Tyrocircle Ltd

Tyrocircle LMS

Tyrocircle is a social communication and collaboration platform for modern and mobile learning. Tyrocircle provides students, academics and alumni with everything that they need to communicate in real-time. Next generation learning management system (LMS) for colleges, schools and for workplaces.

Features

  • Peer-to-Peer Learning
  • Academic Profile
  • Online Classes
  • Reconnects Alumni
  • Private Message

Benefits

  • Analytics
  • Engagement with Alumni
  • Improve employability
  • Learning Everywhere Anywhere

Pricing

£8 to £12 per person per month

Service documents

G-Cloud 11

424402739746562

Tyrocircle Ltd

Athar Majeed

07552588999

athar@savahapp.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints There are not service constraints.
System requirements Not Applicable

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We reply within a 1-business day and usually reply within a few hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We provide live-chat support within our platform.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels We provide the following support. 1) on-site training 2) set up the account and getting started process.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onsite training if required. However, we have online training videos and detailed user documentation. In additon to that, we have created a number of user-onboarding videos and how to do certain tasks within the app.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction In the end, the user will have an option to download all their design and projects in the zip format or as PDF. If they prefer, we will delete the data on their request.
End-of-contract process They will have an option to download their projects in ZIP format or in PDF. They don't have to do anything.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems IOS
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing API
API Yes
What users can and can't do using the API Na
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation N

Scaling

Scaling
Independence of resources We ensure high-availability and have implemented an auto-scaling infrastructure so the users will be not affected at all.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide some analytics on how people are using your design projects or prototypes. Things like how many time people viewed or interact with the projects.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We provide two options Zip and Pdf format. If a user needs to export data in a certain format then we may be able to help. Please let our team know.
Data export formats Other
Other data export formats
  • PDF
  • Zip
  • Png or Jpg
Data import formats Other
Other data import formats
  • JPEG
  • Gif
  • Png
  • PSD

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We offer up to 99% availability for the service.
Approach to resilience It's available on request.
Outage reporting Email alerts
and API access

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication To access our API, you need a client-key. You can contact us about this.
Access restrictions in management interfaces and support channels We have put in places the roles and permission system on the platform.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SSL
  • Secure Network

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach It's available on request.
Information security policies and processes It's available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We logged every change we made to the app. We have a public page where we logged all new changes or improvements.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We are using the latest firewall and request monitoring service in places. We have put in place a system where we tracked where the user is accessing from and what resources. We have implemented this system at the CDN level to ensure that we access any potential threats earlier stage.

We have implemented a fully automated deployment pipeline so so we can push any changes to the production system in a matter of minutes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have a dedicated team to responses to any incidents and in addtion, to that, we can push changes to the production system in a matter of minutes.
Incident management type Supplier-defined controls
Incident management approach We can provide incident reposts by email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8 to £12 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer 30-day free trial for the product premium features including unlimited projects, unlimited reviewers and 25 collaborators.
Link to free trial https://projects.savahapp.com/signup-free.do

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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