablet preview mode
  • Multilingual support
  • Granular permissions from one content block to the entire website
  • Page versioning, scheduled date publishing and rollback
  • Scalable, extensible: integrations possible
  • Large and well established developer community

Benefits

  • Time savings for editors as easy to use
  • Cost effective to design and build
  • Cost saving as zero licence fee for core platform
  • Efficiency: Workflow and permissions enables teams to work collaboratively
  • Help site owners meet public sector accessibility regulations
  • One supplier for all aspects means cost savings

Pricing

£550 to £1,000 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saasenquiries@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 2 5 3 5 3 8 9 7 8 3 7 2 2 4

Contact

PDMS Limited (Professional Data Management Services Limited) Catriona Watt
Telephone: +44 (0) 1624 664000
Email: saasenquiries@pdms.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No.
System requirements
There are no specific system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available 09:00 to 17:30 Monday to Friday, excluding UK public holidays. (24/7 and public holidays can be agreed).
A response to a support request can be expected to be received within 4 working hours of the support call being raised. A resolution, or work-around, can, in most cases, be expected to be received within 7.5 working hours of the support call being raised.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
A response to a support request can be expected to be received within 4 working hours of the support call being raised. A resolution, or work-around, can, in most cases, be expected to be received within 7.5 working hours of the support call being raised. Technical support is available where required. Further information is available within our Service Definition document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Support can be offered via any of the following methods:
- Documentation (online)
- Skype/ Webinar
- Onsite training (additional cost)
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
As standard PDMS will supply:

- Backup of Umbraco CMS SQL database, taken from the live website unless otherwise requested.
- Compressed (.zip) folder containing all website folder structure and files therein

The cost of this is included in your Subscription to the Service except where extra services are required. Bespoke data extract requirements can also be provided and would be considered a new service request.
End-of-contract process
If the Service is terminated either by the Customer or by PDMS, PDMS will contact the Customer to establish your off-boarding requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is responsive and supported on mobiles, tablets and desktops. There are no functional differences between the desktop and mobile service.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Our Umbraco website service can incorporate a wide range of custom elements, including feeds/integrations and forms.

Scaling

Independence of resources
We provide Umbraco hosting and support which features load balancing, monitoring, backups and security auditing as standard and an average uptime in excess of 99.9%. We are also able to arrange and deploy via Umbraco Cloud hosting. Each instance of Umbraco is allocated dedicated resources which are not impacted by other users. PDMS holds ISO 27001:2013 Information Security Management System standard certification and Cyber Essentials Plus.

Analytics

Service usage metrics
Yes
Metrics types
The system stores compliance data in respect of the document history, versions, uploads, downloads and user interaction.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Secure Tier 3 Data centres Secure containers, racks or cages Physical access control Encryption of Physical media Safe destruction of physical media.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Any required exports can be discussed at onboarding.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Service Availability is set at 99.9% The Service Availability stated above is the percentage of the time the Service is available for use when measured over any one calendar month subject to Exceptions (see below) calculated according to the formula: (The number of minutes the service is available to the Customer PLUS The number of minutes the service is unavailable to the Customer due to exceptions) DIVIDED BY The total number of minutes in the month If the Service availability over any one calendar month is less than the above defined Service Availability, the Customer may request financial recompense. The financial recompense shall be calculated as a portion of the monthly Subscription fee to the Customer proportionate to the unavailability of the system, i.e. {1 MINUS [(The number of minutes the service is available to the Customer PLUS The number of minutes the service is unavailable to the Customer due to exceptions MINUS The number of minutes the service is unavailable to the Customer due to other reasons) DIVIDED BY The total number of minutes in the month]} TIMES BY The monthly Subscription fee.
Approach to resilience
PDMS Software-as-a-Service is hosted on a highly resilient infrastructure using multiple storage, memory and processing units across multiple locales in multiple Data Centres – an architecture aimed at achieving extremely high availability. The Data Centres adhere to best practices described by the EU Code of Conduct for Data Centre Operations, and meet the Uptime Institute Tier Level 3 classification. PDMS holds ISO 27001:2013 Information Security Management System standard certification alongside Cyber Essentials Plus certification. Further information is available on request and also within the Service Definition document.
Outage reporting
Email alerts inform PDMS of any unplanned outage. Planned outages are communicated to customers via email and telephone well in advance of the outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access (to management interfaces and support channels) is restricted by least privilege access using active directory accounts with strong username and password combinations. Access is restricted on both a need and time basis with the default being that support staff do not have access.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
Held since 25/03/2003
What the ISO/IEC 27001 doesn’t cover
All areas of the business and our services are in scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
As part of its ISMS, PDMS have the following policies and processes; Information Security Policy, Secure Development Process, Acceptable Use Policy, Change Control Policy, Data Classification and Handling Policy, Data Protection Policy, Business Continuity Policy and an Incident Management Process, all of which are governed, managed and audited through our ISO certifications. All policies are owned and regularly reviewed by the relevant departmental manager. It is the responsibility of each departmental manager to ensure that all of their staff follow the information security policies and processes, however compliance is audited by the Quality and Standards Manager, with any issues identified reported to the relevant manager, for rectification. Operationally, Information Security is jointly managed by the Chief Security Officer and the Quality and Standards Manager, both of whom report directly to the Managing Director, who has overall ownership at Board Level for Security, allowing issues that require immediate escalation to be reported to the Directors. Operational Issues that do not require immediate escalation are discussed at the monthly management meetings, where it is a standing issue. All issues discussed during these meetings that require escalation are reported upwards to Board of Directors for it to be discussed, where appropriate.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes made to PDMS systems and core infrastructure are subject to PDMS' change management processes. These are either performed through the code tools, or through services utilised by our internal departments. Where a change is identified, the staff member proposing the change must document the reason for the change, any known implications including security impacts, and any proposed times for the change to occur. All changes are then reviewed prior to implementation by any relevant staff to ensure their awareness of the potential change. The potential change is then approved and the change can be made.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
PDMS subscribe to a number of forums and internet based information sources, that provide information about potential vulnerabilities in the systems and services that we use. Information provided by these is analysed and, where necessary, verified by our Infrastructure Team. Once a manufacturer releases a patch for their services and systems this will be deployed to the live environment within a week. Test environments are patched first to ensure that operational issues are not caused by the patch.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The principle method of identifying potential security issues in our systems and network is through penetration testing, which is undertaken both internally and, where appropriate, through approved third parties. When a potential compromise in the security of our systems and network is identified a suitably qualified member of staff is tasked with investigating and providing a solution to the issue. If as a result of the tests it is determined that an actual incident has occurred, our incident management protocols commence immediately upon discovery, to enable rectification as soon as possible.
Incident management type
Supplier-defined controls
Incident management approach
PDMS allow all staff the ability to report security incidents through a number of methods, including email, telephone, and system based forms. Ultimately all reported incidents are managed by the Chief Security Officer, who follows the Incident Management Process, which identifies how the incident should be managed, including when to provide updates to any customers that may be affected. Customer Incident Reports are normally provided in a written document. All incidents are reviewed following their satisfactory conclusion, in order to determine what lessons can be learned, in order to improve the process or prevent future occurrences.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£550 to £1,000 a person a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saasenquiries@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.