IntegrationWorks

MuleSoft Managed Services

Fully Managed Service for MuleSoft - the industry-leading integration platform as a service. MuleSoft provides low-code application integration, data integration, and API Management.

Features

  • Application Integration
  • Data Integration
  • Workflow
  • API Management

Benefits

  • Fully Managed Service
  • Thought Leadership
  • Low-code
  • Automatic Upgrades and Testing
  • Single pane of glass user experience.

Pricing

£100000 per unit per year

Service documents

G-Cloud 11

424694423173658

IntegrationWorks

IntegrationWorks

+44 (20) 7002 7931

g-cloud@integration.works

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Full onsite support can be arranged as either part of the contract, or seprate Statement of works.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Accelerator services offerings recommended, at extra cost
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction N/A
End-of-contract process Contract can be extended

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Web UI's and API's
Accessibility testing Vendor UI's and Stable API's
API Yes
What users can and can't do using the API UI and API
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Full configurable Managed Service

Scaling

Scaling
Independence of resources Scaling is supported subject to Mulesoft license terms

Analytics

Analytics
Service usage metrics Yes
Metrics types Full online Dashboard, with customizable reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Mulesoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Features are stateless, except Master Data Hub (which supports export)
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability See MuleSoft
Approach to resilience See MuleSoft
Outage reporting See https://status.mulesoft.com/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels See Mulesoft
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes .

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach See Mulesoft
Vulnerability management type Supplier-defined controls
Vulnerability management approach See Mulesoft
Protective monitoring type Supplier-defined controls
Protective monitoring approach See Mulesoft
Incident management type Supplier-defined controls
Incident management approach See Mulesoft

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100000 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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