RIVIAM Digital Care - Secure Referral Forms
Secure Referral Forms allow referrers (GPs, health and social care professionals) and self referrers to safely and securely send sensitive information into RIVIAM Digital Care's platform. Information entered on the customised online form appears in RIVIAM within seconds of the user submitting the information.
- Web portal configured to your branding and style
- Configured to use an internet URL provided by the customer
- Referral forms can be customised maximum 100 fields
- Referrals are submitted without any login details needed
- On submission referrers receives a confirmation email
- Confirmation email contains a link to the referral document
- Referral forms support the user through the process of application
- Allows both professional and self-referrals in one service
- Provides real-time confirmation feedback to referrer of submission
- Referral document available securely to the user over the internet
- Operates 24x7 and allows referrers to work when ready
- Allows referrers to add supporting documents to the referral
- Additional documents can be added to the referral after submission
- Really simple way to remove pressure from service centres
- Eligibility and data quality checks ensure the right information
- Referrals are received within seconds of submission removing postal delays
- Allows referrers to manage the demand of service centres
£12000 to £27000 per unit per year
Targett Business Technology Limited (TBT)
|Software add-on or extension||Yes|
|What software services is the service an extension to||Requires the customer to have purchased the RIVIAM Core Care Record|
|Cloud deployment model||Private cloud|
|Service constraints||Customer users need to use modern browsers in active support. Recommend Chrome.|
|System requirements||HTML5 Compliant Browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Average response time is within 2 hours on Monday to Friday and on arrangement for weekends.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
RIVIAM has a dedicated support desk. Emails should be sent to email@example.com
Support is provided 9.00am to 5.30pm, Monday to Friday. Weekend support is available.
On receipt of support requests the request will be classified.
Level 1 - Critical – means if 100% of RIVIAM Cloud has stopped working completely and is non-responsive, then RIVIAM will respond to the Customer/Access Centre staff within 2 hours with a summary of what has happened and an outline plan of recovery.
Level 2 – Major – means if components of the RIVIAM Cloud have stopped or are intermittently working, then RIVIAM will respond to the Customer/Access Centre staff within 4 hours with a summary of what has happened and an outline plan of recovery.
Level 3 – Minor – means if there are one or more issues with the functionality of RIVIAM Cloud that the Customer/Access Centre staff believes this should be improved, then this request will be included with a list of enhancements and prioritised by RIVIAM.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||As part of the service mobilisation train the trainer support is provided.|
|End-of-contract data extraction||As part of the RIVIAM service an extract of data is provided in SQL or CSV formats.|
|End-of-contract process||On exit of the contract we review with the customer what data is required to be exported and the deletion process that RIVIAM will undertake. There is a minimum cost included within the contract. Following meeting with the Customer RIVIAM will provide any additional costs to meet their needs.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||RIVIAM's UI is designed to be responsive and will operate on any HTML5 compliant browser.|
|Independence of resources||RIVIAM is based on a service orientated architecture. This means that no one component can slow the whole system. If a certain customer is using more resources that service can have increased resources assigned. RIVIAM uses a channel architecture that divides web user traffic from mobile traffic and interfacing traffic.|
|Service usage metrics||Yes|
|Metrics types||RIVIAM provides usage information via the desktop KPIs available to users.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||RIVIAM is based on modern database and interfacing technologies and is able to export data in most open formats. We work with our customers to determine what is needed to export data.|
|Data export formats||
|Other data export formats||JSON|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||RIVIAM is available 24 hours a day 7 days a week and has a 99.95% SLA. There are a number of components to RIVIAM that are monitored to provide availability statistics. If there are outages service credits are agreed with customers.|
|Approach to resilience||RIVIAM operates on an assured VMWare service provided by ukCloud. This service provides a 99.95% SLA. RIVIAM utilises 2 data centres geographically separated.|
|Outage reporting||Customers are informed via email if there are any service issues and are kept up to date with resolution actions|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||RIVIAM provides role based access that allows customers to control access to the service.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials certification|
|Information security policies and processes||
As part of RIVIAM's Information Security Management framework there is an Information Security Policy that is followed by the organisation. We are compliant with the NHS Data Security and Protection Toolkit.
Any issues are reported to a director of the company for resolution as described by the policy.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Within the development cycle RIVIAM utilises Git and GitHub private repositories to manage code and publish to live environments.
From development, code goes into a test environment to user testing supported by Jira for bug tracking.
There is a release management process that involves reviewing the code changes in the release and ensuring they are part of the expected release. Modules and libraries are checked to ensure they are well used and the sources are identified.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
A third party automated penetration service is used to attack all public access points into RIVIAM. Every 2 weeks reports are automatically provided with the scores and issues found.
Patches are checked for every 24 hours and automatically applied to the instances.
Attack information is provided from internet threat services and also now from the NHS security alert service.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
RIVIAM utilises host intrusion detection service OSSEC on all its servers to ensure that they are not compromised.
If a compromise is found our policy is to isolate and then delete the impact instance.
|Incident management type||Supplier-defined controls|
|Incident management approach||
When an incident is identified our production team will analyse the cause of the incident, and where it's a critical incident what the immediate resolution plan is.
Users can report incidents using the firstname.lastname@example.org email address.
The identified customer manager is kept up to date with resolution to the incidents.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£12000 to £27000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|