IntegrationWorks

MuleSoft Managed Services

Fully Managed Service for MuleSoft - the industry-leading integration platform as a service. MuleSoft provides low-code application integration, data integration, and API Management.

Features

  • Application Integration
  • Data Integration
  • Workflow
  • API Management

Benefits

  • Fully Managed Service
  • Thought Leadership
  • Low-code
  • Automatic Upgrades and Testing
  • Single pane of glass user experience.

Pricing

£100000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

4 2 4 6 9 4 4 2 3 1 7 3 6 5 8

Contact

IntegrationWorks

IntegrationWorks

+44 (20) 7002 7931

g-cloud@integration.works

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Full onsite support can be arranged as either part of the contract, or seprate Statement of works.
Support available to third parties
No

Onboarding and offboarding

Getting started
Accelerator services offerings recommended, at extra cost
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
N/A
End-of-contract process
Contract can be extended

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Web UI's and API's
Accessibility standards
None or don’t know
Description of accessibility
Web UI's and API's
Accessibility testing
Vendor UI's and Stable API's
API
Yes
What users can and can't do using the API
UI and API
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Full configurable Managed Service

Scaling

Independence of resources
Scaling is supported subject to Mulesoft license terms

Analytics

Service usage metrics
Yes
Metrics types
Full online Dashboard, with customizable reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Mulesoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Features are stateless, except Master Data Hub (which supports export)
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See MuleSoft
Approach to resilience
See MuleSoft
Outage reporting
See https://status.mulesoft.com/

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
See Mulesoft
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
See Mulesoft
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
See Mulesoft
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
See Mulesoft
Incident management type
Supplier-defined controls
Incident management approach
See Mulesoft

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£100000 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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